bookingkit

• Produce relevant marketing assets based on customer pain points. • Monitor and optimize marketing automation workflows in HubSpot to ensure lead nurturing performance. • Collaborate with the sales team to align content assets with current prospect pain points and sales cycle stages. • Analyze campaign performance metrics to iterate on content distribution strategies and improve conversion rates.

• Own the People & Culture strategy and full employee experience from recruitment to offboarding • Build and run a culture of performance across a fully remote team • Modernise and automate the function using AI and process design • Run the function with data on engagement, retention, performance, and hiring • Lead, coach, and grow a team in people ops, recruitment, and L&D • Be a trusted coach to leaders on performance and team design • Own people budgeting and reporting with Finance

• Deep-dive into 2nd-level support cases involving API implementations and widget integrations. • Act as the technical expert in high-stakes sales meetings to remove "technical doubt" for enterprise clients. • Help build and optimize our AI-driven support infrastructure and documentation. • Identify trends in technical issues and advocate for product fixes directly with the Engineering team.

• Deep-dive into 2nd-level support cases involving API implementations and widget integrations. • Act as the technical expert in high-stakes sales meetings to remove "technical doubt" for enterprise clients. • Help build and optimize our AI-driven support infrastructure and documentation. • Identify trends in technical issues and advocate for product fixes directly with the Engineering team.

• Product discovery for assigned initiatives: clarifying the problem, defining hypotheses, and running lean research with customers and internal stakeholders. • Project management for these initiatives: aligning scope and timelines, coordinating with Engineering, and keeping stakeholders informed and unblocked. • Definition of success metrics for your initiatives (e.g. adoption, conversion, task success, time‑to‑value) and follow‑up on performance after launch. • Translation of discovery insights into user stories, acceptance criteria, and a clear implementation plan for the development team.