• Maintain relationships with the technical staff at all our distribution partners. • Collect and share market knowledge related to engineered wood products, applications, and specifications. • Respond to design questions. • Develop engineered solutions to complex design conditions. • Meet or exceed the Engineering Service Level Agreement (SLA).

Role Description Are you passionate about IT and enjoy working in diverse, dynamic environments? As a Technical Services Engineer II, you'll be at the forefront of ensuring seamless technical operations for our customers. This role goes beyond just troubleshooting - it involves mentoring colleagues, managing IT systems, and directly contributing to the success of our clients by delivering reliable support across various platforms. If you thrive on solving challenges and making a tangible impact, this could be the perfect opportunity for you to grow and lead within our team. As a Technical Services Engineer II, your main responsibility will be providing comprehensive support to end-users and managing network operations within our customer environments. You will handle a variety of tasks, including: - Resolving workstation issues - Performing basic server and network administration - Managing and supporting Microsoft 365 - Assisting with user administration - Configuring new workstations and peripherals - Addressing security concerns - Managing software updates - Offering technical guidance - Mentoring team members - Maintaining detailed documentation - Carrying out process-driven tasks This role is perfect for IT professionals who enjoy working with diverse individuals and excel at solving problems in fast-paced, ever-changing settings. Hours are Monday-Friday, 11am to 8pm ET, with on-call/after hours, including weekends, when necessary. Qualifications - 2+ years of experience as an administrator with Microsoft Office 365 - 2+ years of experience repairing all issues with Microsoft Windows 10 Pro - 2+ years of experience working with Windows computers in a corporate environment - 1+ years of experience in Windows Active Directory user and group administration - Bachelor’s degree or equivalent work experience - CompTIA Network+ and A+ Certification - Expert with Windows 10 and 11/Mac OS X/iOS and Android Devices in a corporate environment, including AzureAD Domain Join - Understanding of advanced LAN/WAN infrastructure - Understanding of advanced server and network device hardware and functions - Demonstrated ability to troubleshoot computer hardware and peripheral troubleshooting - Demonstrated ability to perform server administration (user management, group management, DHCP reservations, DNS records, etc.) - Experience working with Office 365 Suite (Exchange Online, SharePoint Online, Teams) from a Global Administrator and Service Admin perspective - Experience working with Microsoft Endpoint Manager for device management required - Demonstrated proficiency for learning new tasks and skills - Demonstrated proficiency in customer service - Ability to understand and adopt the principles of C3’s Core Values - Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care - Experience working with ConnectWise Manage PSA and ConnectWise Automate - Ability to work in a team and communicate effectively - Ability to multi-task and adapt to changes quickly - Ability to explain technical information in understandable language to nontechnical staff members - The ability to deliver excellence independently and excel in a fast-paced, occasionally high stress Service level Agreement (SLA) driven environment - Service awareness of all organization’s key services for which support is being provided - Understanding of support tools, techniques, and how technology is used to provide services - Typing skills to ensure quick and accurate entry of service request details - Self-motivated with the need for little supervision - Veteran preferred Benefits - To be a part of one of the fastest-growing companies in America, and a talented team to back you up - An awesome culture, backed up by winning several Best Places to Work awards - Remote work opportunities - Medical, Dental, Vision Insurance - Four Weeks of Paid Time Off (vacation & sick leave) - Four weeks of Paid Maternity and Paternity leave - Two days of Paid Volunteer Time - 401(k) with 4% Company Match - Company Bonus Structure - Tuition Reimbursement - Employer-sponsored Disability & Life Insurance - Professional Development - This is a remote position with minimal travel Company Description C3 Integrated Solutions is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law. This is a general description of the duties, responsibilities and qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced to communicate the way this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, C3 Integrated Solutions will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Role Description As Support Engineer, your mission is to make sure AVIAN works reliably in the field. You will support customers, troubleshoot technical issues, monitor system performance, coordinate fixes, and help industrial teams get maximum value from our fire prevention platform. - Own technical support for AVIAN customers across hardware, software, connectivity, alerts, and integrations. - Diagnose and resolve issues across cameras, cloud systems, dashboards, notifications, and customer environments. - Support onboarding, commissioning, configuration, and ongoing customer operations. - Monitor system health and proactively identify issues before customers are affected. - Work closely with engineering, product, AI, hardware, and operations to resolve root causes. - Create clear documentation, troubleshooting guides, and internal support playbooks. - Communicate directly with customers in a clear, calm, and structured way. - Help improve support processes, escalation paths, and service quality as AVIAN scales. - Bring recurring customer issues back to the product and engineering teams. - Support field work, customer visits, and trade fairs when needed. Qualifications - Experience in technical support, support engineering, field engineering, solutions engineering, or a similar customer-facing technical role. - Strong troubleshooting skills across software, hardware, networks, and cloud systems. - Ability to communicate technical issues clearly to both customers and internal teams. - Strong ownership and follow-through on customer issues. - Comfort working with ticketing systems, logs, dashboards, and monitoring tools. - Ability to document issues, fixes, and repeatable support processes. - Strong customer orientation and calm communication under pressure. - Comfort working in a startup or scale-up environment. - High ownership, direct communication, and bias for action. - Fluent English. - Willingness to occasionally travel for customer sites, team meetings, trade fairs, or field work. Requirements - Experience in industrial IoT, hardware-enabled SaaS, machine vision, predictive maintenance, automation, safety tech, or fire prevention. - Experience supporting cameras, sensors, edge devices, industrial networks, or connected hardware. - Experience with cloud platforms, APIs, databases, logs, monitoring, or basic scripting. - Experience working with manufacturers, maintenance teams, plant managers, or industrial operators. - Experience with PLCs, industrial protocols, or customer infrastructure integrations. - German language skills. - Based in Zurich, Europe, or a major US industrial hub. Benefits - Direct ownership of customer-facing technical support. - Opportunity to work on a real-world product across hardware, software, AI, and industrial operations. - Close collaboration with engineering, product, hardware, AI, and customer teams. - Competitive compensation. - Equity participation. - Flexible, high-trust working model. - International team with a clear mission and strong customer focus. - Opportunity to help scale AVIAN to $10M+ ARR and beyond. Company Description AVIAN’s Swiss-engineered computer vision algorithms provide mission-critical protection for high-risk industries - wood, recycling, paper, and beyond - by spotting process anomalies before they escalate. Our AI-driven system has already stopped thousands of fires and downtime hours in real operations, saving facilities from catastrophic loss. - With the world’s largest dataset of real fire events, AVIAN delivers unmatched accuracy, instant alerts (SMS, WhatsApp, phone), and PLC-based automatic shutdowns. - Beyond fire safety, our predictive maintenance analytics extend equipment lifetime, reduce downtime, and keep your facility insurable.

Join our Team About this opportunity: We are looking for a Integration Engineer - Packet Core that provides support services for activities related to projects for operators in North America and South America, including participation in design, deployment, integration, configuration, upgrades and troubleshooting for 4G and 5G packet core solution's elements. It's an opportunity for you to grow and take new challenges in your career. We do not expect you to be an expert in 5G elements but experience ad broadness working with 4G packet core elements is key, demonstrating experience handling external customer and hands on in full cycle from deployment to troubleshooting. What you will do: - Provide service delivery to telecommunication operators for North and South America. - Work directly with our customers and stakeholders to provide System Integration, Rollout, Optimization and problem solution, this includes application of knowledge like Linux, TCP/IP, Containers (Kubernetes, Openstack) and Virtualization technology to enable data capability upon 4G and 5G networks. - Being part of a highly motivated and diverse team of engineers to increase profitability and drive continuous improvement. - Get to work with an outstanding local and distributed team, while interacting closely with our customers. - Be able to influence and drive exciting, results-oriented projects. - You can remove barriers and address complex situations with regards to technical challenges in integration activities. - Conduct knowledge sharing with the team and continuously learning new stuff to enhance your own career. - Encourage simplification and automation. The skills you bring: - To have a business level of English B2-C1 or equivalent - Bachelor of Engineering or related field qualification - Up to 3 years' experience of Telecom experience with at least 1 year of experience in External Customer's Management. - Experience in Packet Core domain, 4G and 5G. - Hands on experience for 4G Elements for deployment, integration, configuration and troubleshooting activities (MME, EPG, SAPC, DSC) - Knowledge about 5G Elements (AMF, UPF, SMF, PCF, SC), functionality, interfaces and call flows. For this elements it is desirable to have hands on experience at least handling healthchecks and or deployments/upgrades. - Excelente communication skills and practical experience executing a consultative role - Kubernetes knowledge and proven hands on experience. - Demonstrate motivation and proactivity to constantly transfer knowledge, improve processes and tools proposing efficient solutions. - Ability to demonstrate or have experience working with teams locally and globally. - Continues drive for learning to broaden existing technical skills and abilities - Consultative ability, creative thinking, analytical and thought leadership mindset - Passion for your craft and innovation The role will also time to time, require you: - Able to travel outside Mexico. - To be flexible with working hours as Time Zone demands (Pacific time zone). Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Mexico (MX) || Mexico City Req ID: 785204