• Own operational execution of new partnerships and initiatives once signed by the COO, ensuring smooth internal rollout from agreement to launch. • Translate partner and business requirements into clear internal tasks and drive cross-functional alignment and execution across product, tech, compliance, finance, support, and legal • Coordinate end-to-end operational workflows including card issuance, partner communication, shipping logistics, KYC alignment, and fulfillment tracking • Proactively identify bottlenecks, resolve blockers, and escalate risks early to prevent delays • Ensure operational timelines are met and stakeholders are held accountable to agreed deliverables • Maintain structured tracking of ongoing initiatives, KPIs, and operational risks • Help build and improve internal processes and SOPs to reduce friction and increase scalability • Support compliance and regulatory readiness by coordinating documentation, due diligence materials, and operational requirements for partner onboarding • Communicate clearly and consistently through weekly reporting, highlighting progress, risks, and dependencies • Operate independently with full ownership of delegated tasks, without requiring micromanagement

• Serve as the primary point of contact for US or EU teams, coordinating project tasks and ensuring timely delivery of client deliverables. • Lead, train, and mentor a team of Senior Operations Executives and Operations Executives to maximise their potential and drive excellence, accountability, and continuous improvement. • Oversee the development, review, and quality control of project-related administrative outputs, including screeners, discussion guides, project documents, analysis plans, report setup, and compliance forms. • Optimise work allocation to ensure efficient resource utilization and support business objectives. • Conduct training sessions, performance appraisals, coaching sessions, and ongoing competency development for team members. • Learn and utilise project management software to track and monitor project progress, ensuring alignment with timelines and objectives. • Independently handle your own set of projects (typically 1-2), ensuring high-quality execution while balancing management responsibilities. • Collaborate with leadership on process improvements, operational initiatives, and cross-market collaboration.

• Serve as an advisor & liaison to implement strategy & to support operations, projects, programs & service delivery outcomes. • Responsible for the planning, implementation, coordination & evaluation of programs & strategic initiatives. • Works cooperatively with various organizational levels to understand business needs & the interrelationship of issues impacting the implementation & delivery of business operations & services. • Provides knowledge & expertise in programs & workstreams.

• Develop and implement a company wide continuous improvement strategy aligned with business priorities • Partner with leadership to align operational excellence initiatives with revenue, scalability, and profitability objectives • Act as a transformation leader promoting a culture of operational discipline and accountability • Identify, analyze, and prioritize processes to streamline and optimize efficiency • Lead cross functional teams to conduct process mapping, root cause analysis, and performance diagnostics • Design and implement process improvement projects using Lean, Six Sigma, and other relevant methodologies • Detect and implement opportunities for digitalization and automation • Ensure sustainability of improvements through structured follow up and post implementation reviews • Develop and maintain end to end process flowcharts and documentation accessible across the organization • Define acceptance criteria, control points, and process standards • Monitor adherence to established processes and intervene where discipline breaks down • Ensure maintenance and updates of the Business Process Architecture and Integrated Management Systems, including relevant certifications • Define, implement, and maintain KPIs to monitor operational performance and project impact • Develop dashboards and structured reporting to track efficiency, cost reduction, and service quality • Provide regular executive level reporting on progress, risks, and improvement outcomes • Establish and oversee quality assurance processes across operational workflows • Implement and monitor quality control measures to ensure compliance with defined standards • Collaborate with stakeholders to continuously improve product and service quality • Engage proactively with business areas to understand objectives, constraints, and challenges • Analyze requirements to solve complex business problems through systems and technology • Collaborate with Solution Architects and internal teams to ensure operational feasibility of solutions • Research and evaluate new technological tools to improve scalability and efficiency • Lead and facilitate change initiatives across departments • Act as a change agent to embed continuous improvement principles into daily operations • Negotiate and mediate with technical and business areas to align improvement roadmaps and action plans • Support business leaders in best practices related to organization design, delegation, decision making, and team structure • Develop and deliver training programs on operational excellence methodologies and process standards • Coach leaders and teams on structured execution, KPI ownership, and accountability • Maintain documentation and knowledge materials to institutionalize best practices