Role Description The RISC Ops team is at the heart of our customer safety practices in Amazon. As a Senior Product Compliance Associate, you’ll work closely with a wide variety of Amazon colleagues and external vendors. In this role, every day is an opportunity to learn more about the complexities of compliance. - Classify products based on their potential compliance risk, for regulatory storage and transportation purposes. - Identify and remove any products from our website that violate policies. - Work with the legal and quality team to ensure the high standard of safety and compliance. - Follow standard operating procedures to ensure an exceptional customer experience. - Work closely with mentors and managers to develop your skills and unravel your potential. - Propose improvement opportunities for the processes you work on. - Train and mentor other associates. - Be in contact with stakeholders from different countries and cultures. - Get involved in analyzing metrics, interpreting trends and proposing corrective actions. Qualifications - Advanced proficiency in Japanese (reading and writing); JLPT N1 certification required. - Intermediate proficiency in English (reading and writing). - 1-2 years of experience in the field of business processes based on data. - Experience in outsourcing business processes, operational processes; database management will be an advantage. - Ability to make decisions based on the recommendations provided and in the presence of unclear contexts. - Extensive experience with the Internet and search engines. - Quick search for the necessary information about the goods. - Attention to detail. - Ability to analyze and find patterns in large data sets. Company Description Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Role Description We are seeking highly motivated and detail-oriented CMMC Level 2 Compliance Analysts to join our team. In this role, you will play a crucial part in guiding our partner PMEs through the complex CMMC Level 2 certification process. You will leverage your expertise in cybersecurity and compliance frameworks to review documentation, identify gaps, and provide essential guidance to ensure adherence to NIST SP 800-171 controls and CMMC requirements. This is a critical project with a significant impact on national security. Key Responsibilities: - Assist PMEs in the development and completion of their System Security Plans (SSPs). - Review PME-submitted evidence and documentation, including asset classification and boundary diagrams, to identify compliance gaps against CMMC Level 2 and NIST SP 800-171 controls. - Provide clear, actionable feedback and guidance to PMEs on interpreting complex cybersecurity controls and improving the quality and accuracy of their compliance documentation. - Collaborate with Cyber and GRC teams to streamline the SSP review process and address data accuracy issues. - Support PMEs in understanding and implementing the inheritance model for applicable controls. - Contribute to the establishment and maintenance of a monitoring and reporting framework for PME progress. - Potentially assist in developing targeted training or guidance materials to enhance PME cybersecurity expertise. - Maintain meticulous records of reviews, feedback, and PME progress. Qualifications - Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field, or equivalent practical experience. - Proven experience in cybersecurity, GRC, or IT compliance roles. - Strong understanding of cybersecurity frameworks, particularly NIST SP 800-171 and the Cybersecurity Maturity Model Certification (CMMC) program, especially Level 2 requirements. - Experience with System Security Plans (SSPs) and their role in demonstrating compliance. - Ability to interpret and apply complex security controls and regulatory requirements. - Excellent analytical, problem-solving, and communication skills, with the ability to explain technical concepts to individuals with varying levels of cybersecurity expertise. - Detail-oriented with strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. - U.S. Citizenship is required. Preferred Qualifications - Relevant certifications such as CMMC Certified Professional (CCP), Certified Information Systems Security Professional (CISSP), Certified in Risk and Information Systems Control (CRISC), or Certified Information Systems Auditor (CISA). - Experience working with government contractors or within the Defense Industrial Base (DIB). - Familiarity with GRC software platforms. - Prior experience in a client-facing or resource augmentation role.

Role Description This position is needed to lead the strategic execution and governance of telecommunications compliance for a portion of Twilio’s business. As a compliance subject matter expert, you will safeguard Twilio’s reputation by navigating the complex intersection of global regulation and product innovation. You will act as a regional owner, managing operational rhythms and partnering cross-functionally to mitigate risks while identifying growth opportunities. This is a high-visibility individual contributor role that ensures our global communications platform remains trusted, compliant, and performing at its peak. Responsibilities - Establish and execute country-level programs that align with Twilio’s short-term and long-term telecom compliance strategy. - Manage weekly compliance operating rhythm for your assigned countries, triaging developments and escalating critical issues to senior management. - Identify potential compliance risks and work cross-functionally to implement mitigation strategies. - Own the corporate governance of regional initiatives by maintaining internal policies and procedures that ensure adherence to international telecommunications standards. - Partner with Product and Engineering teams to drive innovation in compliance initiatives while identifying potential monetization opportunities. - Collaborate with internal functions to develop training materials and educate employees on evolving regulatory requirements. - Update senior leadership regularly on strategy execution and performance. Qualifications - 4+ years of experience in strategy and operations, program management, telecom policy, regulatory compliance, or equivalent. - Proven ability to program manage complex cross-functional projects and lead operational meetings with diverse stakeholders. - Strong analytical skills with the ability to use data to drive strategy and report to executive leadership. - Exceptional written and verbal communication skills, with experience presenting to senior leaders. - Well-honed critical thinking skills and the ability to problem-solve individually or in a group setting while understanding key financial drivers of the business. Requirements - Demonstrated experience in the telecommunications industry, including knowledge of global regulations such as STIR/SHAKEN, KYC, or regional equivalents. - Proficiency with SQL, Looker and Airtable. - Experience working within a global, high-growth technology environment. - Familiarity with product development lifecycles and how to integrate compliance into technical roadmaps. Benefits - Competitive pay. - Generous time off. - Ample parental and wellness leave. - Healthcare. - A retirement savings program. - Participation in Twilio’s equity plan and corporate bonus plan. - Health care insurance. - 401(k) retirement account. - Paid sick time. - Paid personal time off. - Paid parental leave. Application Deadline Information Applications for this role are intended to be accepted until June 30, 2026, but may change based on business needs.

• Support the coordination, preparation, and delivery of regulatory submissions and lifecycle management (LCM) activities. • Assist in organizing submission team meetings (e.g., Kick-off Meetings) and follow up on agreed actions. • Coordinate, request, and track documentation from Subject Matter Experts (SMEs) to support submission readiness and timelines. • Support the preparation and maintenance of the Submission Content Plan (SCP) under the guidance of the RSC Lead. • Ensure timely dispatch of non-eCTD submission packages to LRRs and RPRs and track dispatched documentation per country. • Provide hands-on operational support for labeling activities. • Prepare annotated labeling documents for regulatory review. • Initiate and coordinate mock-up requests in the Artwork Management System. • Support change control activities related to local labeling updates. • Support the creation, maintenance, and accuracy of submission and regulatory records in regulatory systems.