Role Description We're looking for Bulgarian speakers for several different projects right now! Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too! - Communicate with customers via phone, chat & e-mail - Track and follow cases to ensure they closed in an efficient and timely manner - Maintain high customer satisfaction, representing a major brand - Provide and maintain strong, professional relationships with all partners and show empathy at all times - Work towards reaching targets as set out by client statement of work as well as internal targets Qualifications - Fluency in Bulgarian - Very good communication skills in English - Exceptional communication & soft skills, as well as problem-solving skills - Computer knowledge/tech savviness - Resourceful, able to multitask - Thrive as a team player in a fast-paced, high-energy, change-oriented environment Benefits - Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you) - Competitive monthly salary + 2 extra salaries per year - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth & development opportunities - Special events as well as community & social responsibility initiatives - Free online Greek language courses - State of the art premises, providing a great working environment with relaxing break areas - Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age Company Description

• Provides on-site customer support for installations, training, and troubleshooting • Installs equipment and tests its operation • Trains customers on the use of products and services • Resolves customer issues with technical support • Plans and implements strategies for complex issues • Supports new installations and coordinates incident resolution • Communicates additional product needs identified at client sites • Documents visits and customer interactions

• Trabalhar em estreita colaboração com os profissionais de vendas de terreno • Desenvolver estratégias para manter e expandir contas de clientes • Estar envolvido na instalação, onboarding e formação das equipas das clínicas • Apoiar em visitas críticas a clientes • Planear e definir a estratégia das visitas a clientes • Documentar as visitas e interações com os clientes

• Lead, mentor, and motivate a team of CEMs working with our most strategic customers. • Provide the team with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region. • Actively manage and serve as the primary CEM for a small targeted portfolio of Strategic Accounts. • Drive CEM strategy and customer deliverables to continuous grow impact of your team. • Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption. • Maintain and report accurate customer health and project status within region while collaborating with sales peers. • Work with TAM leaders to drive customer outcomes and develop a culture of collaboration, learning, and success. • Identify and activate strategies to proactively identify and grow value within accounts. • Collaborate effectively cross functionality with key teams including Deal desk, Legal and Operations. • Act as an escalation point for team around at-risk customers