• Participate in the design, development, and implementation of systems to protect CCHMC data. • Identify the appropriate resources needed to complete small projects. • Support the communication between internal and external parties on project related issues and developments. • Participate in developing and managing project plans. • Determine the scope and complexity of small to midsized projects. • Work with cross functional teams. • Understand incident response processes and procedures and assist in mitigating incidents when they occur. • Analyze, design, implement, and maintain moderately complex systems that greatly improves clinical care and patient management. • Support system testing. • Document testing outcomes. • Work to develop technical solutions. • Work to design, write, and prepare complete user and technical documentation. • Analyze existing documentation and provide corrections and enhancement. • Utilize Development lifecycle process, operating procedures and documentation to implement and support system solutions. • Provide technical support and problem resolution assistance for production and process issues. • Troubleshoot and decipher error messages. • Identify required resources to resolve minor to midsized issues. • Utilize appropriate Change Control methods to implement system solutions. • Serve as a resource person for and as a liaison between Cincinnati Children's departments and Information Services. • Support departmental efforts to improve customer satisfaction. • Evaluate and monitor system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies. • Participate in on-call support rotation and handle incident resolution, problem determination and resolution during that time. • Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. • Adhere to and promote continual adoption of change management policies and procedures. • Model outstanding customer service behavior, including timely and effective follow-up with customers. • Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education. • Develop and maintain positive relationships, both internal and external to CCHMC. • Motivate people and encourage teamwork. • Work well with others and fosters a positive team environment. • Prepare oral and written presentations. • Conduct and participate in instructional seminars. • Develop expertise in several Cincinnati Children's computer-based systems.

Role Description Crane Co is looking for outstanding information security professionals to join the Crane Co. Global Information Security Team! Do you possess a strong security operations center background and want to lead others while working on interesting problems and helping to advance incident response capabilities? Have you always wanted to make a real impact on effective delivery of security operations at scale? We have an exciting opportunity helping to lead our blue-team operations using proven and emerging solutions in a comprehensive portfolio for our next-generation security operations center. You are passionate about leading incidents, performing threat hunting, and have a clear vision about next-gen SOCs and SOAR? Do you enjoy digging deep to find the threats everything else missed? This role will provide opportunities to advance our global security operations and incident response program by applying cool and interesting security technologies, processes, and techniques to support SOC and IR for a global organization. This position will provide exposure to best-of-breed security solutions in a challenging and rewarding enterprise setting. You’ll lead other responders and analysts as part of our tight-knit security team and be the escalation path within the global SOC for truly interesting attacks. As the ideal candidate, you will have solid proficiency in security incident and event management solutions, using modern IR approaches and tools, and have a proven track record implementing and honing a myriad of detective and preventive controls and processes in an enterprise setting. You must have a desire to lead others while furthering your own development, contributing to continuous improvement initiatives, and have a genuine passion for infosec! Previous security operations center experience, threat hunting prowess, and endless curiosity required. Responsibilities and Duties - Ensure the timely identification, response, investigation, and remediation of all security events and incidents. - Lead daily work of security operations center team members and provide support to teams in other geographies and time zones as required. - Develop standard work and processes, build playbooks, and implement analysis logic supporting automation efforts using various techniques including scripting and coding within platforms, APIs, and related technologies. - Enrich and implement additional detective capabilities to enhance or improve incident identification and response. - Using SOAR techniques, automate and integrate workflows between SIEM, various IR platforms, and other solutions and technologies. - Work closely with the broader global security team, supporting the analysis and tuning of the effectiveness of solutions, configurations, and processes. - Work closely with Information Technology to identify risks and weaknesses as a component of our vulnerability management program. - Provide input to the maintenance and enhancement of related policies, documentation, and procedures. - Contribute to the broader program to ensure best practices are identified and integrated into our approach and methodologies. - Support the security infrastructure administration and operations function as required. - Ensure all security incidents for self and team are fully and accurately investigated with comprehensive and effective remediations clearly defined and communicated to stakeholders. Qualifications - Senior level experience in security operation center function supporting medium to large enterprises performing incident response. - Prior responsibilities performing triage, assignment, and closed-loop investigations for a team of SOC analysts and/or incident responders. - Proven results developing and implementing methods, processes, and procedures for detecting, responding, and resolving computer security incidents. - Deep understanding of present-day cyber-threats, attacker techniques and behaviors, and effective methods to both detect & repel these threats for a global organization with a distributed enterprise IT environment. - Prior experience using automation tools leveraging custom development, scripting, and solution platforms. - Prior experience writing tools to automate tasks and integrate various systems in Python, Powershell, and other scripting languages. - Experience with writing interfaces utilizing JSON, XML, and REST APIs. - Experience performing data normalization, correlations, and visualizations. - Experience with supporting security technologies such as EDR, firewalls, proxies, web and email filters, application allow-listing, sandboxing, SIEM, threat intelligence, vulnerability scanning, syslog, IDS/IPS, DLP, etc. - Broad technology experience with enterprise-level IT technologies including networks, endpoints, virtualization, cloud, operating systems, email, storage, databases, etc. - Familiarity with relevant multi-national financial, privacy, and governmental regulatory requirements. - Highly motivated and self-directed with a passion for solving complex problems. - Excellent verbal and written communication skills. - Must be able to prioritize based on risk, schedule and track to deadlines for self and team members. - Ability to cope well with pressure and make sound decisions in uncertain situations. - Flexibility to work outside regularly scheduled/normal business hours. - Ability to travel both domestically and internationally, with little notice (as required). Requirements - 5 years relevant professional experience in Security Operations and Incident Response Management. - 2 years supervisory experience leading SOC/IR analysts. - Technical professional security certifications in Incident Response, Digital Forensics, or Malware Analysis, such as GCIH, GCFA, GNFA, GCTI or similar. Benefits - Exciting opportunity to grow and make a positive impact on a global program alongside other passionate infosec professionals.

• Learn and apply core concepts of cyber threat intelligence, including the intelligence lifecycle, threat actor TTPs, and MITRE ATT&CK • Assist in identifying, enriching, and contextualizing indicators of compromise (IOCs) using open-source tools and commercial platforms • Shadow SOC analysts to understand alert triage workflows and how CTI can support SOC needs • Support the creation of threat actor profiles, threat notices, and campaign briefs under guidance • Facilitate information sharing and feedback between CTI and SOC teams to align intelligence outputs with operational requirements • Participate in the development of actionable intelligence products for technical and non-technical stakeholders • Contribute to CTI team processes and help identify opportunities for integration and operational improvement

Role Description We are looking for a Security Analyst – Client Trust & Support to serve as a trusted security and compliance partner for customers, prospects, and cross-functional internal teams. This is a client-facing role focused on helping customers understand, evaluate, and successfully navigate our security, privacy, and compliance environment. This role bridges Security, Operations, and Sales. The ideal candidate can communicate security concepts clearly, manage customer-facing security reviews, and help drive confidence in our platform, operations, and control environment. You will support customer security reviews, vendor risk assessments, security questionnaires, evidence coordination, incident communications, and ongoing client trust initiatives. Responsibilities - Customer Security Engagement - Serve as a primary support contact for enterprise customer and prospect security inquiries. - Support customer-facing discussions related to security controls, compliance posture, privacy practices, and operational security processes. - Partner with Sales, Customer Success, Legal, IT, and Security teams during enterprise reviews and escalations. - Assist with security-related onboarding activities for enterprise customers. - Help customers and prospects understand how security and compliance are managed in practice. - Security Reviews & Assessments - Complete and manage customer security questionnaires, vendor risk assessments, and due diligence reviews. - Support customer audits and evidence requests. - Translate internal security controls into clear, customer-friendly documentation. - Maintain reusable security documentation, FAQs, and knowledge resources. - Coordinate with internal engineering, infrastructure, and security teams to validate responses and technical details. - Client Trust Operations - Help maintain scalable workflows for client security reviews, trust requests, and evidence coordination. - Track customer security commitments, follow-ups, and open questions through resolution. - Identify recurring customer concerns and partner internally on documentation or process improvements. - Support trust center, customer assurance, and compliance documentation initiatives where applicable. - Incident & Operational Support - Coordinate with internal teams on customer-facing communication during security incidents or operational disruptions. - Assist with customer-facing summaries, status updates, and post-incident follow-up materials. - Partner with Security and Infrastructure teams on remediation tracking and customer updates. - Contribute to post-incident reviews and customer-facing reporting. - Program & Process Improvement - Improve workflows for customer trust operations and security assurance. - Standardize customer response templates, security artifacts, and operational procedures. - Assist with maintaining compliance-related customer documentation. - Track trends in customer security concerns and partner internally on remediation or roadmap improvements. Qualifications - 3+ years of experience in security, GRC, compliance operations, customer trust, technical support, security operations, or related roles. - Experience supporting customer security reviews, questionnaires, audits, or evidence requests. - Strong written and verbal communication skills. - Ability to explain security and compliance concepts clearly to customers and internal stakeholders. - Strong organizational skills and ability to manage multiple customer requests at once. - Experience working cross-functionally with Sales, Legal, Product, Customer Success, Infrastructure, or Security teams. - Good judgment around sensitive information, customer communications, and security documentation. Requirements - Experience in B2B SaaS, enterprise technology, or regulated customer environments. - Familiarity with compliance frameworks such as SOC 2, ISO 27001, GDPR, HIPAA, or similar. - Familiarity with identity providers, endpoint security, logging/monitoring, cloud security, and SaaS security concepts. - Experience supporting enterprise customers during procurement or security review processes. - Experience handling customer-facing incident communications. - Background in AI, data protection, or privacy-related security discussions. - Security or compliance certifications such as Security+, CISSP, CISA, CISM, GIAC, or equivalent are a plus.