Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role We are seeking a Business Process Consultant (BPC) to join the CRM and Industry Workflow Team as a part of Expert Services. As the process expert and trusted advisor, you will engage directly with business stakeholders to analyze, design, and optimize end-to-end workflows across sales, CPQ/CLM, order management, customer service, field service, and AI-driven use cases. You will bridge the gap between business needs and technical delivery, ensuring that solutions built on the ServiceNow Now Platform - and integrated with systems like Salesforce, Pega, Dynamics, Oracle, or SAP - deliver measurable outcomes. This role is ideal for experienced CRM/CSM consultants with strong process re-engineering and change management skills, and the ability to influence senior leaders while collaborating closely with technical teams. Key Responsibilities - Consult & Advise - Serve as the functional and process expert during customer engagements. - Guide customers on configuration vs. customization and adoption of best practices. - Advise senior leaders on process optimization and AI/automation opportunities. - Requirements & Solution Design - Lead workshops with business sponsors and SMEs to capture current-state processes and design future-state workflows. - Translate requirements into business requirement workbooks, user stories, acceptance criteria, and test plans. - Define KPIs and success measures to track value realization (cycle time, CSAT, case deflection, etc.). - Cross-Functional Collaboration - Partner with Technical Consultants, Solution Architects, and Project Managers to ensure requirements flow into robust technical solutions. - Support unit testing, UAT, and customer validation, ensuring business objectives are met. - Monitor for scope creep and align with engagement managers to resolve issues. - Process Improvement & Change Management - Analyze processes to identify areas for automation, AI agent adoption, and continuous improvement. - Develop adoption strategies, training materials, and change management plans to ensure successful rollout. - Ensure user experience is prioritized - with logical flows, accessibility, and ease of use. - Thought Leadership & Continuous Learning - Stay current on ServiceNow capabilities, CRM/CSM trends, and AI innovations. - Share best practices internally and externally, contributing to delivery of playbooks and accelerators. - Support pre-sales and solutioning activities as needed. Qualifications Required - 7+ years of consulting or business process analysis experience on the ServiceNow platform, preferably CRM and Industry products such as CSM, FSM, SOM, and industry workflows. - Proven expertise in one or more domains: Sales & Order Management (lead-to-cash, CPQ/CLM), Customer Call Center/Service, Field Service. - Demonstrated ability to influence and consult with senior leaders, providing solution options with pros/cons. - Strong experience converting business requirements into functional and configuration requirements. - Proficiency in process modeling and visualization tools (e.g., Visio, BPMN, workflow diagrams, wireframes). - Excellent stakeholder engagement, facilitation, and communication skills. Certification Requirements - ServiceNow Certified System Administrator (CSA) - required within 60-90 days of hire if not already certified. - At least one Certified Implementation Specialist (CIS) certification in CSM, FSM, or Sales - required within the first 6-12 months of hire, depending on project alignment. - Continued professional growth through additional ServiceNow certifications (e.g., App Dev, CPQ/CLM once available) encouraged and supported. Preferred - ServiceNow certifications: CSA, CIS-CSM, CIS-FSM, CIS-Sales (or within 90 days). - Knowledge of AI/automation projects (chatbots, NLP, predictive analytics, agentic AI). - Industry expertise in telecom, financial services, insurance, or public sector. - Familiarity with NowCreate methodology and Agile/SAFe delivery practices. - Willingness to travel up to 50% based on customer needs. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description Ciklum is looking for a Senior Agentic Consultant to join our team in the UK. As a Senior Agentic Consultant, become a part of a cross-functional development team engineering experiences of tomorrow. We’re building a centre of excellence for AI and automation, and as our Internal Automation Specialist, you’ll be at the forefront of transforming how we work. You’ll design, implement, and scale AI-driven solutions that improve efficiency, accuracy, and user experience across the organisation. This is a hands-on, high-impact role for someone who loves solving complex problems, applying technology creatively, and making a visible difference in how a business operates. Responsibilities - Lead the design, development, and deployment of automation solutions using RPA platforms, ML models, and workflow orchestration tools. - Implement and champion process mining and task mining initiatives to uncover optimisation opportunities across the business. - Act as a trusted automation partner to teams, helping them reimagine workflows and adopt automation-first approaches. - Collaborate with product, data, procurement, and engineering teams to integrate automation into broader digital strategies. - Establish governance, standards, and best practices for responsible automation at scale. - Provide training, documentation, and knowledge-sharing to upskill colleagues and grow an internal community of automation champions and citizen builders. - Stay ahead of industry trends in AI-driven automation, intelligent document processing, and hyperautomation, and translate them into actionable solutions. Qualifications - Proven experience in automation engineering, intelligent process automation, ML engineering, or a related digital transformation role. - Skilled in RPA tools (e.g., UiPath, Automation Anywhere, Power Automate), process and task mining platforms, and workflow design. - Familiar with ML techniques for classification, prediction, and optimisation, with practical deployment experience. - Strong understanding of enterprise digital systems (CRM, ERP, SaaS tools) and how to integrate automation into them. - Excellent communicator and collaborator, able to bridge business requirements and technical execution. - Experienced in agile delivery and managing automation projects from ideation to adoption. - Familiar with the ethical considerations of automation and AI, ensuring responsible use and sustainable outcomes. - Curious, detail-oriented, and driven by making processes smarter, faster, and more resilient. Benefits - Opportunity to work on projects with complex solutions where you communicate and work directly with clients. - Flexible, fantastic work culture and working environment focused on collaborative teamwork. - Comfortable office spaces designed to inspire ideas and creativity. - Market leading compensation package with benefits to match. Company Description Ciklum is a Software Engineering and Solutions Company with over 4,000 IT professionals and consultants in offices and delivery centres in London, India, Poland, Ukraine, and Spain. We empower employees from all backgrounds to thrive, grow in their careers, and make a real, visible impact within the organization and beyond.

Title: Senior Staff Clinical Informatics Consultant Location: United States Work Type: Remote Job ID: 333419 Department: CONS-IMPDEL Job Description: Description We’re on a journey to advance how health happens with technologies that support clinicians, inspire innovation, empower patients, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. It’s a big challenge, but big challenges are what we do best. We’re already transforming some of the world’s largest health systems—helping them turn data into lifesaving decisions and better patient care. We want people just as dedicated as we are making history with the advancement of Federal Healthcare systems. If you’re excited about making healthcare more human, you’ve come to the right place. Oracle Health Government Services is seeking a skilled Senior Staff Clinical Consultant to join our mission-driven organization. Responsibilities Responsibilities include: - Leading discussions regarding value priorities and executing the Value Realization Framework and strategy. - Use expertise with system workflow, data integration and analysis, to drive system adoption, streamline processes, and align opportunities for improvement with established goals. - Identify and develop Value Realization success narratives across internal and external stakeholders. - Proactively assess risk(s) associated with clinical workflows that impact key performance indicators and key metrics. - Capture qualitative value and quick wins, in addition to quantitative KPI and key result collection. - Validate and provide design recommendations for reports and dashboards that will support the ongoing operational oversight for the various solutions and service areas Qualifications - Bachelor’s degree in Nursing - At least 8 years of progressive experience in a clinical setting, clinical informatics, healthcare IT, or a related healthcare operations role. - Proven track record leading clinical informatics initiatives, including system design, implementation, optimization, and support. - Extensive experience collaborating with clinical, operational, and technical teams to align health IT systems with patient care needs. - Demonstrated success managing large-scale EHR/EMR implementations or optimizations. - Excellent interpersonal and communication skills with the ability to engage clinicians, administrators, and technical staff effectively. - Receipt of the appropriate government security clearance card applicable for your position - Due to the client contract you will be assigned, this position requires you to be a U.S. citizen Preferred Qualifications - Board Certification in Clinical Informatics or equivalent credential. - Master’s degree or advanced certification in Clinical Informatics, Health Informatics, or related discipline. - Oracle Health/Cerner EHR experience Expectations - Willing to work additional or irregular hours as needed and allowed by local regulations - Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position - Eligible for licensure to practice in their field or comparable global training - Perform other responsibilities as assigned - Willing to travel 50% At Oracle, we believe we have a moral obligation to leverage our resources, knowledge, and expertise—as well as our successes in other industries—and apply them to healthcare and health research to make a meaningful impact. Healthcare is personal, and the work we do truly makes a difference for providers and patients. #LI-JC1 #LI-REMOTE Qualifications Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4

Title: Associate Consultant - Pharmacy Audit Location: United States Req #5066 Virtual Job Description: At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth. As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide. SUMMARY Responsible for supporting the delivery of consulting projects to prospects and clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Works with Consultants regarding client strategies; participates in new business activities and prepares client deliverables; Ensures project-related activities are carried out in accordance with established specifications, schedules, and with appropriate quality assurance checks; Supports review of Pharmacy Benefit Manager contracts and leads financial analysis; works with team to prepare pricing models to evaluate the proposals for clients as needed; Reviews pharmacy reports, identifies key trends and benchmarks results; Contributes to the development of new tools and products to deepen value with clients by developing knowledge and experience of pharmacy best practices, market trends and products and services in the marketplace; Participates in conference calls or meetings to discuss work product, as needed; Other duties as assigned QUALIFICATIONS EDUCATION / EXPERIENCE Bachelor’s degree in health care or related industry or equivalent combination of education and experience Five (5) or more years recent relevant experience in a consulting firm or Pharmacy Benefit Manager, or in actuarial, underwriting, pricing, account management, or consulting role within a Health & Welfare consulting/brokerage firm, Pharmacy Benefit Manager or health insurance carrier. #LI-REMOTE We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer. Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law. Applicants are protected under Federal law from discrimination. Job Details Pay Type Salary Hiring Min Rate 80,000 USD Hiring Max Rate 110,000 USD