Role Description Hire Digital is seeking an E-commerce Marketer to support its growing APAC digital commerce team. This role is ideal for someone with hands-on experience managing eCommerce platforms, strong analytical skills, and a track record of improving product performance through data-driven insights and content optimization. Qualifications - Bachelor’s degree in Marketing, Business, or a related field. - 3–5 years of experience in e-commerce, digital marketing, or related roles. - Proven experience working with e-commerce platforms such as Amazon, Lazada, Shopee, Taobao, Coupang, or Naver. - Strong analytical skills with the ability to interpret data and drive actionable insights. - Experience using tools such as Excel, Google Sheets, or similar for data analysis. - Strong communication and stakeholder management skills. - Ability to manage multiple priorities in a fast-paced, regional environment. Requirements - Consumer Insights & Performance Analysis - Analyze consumer reviews, sales data, and performance metrics across e-commerce platforms. - Translate insights into actionable recommendations to improve product positioning and conversion. - Present findings and recommendations to internal stakeholders. - Digital Shelf Strategy & Optimization - Monitor and optimize digital shelf performance (search visibility, rankings, share of shelf). - Identify opportunities to improve discoverability and conversion across platforms. - PDP Content Optimization - Lead and execute improvements to product detail pages (PDPs), including copy, images, and structure. - Partner with local market teams to localize and optimize content across APAC markets. - Project & Stakeholder Management - Collaborate with cross-functional teams (marketing, sales, regional teams). - Manage multiple projects and ensure timely execution across markets. Benefits - Experience with digital shelf analytics or consumer insights tools. - Exposure to SEO, content optimization, or performance marketing. - Experience working across multiple APAC markets.

Manage search media activations across various retailer networks, execute campaign setup and optimization, build relationships with client teams, and prepare performance reports to ensure effective media investment and achieve client goals.

**About the Role****DTC Operations Manager**** *Also known as: Shopify Operations Manager | Ecommerce Operations Lead | Customer Experience Operations Manager* This role is the backbone of our direct-to-consumer experience. You will own the performance, accuracy, and clarity of our Shopify store from end to end. Your mission is simple and powerful. Ensure every customer fully understands what they are buying and when they will receive it before they complete their purchase. **Your Core Focus** - Take full ownership of Shopify store operations and customer experience - Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging - Standardize shipping, split shipment, and pre-order communication across all touchpoints - Build and document SOPs for all operational workflows - Implement systems and automations that reduce manual work and customer confusion **What You’ll Do****Customer Experience Management (Daily)** - Respond to customer inquiries via Shopify inbox and social channels - Process refunds, reships, cancellations, and order updates - Triage and resolve support tickets based on urgency - Identify patterns in customer feedback and recommend improvements - Ensure all communication is clear, accurate, and aligned with current messaging **Order Operations and Fulfillment (Daily)** - Monitor order flow across Shopify, Base, and Amazon MCF - Resolve failed orders, inventory issues, and discrepancies - Coordinate with fulfillment teams to ensure timely delivery - Manage split shipments, pre-orders, and out-of-stock scenarios - Track and resolve missing or delayed packages **Store Integrity and Accuracy (Weekly)** - Audit the website for broken links, incorrect pricing, and outdated promotions - Ensure consistency across product pages, landing pages, and collections - Validate all messaging related to shipping and pre-orders - Support promotion setup and ensure backend accuracy **Systems, SOPs, and Automation (Weekly)** - Build and maintain SOPs for recurring workflows - Identify inefficiencies and implement automation using tools like Shopify Flow - Optimize customer service platforms such as Gorgias - Improve post-purchase experience and operational workflows - Support system cleanup and tool evaluation **Growth Operations and Reporting (Weekly)** - Deliver weekly Shopify performance reports - Track key metrics such as CAC, LTV, and funnel performance - Identify trends, anomalies, and risks early - Ensure data accuracy for decision-making **Compliance and Risk Management (Weekly)** - Maintain compliance across ADA, privacy policies, and tracking regulations - Review product pages and campaigns for compliance risks - Ensure all required tools and disclosures are functioning properly - Stay updated on platform policies and changes **AI and Automation Ownership (Ongoing)** - Identify repetitive tasks and convert them into automated workflows - Use AI tools to improve efficiency in customer service and operations - Build prompt libraries and scalable systems - Continuously reduce manual workload while maintaining accuracy **How Success Is Measured** - Reduction in support ticket rate per 1000 orders - Reduction in reshipment rate per 1000 orders - Zero compliance issues - At least one new AI automation implemented per week - Zero reported issues with broken links, incorrect promotions, or inaccurate information **Success looks like a store that runs without chaos. Orders flow cleanly. Customers feel confident. Problems are solved before they scale.

🚨 **Urgent Hiring — Applications Reviewed on a Rolling Basis.** The selection process may take up to 4 weeks, but early applicants are strongly encouraged. **Make Your Mark in Design, Lead Creativity, and Contribute to Our Vision.** Hadley Designs is seeking a **Creative Graphic Design Assistant** to join our creative team and play a pivotal role in crafting high-quality, visually stunning designs that enhance our brand presence. If you are a creative powerhouse proficient in Adobe Illustrator with a keen eye for design, we want you to help bring our vision to life. This is a hands-on, dynamic role ideal for a creative professional passionate about design and eager to make an impact on a fast-growing company. You’ll collaborate with leadership, work on high-priority assignments, and ensure the seamless execution of design projects that elevate Hadley Designs' brand. **About Hadley Designs**** Hadley Designs is a family-founded, female-led brand committed to shaping brighter futures through creativity and purposeful design. We create screen-free learning tools that spark curiosity, build confidence, and transform everyday moments into meaningful growth. Each product is hand-drawn, crafted with input from teachers, parents, and child development experts, ensuring learning is joyful, engaging, and accessible. Our mission is simple: to help families and educators unlock children’s potential with tools that inspire curiosity, strengthen connections, and support learning without screens. Trusted by over two million customers worldwide, we are passionate about designing experiences that make children feel supported, capable, and excited to learn. If you’re looking for a company that designs with purpose and builds with heart, you’ll feel right at home here. **How You’ll Win at Hadley Designs** We believe in structured creativity. Success in this role means owning your projects and delivering high-quality designs that resonate with our customers while maintaining our visual standards. We’re looking for someone who thrives in a creative environment, is proactive, and possesses a strong attention to detail. Every Design Assistant is expected to: - **Learn the Playbook** – Understand our design standards, expectations, and creative processes. - **Apply the Playbook** – Execute designs consistently, meeting project requirements and adhering to brand guidelines. - **Enhance the Playbook** – Suggest creative improvements and innovative design strategies after mastering the basic framework. We value innovation grounded in proven execution and a clear understanding of design principles. **What You’ll Own** - Creation of high-quality, error-free design assets for advertising and marketing campaigns. - Maintaining consistency in typography, color schemes, and layout across all platforms. - Regular updates and design of storefront assets for Amazon, Shopify, and other platforms. - Designing A+ Content templates and custom brand image ads. - Handling urgent design needs for product launches and special projects. - Working closely with leadership to ensure deadlines are met and projects are delivered on time. **What Success Looks Like**** Within your first 90 days, you will: - Learn and execute Hadley Designs’ design standards with precision. - Contribute fresh design ideas that align with the brand and improve our current processes. - Deliver high-quality artwork that meets or exceeds expectations and is on-brand. - Support Becca and leadership with urgent creative tasks and maintain consistency in all design work. **Apply Now, Lead Creativity, and Shape Our Future.**