• Lead development, optimization, and operations of enterprise websites and digital platforms • Define and execute digital technology roadmap aligned with business goals • Manage platform scalability, reliability, security, and performance • Lead API architecture and service-layer integrations across systems and third-party platforms • Drive adoption of cloud-native and composable architecture practices • Evaluate and implement emerging technologies and AI-enabled capabilities • Partner with business teams to deliver AI-powered personalization, search, and content experiences • Oversee AI/LLM integrations, governance, monitoring, and optimization • Manage agile delivery, release planning, and quality assurance processes • Lead and mentor a team of developers across projects and enhancements • Collaborate with Marketing, UX, IT, Analytics, and Customer Experience teams • Coordinate with external vendors and partners for digital initiatives

Role Description Hire Digital is seeking an E-commerce Marketer to support its growing APAC digital commerce team. This role is ideal for someone with hands-on experience managing eCommerce platforms, strong analytical skills, and a track record of improving product performance through data-driven insights and content optimization. Qualifications - Bachelor’s degree in Marketing, Business, or a related field. - 3–5 years of experience in e-commerce, digital marketing, or related roles. - Proven experience working with e-commerce platforms such as Amazon, Lazada, Shopee, Taobao, Coupang, or Naver. - Strong analytical skills with the ability to interpret data and drive actionable insights. - Experience using tools such as Excel, Google Sheets, or similar for data analysis. - Strong communication and stakeholder management skills. - Ability to manage multiple priorities in a fast-paced, regional environment. Requirements - Consumer Insights & Performance Analysis - Analyze consumer reviews, sales data, and performance metrics across e-commerce platforms. - Translate insights into actionable recommendations to improve product positioning and conversion. - Present findings and recommendations to internal stakeholders. - Digital Shelf Strategy & Optimization - Monitor and optimize digital shelf performance (search visibility, rankings, share of shelf). - Identify opportunities to improve discoverability and conversion across platforms. - PDP Content Optimization - Lead and execute improvements to product detail pages (PDPs), including copy, images, and structure. - Partner with local market teams to localize and optimize content across APAC markets. - Project & Stakeholder Management - Collaborate with cross-functional teams (marketing, sales, regional teams). - Manage multiple projects and ensure timely execution across markets. Benefits - Experience with digital shelf analytics or consumer insights tools. - Exposure to SEO, content optimization, or performance marketing. - Experience working across multiple APAC markets.

Manage search media activations across various retailer networks, execute campaign setup and optimization, build relationships with client teams, and prepare performance reports to ensure effective media investment and achieve client goals.

**About the Role****DTC Operations Manager**** *Also known as: Shopify Operations Manager | Ecommerce Operations Lead | Customer Experience Operations Manager* This role is the backbone of our direct-to-consumer experience. You will own the performance, accuracy, and clarity of our Shopify store from end to end. Your mission is simple and powerful. Ensure every customer fully understands what they are buying and when they will receive it before they complete their purchase. **Your Core Focus** - Take full ownership of Shopify store operations and customer experience - Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging - Standardize shipping, split shipment, and pre-order communication across all touchpoints - Build and document SOPs for all operational workflows - Implement systems and automations that reduce manual work and customer confusion **What You’ll Do****Customer Experience Management (Daily)** - Respond to customer inquiries via Shopify inbox and social channels - Process refunds, reships, cancellations, and order updates - Triage and resolve support tickets based on urgency - Identify patterns in customer feedback and recommend improvements - Ensure all communication is clear, accurate, and aligned with current messaging **Order Operations and Fulfillment (Daily)** - Monitor order flow across Shopify, Base, and Amazon MCF - Resolve failed orders, inventory issues, and discrepancies - Coordinate with fulfillment teams to ensure timely delivery - Manage split shipments, pre-orders, and out-of-stock scenarios - Track and resolve missing or delayed packages **Store Integrity and Accuracy (Weekly)** - Audit the website for broken links, incorrect pricing, and outdated promotions - Ensure consistency across product pages, landing pages, and collections - Validate all messaging related to shipping and pre-orders - Support promotion setup and ensure backend accuracy **Systems, SOPs, and Automation (Weekly)** - Build and maintain SOPs for recurring workflows - Identify inefficiencies and implement automation using tools like Shopify Flow - Optimize customer service platforms such as Gorgias - Improve post-purchase experience and operational workflows - Support system cleanup and tool evaluation **Growth Operations and Reporting (Weekly)** - Deliver weekly Shopify performance reports - Track key metrics such as CAC, LTV, and funnel performance - Identify trends, anomalies, and risks early - Ensure data accuracy for decision-making **Compliance and Risk Management (Weekly)** - Maintain compliance across ADA, privacy policies, and tracking regulations - Review product pages and campaigns for compliance risks - Ensure all required tools and disclosures are functioning properly - Stay updated on platform policies and changes **AI and Automation Ownership (Ongoing)** - Identify repetitive tasks and convert them into automated workflows - Use AI tools to improve efficiency in customer service and operations - Build prompt libraries and scalable systems - Continuously reduce manual workload while maintaining accuracy **How Success Is Measured** - Reduction in support ticket rate per 1000 orders - Reduction in reshipment rate per 1000 orders - Zero compliance issues - At least one new AI automation implemented per week - Zero reported issues with broken links, incorrect promotions, or inaccurate information **Success looks like a store that runs without chaos. Orders flow cleanly. Customers feel confident. Problems are solved before they scale.