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Research Account Manager
Location
New York + 2 moreAll locations: New York | Pennsylvania | Washington
Posted
24 days ago
Salary
$65.6K - $109.2K / year
Seniority
Senior
Job Description
Research Account Manager
RELX
• Account Managers – Research (AMs) are responsible for retaining and growing Elsevier's journals and books business across a defined portfolio of academic and research institutions through renewals, upsell/cross-sell, and new sales. • AMs are responsible for managing customer relationships and leveraging internal and external resources to drive growth. • Pre-sale: Responsible for developing account plans to support revenue goals, including identifying key stakeholders, understanding the budget process, and conducting SWOT analysis, account risk assessment, and opportunity planning. • Sales: Conducts needs analysis, qualifies leads, and progresses new business through the sales stages to close. • Post-sales: Ensures a timely, process-driven handoff to CSM. • Works closely with CSM to leverage customer insights and drive additional sales activities. • Renewals: Manages and closes renewals on time and on budget, maximizing cross-sell and upsell opportunities through early planning, risk assessment, and effective use of resources to minimize risk.
Job Requirements
- Bachelors degree or equivalent experience required; advanced degree preferred
- 3+ years of sales or account management experience, including account planning, account growth, and cross-sell/upsell.
- Experience selling content, technology, or similar offerings preferred
- Experience working with academic, research, or institutional customers preferred
- Able to operate at operational, tactical, and strategic levels.
- Self-motivated and driven.
- Ability to manage competing priorities from various stakeholders.
- Demonstrated ability to build strong relationships with multiple internal and external stakeholders, including senior-level decision makers.
- Proven communication (verbal and written) and presentation skills.
- Experience working in a global, highly matrixed organization.
Benefits
- Health benefits: medical, dental, and vision coverage
- Retirement benefits: 401(k) with match and Employee Share Purchase Plan
- Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs
- Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity
- Family benefits: parental leave, adoption, and surrogacy support
- Savings accounts: HSA, FSA, dependent care, and commuter benefits
- Paid time off, plus volunteer and Employee Resource Group participation days
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