• Manage Key Client Relationships: Serve as the primary point of contact for a diverse portfolio of client accounts, understanding their business objectives and ensuring outstanding service delivery. • Deliver Strategic Solutions: Collaborate with clients to shape and execute account strategies aligned with their goals. Coordinate service delivery across property management, engineering, project management, and finance teams. • Grow the Business: Identify and pursue opportunities to expand JLL services within existing accounts, create proposals, and help achieve annual revenue targets. • Lead Teams: Guide and support on-site teams, ensuring high service standards across all accounts. Facilitate communication and conduct site visits to maintain operational excellence. • Ensure Financial & Risk Controls: Oversee account budgets, monitor financial performance, manage invoicing, and implement cost-saving strategies. Ensure compliance with local regulations, JLL policies, and client requirements.

• Building Relationships: Key Account Managers build and improve relationships with clients, key suppliers, and partners. • Client Engagement: The success of this role will be measured by improved engagement between i3V and the client through KPIs. • Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases. • Opportunity Identification: Key Account Managers identify potential opportunities and inform the sales team to follow up. • Product Education: Educating clients about the company’s products, services, and special offers is an essential part of their role. • Issue Resolution: They attend to client complaints and issues to facilitate prompt resolution of issues. • Improving Satisfaction: Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement. • Collaboration: Working with internal departments to ensure the company meets clients’ expectations. • Salesforce.Com CRM System Usage: Active input of timely and accurate information into the Salesforce customer relationship management system.

• Own the strategic development and execution of a multi-state business plan • Build, strengthen, and expand agency partnerships • Evaluate agency performance trends and maintain feedback with leadership • Promote the adoption of UFG digital tools and systems • Present territory insights and performance trends to leadership

• Build and nurture lasting relationships with healthcare partners • Serve as the trusted primary contact for healthcare partners • Implement creative retention strategies • Monitor and analyze referral volumes • Work closely with internal teams to align goals