• Manage project timelines and oversee the entire project lifecycle, ensuring all deadlines and milestones are met • Facilitate communication to serve as the primary liaison between clients, internal teams, and external stakeholders to ensure alignment • Utilize Asana to track tasks, monitor project progress, and ensure accountability across teams • Keep detailed records of approvals, feedback, meeting notes, and project status updates • Work closely with strategists, copywriters, designers, and implementers to keep projects moving forward efficiently to coordinate deliverables • Identify potential roadblocks in project execution and collaborate with relevant teams to resolve them • Verify that all deliverables meet client expectations and the quality standards before final delivery.

• Own and refine the backlog, converting marketing requests into technical stories with clear acceptance criteria. • Lead all Scrum ceremonies, including Refinement, Sprint Planning, Daily Standups, Reviews, and Retrospectives. • Work with teams in Marketing Ops, Data Engineering, CRM, Ecommerce, CX, and Paid Media to design automated customer journeys. • Maintain organization and governance in Confluence and Jira. • Ensure developers have the information they need to work efficiently. • Confirm that the "Definition of Done" is met, including platform documentation and stakeholder handoffs. • Manage dependencies with other product teams to minimize risks during handoffs.

Role Description The Project Manager for the Credentialing Department leads strategic initiatives to enhance customer onboarding, regulatory compliance, and credentialing operations. This role drives the successful execution of complex credentialing projects while ensuring regulatory alignment and operational excellence. The PM partners with cross-functional teams including Compliance, Legal, and external vendors to optimize credentialing workflows and deliver measurable business outcomes. Job Responsibilities - Research and analyze market trends, organizations, and individuals to identify new business opportunities and sales leads. - Lead end-to-end credentialing projects system implementations, process automation, and regulatory compliance updates. - Coordinate with internal teams and external vendors to ensure credentialing deliverables meet quality standards and timeline requirements. - Develop, maintain, and execute comprehensive project plans with clear milestones, risk assessments, and deliverable tracking. - Ensure all credentialing activities align with industry regulations and internal compliance standards. - Facilitate stakeholder meetings, provide reporting, and communicate project status to leadership. - Identify operational inefficiencies and spearhead process improvement initiatives to enhance credentialing workflows. - Support regulatory audits and compliance reviews by maintaining accurate documentation and ensuring accessibility of credentialing records. - Manage change control processes and document of scope modifications. - Other duties as assigned. Qualifications - Bachelor’s degree in Business, Project Management or related field required. - 3–5 years of project management experience, preferably in credentialing or financial services, or regulated operations. - Strong knowledge of credentialing standards, regulatory compliance, and industry best practices. - Proficiency in project management software and tools. - Excellent communication, organizational, and problem-solving skills. - Experience with or willingness to learn AI tools and emerging technologies. Preferred Qualifications - PMP or CAPM certification. - Experience with credentialing software platforms and contracting processes. - Ability to manage multiple complex projects simultaneously in a fast-paced, compliance-driven environment. - Detail-oriented with proactive approach to risk identification and issue resolution. Remote Work Requirements - Stable, high-speed internet connection. - Experience with teleconferencing. - Access to a quiet workspace. - Smartphone/mobile device. Physical Demands - Frequently communicate information so others will understand. - Remain in a stationary position at least 50% of the time. - Lift up to 15 pounds at times. - Occasionally move about the inside of an office. - Position self to maintain files in a cabinet and place computers under a desk or in a cabinet. - Constantly observe typewritten text on a computer screen. - Operate a laptop and use a telephone regularly. - Travel throughout the USA by automobile or airplane which may require overnight lodging. Work Environment - Stationary position in an office setting. - Exposure to quiet to moderate noise level. Benefits - Comprehensive healthcare benefits including medical, HSA, prescription, vision, dental. - Life insurance, short & long-term disability. - Roth and 401K with possible company match and profit sharing. - Employee Assistance Program (EAP). - Time Away from Work (TAFW) and paid holidays. - Employee referral bonuses. - Role-based professional development opportunities.

• Work to ensure that all assigned projects are delivered on-time, within scope and within budget. • Make day-to-day decisions during project execution and manage project risks. • Coordinate internal resources as well as vendors for the successful execution of projects. • Develop and updates cost estimates and budgets, schedules, identify issues and risks, develop work breakdown structure, etc. for assigned work. • Provide status reports to management as requested on assigned projects. • Support the development of Project Management Training (across teams). • Participate in interdisciplinary team meetings to track and monitor project progress. • Support the development of tools/templates for cost estimating and budgeting, scheduling, work breakdown structure, etc. as requested. • Ensure project documentation is well managed, organized, and stored during the entire project life cycle. • Attend conferences and training as required to maintain proficiency. • Perform other related duties as assigned.