Title: QA MANAGER I CUSTOMER Location: HUNT VALLEY, MD, US, 21031 Workplace: Full-Time Department: Quality Job Description: You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work. We are looking to hire a Quality Manager I, Customer immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland. What We Bring To The Table: The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader (401k, health insurance, paid time off, etc.) we also offer: • Competitive compensation • Career growth opportunities • Flexibility and Support for Diverse Life Stages and Choices • Wellbeing programs including Physical, Mental and Financial wellness • Tuition assistance Position Overview Customer Quality Managers are responsible for proactively supporting the growth objectives of the business and the management and maintenance of existing business, by implementing systems and programs to allow McCormick to efficiently and effectively meet and support customer Quality expectations, while assuring compliance to McCormick Quality policies and procedures. Key Responsibilities • Develops Customer Intimacy to proactively meet customer quality expectations • Interprets and assists in the development and execution of customer quality programs and systems • Ensures products and procedures conform to McCormick and customer requirements • Resolves complex quality issues including customer complaint resolution and issues at vendors • Leads customer specification development and approval • Manages Quality Systems/Food Safety customer program requirements, and accountable for quality/food safety audit results • Participates in commercialization and continuous improvement activities • Serve as Quality/Technical support between the McCormick Corporate, USIG and other McCormick worldwide Quality Assurance operations and worldwide customers Required Qualifications Level of Education and Discipline: BA in Chemistry, Biology, Food Science, or related field Experience: Minimum 5 years on increasing responsibility in a Quality, Operations or Technical position. Business Acumen for customer segment, knowledge and experience of business practices for the customer base, understanding of customer go-to-market strategies and impact on quality program and practices. Quality Assurance and Food Safety Systems expertise Understanding of McCormick's internal supply chain and operations to interface as needed to meet customer requirements. Interpersonal Skills - leadership, interactions, communication, influence: Ability to communicate effectively with plant employees and across McCormick functions. Ability to negotiate with customers to satisfy the customer needs without unnecessary overextension of McCormick resources. Presentation skills required.Daily interface with McCormick Operations teams and dedicated Technical teams, business unit, and account managers and global partners. Routine interaction with Customer and Vendors quality staff, manufacturing locations, and at times product development and purchasing teams. Routine interaction with McCormick Supply Planning and Customer Service. Other Skills and HPO Competencies: Leadership - Have demonstrated strengths in the following areas: problem solving, data analysis, negotiation skills, sense of urgency, customer service, ability to manage multiple priorities, professionalism, teamwork, communication skills (verbal and written), general leadership, and a strong work ethic. Technical - Statistical Process Control, Total Quality Management Professional - Ability to interact, negotiate, and communicate effectively with customers in a professional environment. McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future. Base Salary: $86,390 to $151,220 Base salary compensation will be determined based on factors such as geographic location, skills, education, experience for this role, and/or internal equity of our current employees as part of any final offer. This position is also eligible to participate in McCormick’s Incentive Bonus (MIB) Plan. In addition to a competitive compensation package, permanent employees of McCormick are eligible for our extensive Total Rewards programs that include: - Comprehensive health plans covering medical, vision, dental, life and disability benefits - Family-friendly benefits such as paid parental leave, fertility benefits, Employee Assistance Program, and caregiver support - Retirement and investment programs including 401(k) and profit-sharing plans

• Lead and develop a high-performing Customer Success Management team • Drive a high-performance culture through coaching and feedback • Act as primary escalation point for customer portfolios • Collaborate cross-functionally to align on customer needs • Champion customer satisfaction and retention

Role Description As a Senior Manager of Customer Solution, you will: - Solution Design & Technical Support - Directly engage with customers to deliver the most professional technical output. - Customer requirement translation: Communicate in depth with customers to accurately analyze their specific technical requirements across different application scenarios (e.g., residential, commercial & industrial (C&I), utility-scale ground power plants, microgrids, etc.). - Solution development & consulting: Design integrated system solutions covering PV modules, inverters, battery management systems (BMS), energy management systems (EMS), etc. Assist customers in performing revenue forecasting and economic analysis. - Bidding support: Lead or assist in drafting bilingual (Chinese-English) technical bid documents, feasibility study reports, and other technical documents; participate in bid submissions, technical clarifications, and contract negotiations. - Key project implementation guarantee: Ensure smooth progress through full-cycle coordination from early-stage opportunity assessment and site surveys to mid-stage solution finalization and technical agreement signing, and later-stage delivery support. - Target Market Insight & Product Strategy Development - Market research: Continuously track and analyze policies on PV and energy storage, power market trading rules, and industry trends in overseas target markets. - Competitive analysis: Conduct in-depth research and analysis of competitors’ strategies, products, and pricing to provide a basis for the company to develop differentiated competitive strategies. - Product planning: Provide feedback on collected customer needs and market dynamics to the product line, and participate in formulating product roadmaps to ensure solutions align with real market needs. - Product improvement: Organize regional and headquarters product line teams to clarify requirements and discuss corresponding technical solutions for unmet customer/market needs. - New product launch: Provide technical support for new product launches to ensure smooth initial deployment, including system solution design, organizing customer training, guiding equipment installation and commissioning, and collecting field information and customer feedback. - Business Development & Marketing Support - Sales synergy & channel expansion: Collaborate with the regional sales team to explore markets, responsible for technical customer communication and relationship maintenance. - Brand building: Represent the company at overseas energy exhibitions, forums, etc., to promote products and solutions, enhancing the company’s international brand influence. - Dotted-line Functional Team Management - Manage local pre-sales technical support engineers under a dotted-line structure; participate in formulating performance contracts and assessing performance indicators. - Organize regional pre-sales technical requirements meetings to collect requirements, discuss solutions, apply for CRs, and track requirement implementation. - Cross-departmental Collaboration & Team Knowledge Empowerment - Knowledge transfer: Organize local pre-sales engineers to provide regular product and technical training to internal sales teams and external channel partners. - Internal collaboration: Serve as a key communication bridge between technology, marketing, R&D, service, and other departments to ensure information synchronization and smooth resource allocation. Qualifications - Must be proficient in the architectural design of PV and energy storage systems. - Deep understanding of core components such as batteries, PCS, BMS, EMS, etc. - Skilled in using design and simulation software such as AutoCAD, PVsyst, etc. - Strong communication and coordination skills, team spirit, and a service-oriented mindset. - Good documentation editing skills and presentation ability required for training and speeches. - Excellent execution ability, stress tolerance, and capability to handle complex matters. - Ability to adapt to overseas business trips (mainly in Europe) of varying durations several times per year. Requirements - Education: A bachelor's degree or above in a science or engineering field such as electrical engineering, power electronics, automation, new energy, etc. - Language: Fully proficient in Chinese; English must be usable as a working language, with fluency in technical communication and business negotiations; proficiency in a local language is a plus. - Experience: More than 6 years of experience in solution design, system integration, or pre-sales technical roles in the PV and energy storage industry. - Other: Proficient in using common software: PV system simulation tools such as PVsyst, PVsol, Helioscope, etc., AutoCAD for electrical layout, and Excel for modeling. Knowledge - Familiar with the hardware and software working principles of inverters and PCS. - Familiar with the architecture, wiring principles, and system design principles of PV systems. - Familiar with battery, BMS, EMS, as well as fire protection and thermal management technologies for energy storage systems. - Familiar with system integration technologies such as PV-storage-diesel hybrid systems, micro-grid control strategies, and off-grid and on-grid switching logic. - Familiar with grid connection policies, subsidy mechanisms, grid codes, and certification requirements in the European market. - Understand the business models of typical energy storage system application scenarios and local power market trading rules. Benefits - Opportunity to be part of a spirited and diverse team of passionate experts. - Assistance in personal and professional development within an international environment. - Opportunity to be part of an ambitious, energetic, and rapidly growing Solplanet team with flat hierarchies and strong opportunities for career growth.

• Serve as the primary relationship owner for assigned partners, including affinity groups, veterinary platforms, shelter/rescue organizations, and pet ‑ focused brands. • Act as a trusted, consultative post ‑ sale partner, supporting operational execution, marketing alignment, program performance, and long ‑ term success. • Own and execute partner ‑ level go ‑ to ‑ market (GTM) plans in close partnership with Partner Marketing, coordinating on agreed ‑ upon marketing priorities, campaigns, and timing to support partner launches, engagement, and ongoing growth. • Lead onboarding, implementation, and launch activities for new partners, including kickoff sessions, timelines, training, integrations, and communication alignment. • Build and maintain strong relationships with partner executives, program owners, practice leaders, shelter leadership, and distribution stakeholders. • Coordinate ongoing partner engagement including performance reviews, reporting, training, marketing initiatives, and program updates. • Analyze performance trends and identify opportunities to improve enrollment, education, distribution, and overall partner experience. • Partner cross ‑ functionally with Marketing, Operations, Product, Compliance, Finance, Sales, and IT to support partner needs and resolve issues or escalations. • Support renewal readiness by preparing insights, recommendations, and performance summaries to drive retention.