• Reduce outstanding accounts receivable by managing claims inventory • Speak to patients and insurance companies in a professional manner regarding their outstanding balances • Gather information from patients, clients/family members, client clinical areas, government agencies, employers, third party payors and/or medical payment programs, etc. both in-person and by telephone to register patients, gather or update information, obtain referrals and pre-authorizations, complete appropriate forms, conduct evaluations, determine benefits and eligibility (insurance, public programs, etc.), determine financial responsibility and/or to identify sources of payment for services • Request, input, verify, and modify patient’s demographic, primary care provider, and payor information • Provide excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc. • Answer questions by phone and provide quotes for services; identify financial resources, etc. in accordance with the client policies and procedures • Utilize various databases and specialized computer software for revenue cycle activities including eligibility verifications, pre-authorizations, medical necessity, review/updating of patient accounts, etc. • Explain charges, answer questions, and communicate a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agencies • Work with Claims and Collections in order to assist patients and their families with billing and payment activities

• Marketing Transformation for Global Insurance and Financial Services Clients. • Act as a trusted advisor to clients • Analyze collected data and provide recommendations • Contribute to practice development

Role Description Identify issues and work with customers, attorneys, and lenders in an advisory capacity to resolve issues impacting title insurability prior to closing. Communicate with clients and third parties to obtain documentation to clear title-related issues such as: - Missing information - Incomplete, inaccurate, or contradictory information contained in the title commitment The Title Officer may specialize in commercial, industrial, or residential titles or be proficient in all three. In some locations/regions, the Title Officer is a full-service role and may perform search, title examination, and other duties as part of the review and clearing of title. This role may be part of a centralized title group, work independently, or be in an escrow branch office. What You'll Do: - Examine all classes of title searches including difficult title orders such as insurance of commercial leaseholds, trust indentures, contracts, operating agreements, and other highly involved property interests. - Act in an advisory capacity; decisions regularly involve resolving unique and complex situations. - Reconcile title problems and accept responsibility for loss claim investigation. - May be team leader for a unit consisting of examiners, searchers, or other title staff; may provide input to staff selection and performance feedback. - Analyze records, such as mortgages, liens, judgments, easements, vital statistics, plat and map books, and property surveys to determine ownership and legal restrictions and to verify legal description of property and completeness of records. - Analyze the effect of probate, foreclosures, building court cases, and bankruptcy proceedings on title insurance. - Review and approve a variety of documentation including deeds, operating agreements, trusts, wills, affidavits of heirships, corporate resolutions, partnership agreements, and state filed Articles of Incorporation and Articles of Organization. - Select appropriate write-ups for commitments and policies for both standard and extended coverage. - Form and maintain business partnerships with clientele; may participate in business development activities to maintain existing clients and acquire new clients and attend customer visits with sales personnel and/or provide formal training/classes. - Use technical bulletins and other resources to evaluate and resolve problems. - May price commitments, endorsements, policies, and guarantees using predetermined schedule of fees and charges. - In some regions/locations, consult with attorneys to review search packages and on matters that require escalation. - May provide underwriting interpretation within established guidelines. Qualifications - Through experience, has encountered a wide range of issues and situations and has demonstrated mastery of skills. - Familiar with all aspects of title work. - Flexible with the ability to multi-task and work in a fast-paced environment to handle all aspects of title support. - Strong verbal and written communication skills. - Strong customer service orientation. - Strong analytical and problem-solving skills. - Strong detail orientation. - Able to meet deadlines under pressure. - High School diploma or equivalent. - 5-7 years directly related experience. Requirements - Pay Range: $67,200.00 - $89,600.00 Annually. - This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location. Benefits - Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave. - Employee stock purchase plan.

Role Description The Insurance Authorization Specialist plays a critical role in supporting patients, providers, and pharmacy clinicians by ensuring accurate insurance verification, authorization, and reimbursement for infusion and enteral services. This role partners closely with internal teams and external payers to streamline the referral and authorization process and minimize patient financial impact. - Verify insurance coverage and obtain patient demographic and payer information to ensure accurate billing and claims processing. - Secure prior authorizations for pharmacy services and follow up with referral sources, providers, patients, and payers as needed. - Apply payer guidelines and coverage criteria to support approval of infusion and enteral therapies. - Collaborate with clinical teams and referral sources to gather required documentation and physician orders. - Identify potential patient out-of-pocket costs and partner with payers to determine payment solutions. - Register patients and maintain accurate, up-to-date insurance and demographic records. - Review therapy orders and generate required documentation, including Assignment of Benefits and Advanced Beneficiary Notices (ABNs). - Educate patients, staff, and providers on insurance requirements, authorization processes, and coverage guidelines. - Partner with case management and revenue cycle teams to ensure timely and accurate reimbursement. - Maintain current knowledge of Medicare, Medicaid, and commercial payer requirements, including pre-authorization rules. Qualifications - High School Diploma or GED. - 5+ years of experience in home infusion, healthcare billing, accounts receivable, or insurance authorization. - Strong knowledge of third-party payer requirements, including authorizations, referrals, and pre-certification processes. - Understanding of medical terminology and healthcare workflows. Requirements - Strong analytical, organizational, and prioritization skills. - High attention to detail with ability to manage multiple tasks simultaneously. - Ability to work independently with minimal supervision. - Excellent communication and interpersonal skills; able to navigate sensitive financial discussions with patients. - Strong computer skills, including Microsoft Office and electronic medical record (EMR) systems. Benefits - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.