Role Description The Call Center Specialist plays a key role in delivering high-quality customer service within a fully remote, high-volume call center environment. This individual is responsible for handling incoming patient calls with professionalism, empathy, and accuracy. Success in this role requires the ability to remain calm under pressure, manage competing priorities, and provide clear, compassionate support to patients navigating billing-related questions. - Answer a high volume of incoming patient calls in a remote call center environment, providing prompt, courteous, and accurate assistance. - Listen actively and demonstrate empathy while addressing patient questions, concerns, and billing inquiries. - Evaluate caller needs and determine the correct resolution path while following client-specific rules, workflows, and service expectations. - Handle all incoming calls by gathering information, resolving issues when possible, and completing any necessary follow-up actions, which may include sending emails, obtaining additional details, and returning calls to provide a full resolution. - Research issues by reviewing account details, contacting third parties, or gathering additional documentation as needed. - Complete follow-up actions such as placing outbound calls, sending emails, or faxing requested information to support full resolution. - Maintain detailed, accurate documentation of all calls and actions taken in the patient account system. - Protect confidentiality by strictly adhering to HIPAA regulations and Digitech’s compliance standards at all times. - Meet or exceed established daily quotas. - Manage workload efficiently while remaining flexible and adaptable in a fast-paced, high-volume environment. - Contribute to a positive team culture by communicating effectively, asking questions when needed, and seeking continuous improvement. - Additional job duties as assigned. Qualifications - High School Diploma or Equivalent required. - Bilingual (English/Spanish) preferred. - Proficient computer skills, including working knowledge of MS Outlook, Word, and Excel. - Familiarity with insurance billing is a plus; comprehensive training is provided. - Ability to type a minimum of 40 WPM with accuracy. - Maintains composure under pressure and remains calm in high-volume or challenging situations. - Able to manage a high workload efficiently while meeting tight deadlines. - Demonstrated ability to handle sensitive conversations professionally and uphold a positive company image during all phone interactions. - Strong problem-solving skills, including the ability to identify issues, ask the right questions, and determine appropriate resolutions. - Clear, professional communication skills with the ability to explain information and solutions courteously. - Exceptional attention to detail and accuracy in documentation and call handling. - Skilled at multitasking, organizing, and prioritizing work to ensure timely completion of all responsibilities. - Reliable, punctual, and dependable with a strong commitment to team success. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Requirements - Ability to sit, stand, walk, and use hands for routine office tasks. - Ability to reach, talk, hear, and see clearly to read and interpret information. - Regular use of a computer, phone, and standard office equipment. - Ability to occasionally lift or move up to 10 pounds. - May be required to travel for business purposes. - Ability to secure confidential information. - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.

• Provides positive and professional inbound customer service • Engages with prospective customers through various channels (live chat, phone, email, SMS) • Takes ownership of customer concerns and resolves customer issues at first point of contact • Completes a broad range of financial transactions (e.g., transfers between accounts, debit card disputes) • Participates in performance and development activities, including cross-training within own team

• Work is typically performed in a clinical environment. • The pharmacy technician works as an entry-level position focused on medication delivery and inventory management. • Provide patient/provider/customer care. • Use the pharmacy computer system to facilitate patient care. • Participate in patient/provider/customer care activities that do not require the expertise of a pharmacist. • Prepare and label medications appropriately for distribution. • Retrieve, review, and perform inventory management for medications and supplies in the pharmacy. • Maintain pharmacy records. • Perform housekeeping duties in the pharmacy in compliance with hospital and accreditation policies. • Participate in the onboarding and training of new pharmacy personnel.

Role Description This role requires the candidate to work in Indonesia (Remote/Work From Home). The International Contact Center Officer is a critical bilingual role (Mandarin & English) designed to bridge the communication gap for the North American market. Operating in a full Work From Home (WFH) capacity, with employee-provided equipment (adequate PC or Laptop & high-speed internet), you will serve as the primary point of contact for both English and Mandarin-speaking international customers, handling complex inquiries across multiple channels including voice, email, and chat. This role is not merely about answering calls; it is about providing sophisticated problem-solving and cultural navigation for a diverse clientele while maintaining the high discipline required for midnight-shift operations and independent remote work. You will be responsible for representing global brands with a "service soul," ensuring that every interaction meets international quality standards. Key Responsibilities - Omnichannel Customer Engagement: Professionally manage inbound and outbound interactions via calls, emails, and live chat, ensuring a seamless experience for North American clients. - Bilingual Resolution: Provide accurate information and resolve customer inquiries in fluent Mandarin and English, maintaining a high standard of professional etiquette. - System Documentation: Meticulously record and update customer interactions within the CRM system to ensure continuity of service and data integrity. - Issue Escalation: Identify complex or high-priority issues and coordinate with internal specialized teams to ensure timely resolution and follow-up. - Quality Compliance: Adhere to global service quality standards and meet Key Performance Indicators (KPIs) related to customer satisfaction and response time. - Remote Discipline: Maintain high availability and performance standards while working independently in a home-based environment during US daylight hours. Qualifications - Bachelor’s Degree in any field. - Willingness and readiness to work permanent night shifts aligned with US daylight hours. - 1–2 years of experience in contact center, customer service, or any role demonstrating strong customer service skills and passion. - Exceptional verbal and written fluency in Mandarin and English, with experience in cross-cultural communication or professional interpretation highly welcomed. - Tech-savvy, adaptable, and able to navigate multiple software platforms while quickly learning new digital tools. - Strong self-starter with effective time management for remote work, maintaining professionalism under high-pressure situations or complex customer disputes. - Genuine passion for customer service with empathy, patience, and solution-oriented approach. - Equipped with adequate PC/laptop and stable high-speed internet suitable for VoIP and high-volume data handling.