• Work is typically performed in a clinical environment. • The pharmacy technician works as an entry-level position focused on medication delivery and inventory management. • Provide patient/provider/customer care. • Use the pharmacy computer system to facilitate patient care. • Participate in patient/provider/customer care activities that do not require the expertise of a pharmacist. • Prepare and label medications appropriately for distribution. • Retrieve, review, and perform inventory management for medications and supplies in the pharmacy. • Maintain pharmacy records. • Perform housekeeping duties in the pharmacy in compliance with hospital and accreditation policies. • Participate in the onboarding and training of new pharmacy personnel.

Role Description This role requires the candidate to work in Indonesia (Remote/Work From Home). The International Contact Center Officer is a critical bilingual role (Mandarin & English) designed to bridge the communication gap for the North American market. Operating in a full Work From Home (WFH) capacity, with employee-provided equipment (adequate PC or Laptop & high-speed internet), you will serve as the primary point of contact for both English and Mandarin-speaking international customers, handling complex inquiries across multiple channels including voice, email, and chat. This role is not merely about answering calls; it is about providing sophisticated problem-solving and cultural navigation for a diverse clientele while maintaining the high discipline required for midnight-shift operations and independent remote work. You will be responsible for representing global brands with a "service soul," ensuring that every interaction meets international quality standards. Key Responsibilities - Omnichannel Customer Engagement: Professionally manage inbound and outbound interactions via calls, emails, and live chat, ensuring a seamless experience for North American clients. - Bilingual Resolution: Provide accurate information and resolve customer inquiries in fluent Mandarin and English, maintaining a high standard of professional etiquette. - System Documentation: Meticulously record and update customer interactions within the CRM system to ensure continuity of service and data integrity. - Issue Escalation: Identify complex or high-priority issues and coordinate with internal specialized teams to ensure timely resolution and follow-up. - Quality Compliance: Adhere to global service quality standards and meet Key Performance Indicators (KPIs) related to customer satisfaction and response time. - Remote Discipline: Maintain high availability and performance standards while working independently in a home-based environment during US daylight hours. Qualifications - Bachelor’s Degree in any field. - Willingness and readiness to work permanent night shifts aligned with US daylight hours. - 1–2 years of experience in contact center, customer service, or any role demonstrating strong customer service skills and passion. - Exceptional verbal and written fluency in Mandarin and English, with experience in cross-cultural communication or professional interpretation highly welcomed. - Tech-savvy, adaptable, and able to navigate multiple software platforms while quickly learning new digital tools. - Strong self-starter with effective time management for remote work, maintaining professionalism under high-pressure situations or complex customer disputes. - Genuine passion for customer service with empathy, patience, and solution-oriented approach. - Equipped with adequate PC/laptop and stable high-speed internet suitable for VoIP and high-volume data handling.

• Lead complex conversations with customers to understand their complete financial situation • Deploy tailored debt repayment offers • Educate customers on their financial situation • Make sound credit decisions for BMO and select appropriate treatment plans • Handle objections and adapt beyond call scripts when needed • Deliver exceptional customer service that builds trust • Develop rapport and maintain long-term relationships • Address complex escalated customer requests • Execute established loss mitigation processes for high risk accounts • Review accounts and analyze data to determine probability of collection

• Providing an exceptional customer service experience each day in a phone-based environment • Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions • Placing outbound calls to patients to create, maintain or update their medication profiles • Effectively assist with patient questions over the phone • Working through current case queues to problem solve for patient care issues • Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf • Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks • Collect on patient balances when patient has an amount due • Maintaining patient records with strong attention to detail and confidentiality • Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers • Accurate retrieval of all prescription information and verifying through doctor calls • Entering a high volume of data; processing prescription information with speed and accuracy • Placing welcome calls to newly onboarded patients and establish a trusted point of contact • Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare • Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base • Embodying AnewHealth’s Core Values in all communications and interactions