Title: Branch Services Support Specialist Location: Fargo, ND, US, 58104 Department: Supply Chain Services Job Description: Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you&rsquo;re empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Maple Grove, MN or fully remote or located near a major metro location or any Border States branch. Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active. Job Summary The Branch Services Support Specialist owns and continuously improves the Branch Self Service (BSS) SharePoint site and related service resources used by Border States branches. This role partners with cross-functional stakeholders to publish clear, accurate, and current content; gather feedback and data to identify needs; and lead initiatives that improve adoption, usability, and business outcomes. Responsibilities Essential Functions - Maintains and administers the Branch Self Service (BSS) SharePoint site, including structure, navigation, permissions (as applicable), and overall content governance. - Refreshes and publishes updated site content on a regular cadence to ensure resources are accurate, relevant, and easy for branches to find and use. - Continuously identifies opportunities to expand the BSS site (new pages, tools, templates, FAQs, and training resources) based on branch needs and service strategy. - Develops and maintains an intake process to capture ideas and requests; evaluates, prioritizes, and converts ideas into clear deliverables. - Leads branch service-related projects from discovery through launch, including scope, timeline, stakeholder alignment, content development, testing, and change management. - Interviews stakeholders and analyze qualitative and quantitative data (usage metrics, feedback, search terms, adoption trends) to improve site design, content, and usability. - Drives progress toward go-live milestones, ensuring next pages and enhancements are ready, reviewed, and approved for release. - Partners closely with project team members and stakeholders to keep work on track, remove blockers, communicate status, and ensure timely completion of deliverables. - Updates SharePoint sites and linked resources as new tools, training, and materials are created; ensures version control and content accuracy. - Supports the development and rollout of standardized branch processes for asset management, including staging and storage workflows, to improve consistency, accuracy, and adoption across locations. Non-Essential Functions - Supports content creation and communications related to material management services (e.g., VMI, vending, assets) as needed. - Assists with training, office hours, or branch enablement sessions to increase adoption of self-service tools. - Performs other duties as assigned by supervisor or designate. Qualifications - Bachelor&rsquo;s degree in business, communications, supply chain, information systems, or related field; or equivalent combination of education and experience. - 3+ years of experience in operations support, project coordination/management, knowledge management, communications, or similar role preferred. - Demonstrated experience building or maintaining SharePoint sites and publishing clear, organized content preferred. - Strong writing, editing, and information-organization skills. - Ability to gather requirements, translate needs into solutions, and manage multiple priorities and deadlines. - Proficiency with Microsoft 365 tools (SharePoint, Teams, Outlook, PowerPoint, Excel). Skills and Abilities - Customer-focused mindset with a passion for making tools easier for branches to use. - Project leadership and stakeholder management. - Analytical thinking and data-driven decision making. - Continuous improvement orientation (process, content, and user experience). - Clear communication, collaboration, and follow-through. - Attention to detail and strong quality control. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0 &ndash; 33% Frequently 34 &ndash; 66% Continuously: 67 &ndash; 100% - Lift from Waist: - < than 10 lbs. - Not at all - 10 to 25 lbs. - Not at all - 26 to 50 lbs. - Not at all - 51 to 75 lbs. - Not at all - 75 to 100 lbs. - Not at all - 100+ lbs. - Not at all - Lift from Floor: - < than 10 lbs. - Occasionally - 10 to 25 lbs. - Occasionally - 26 to 50 lbs. - Not at all - 51 to 75 lbs. - Not at all - 75 to 100 lbs. - Not at all - 100+ lbs. - Not at all - Carried for Distance: - < than 10 lbs. - Not at all - 10 to 25 lbs. - Not at all - 26 to 50 lbs. - Not at all - 51 to 75 lbs. - Not at all - 75 to 100 lbs. - Not at all - 100+ lbs. - Not at all Physical Activity Frequency at which you would do the following in a typical day: - Sitting (a continuous period of being seated) - Continuously - Standing (for sustained periods of time) - Frequently - Walking (moving about on foot to accomplish tasks) - Frequently - Bending/stooping (downward and forward) - Occasionally - Crawling (moving about on hands and knees or hands and feet) - Occasionally - Climbing/Walking Stairs (ascending or descending) - Frequently - Reaching (extending arms in any direction) - Frequently - Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally - Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally - Balancing (maintaining body equilibrium to prevent falling) - Occasionally - Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously - Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally - Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally - Grasping (Applying pressure to an object with the fingers and palm) - Continuously - Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously - Talking (expressing or exchanging ideas by means of the spoken word) - Continuously - Driving (the control and operation of a motor vehicle) - Occasionally - Desk work (work usually performed at a desk) - Continuously - Use of a computer - Continuously - Use of a telephone - Continuously - Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously - Exposure (to adverse weather & temperature conditions) - Occasionally - Travel (travel needed to perform job duties) - Occasionally Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer&rsquo;s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Salary range $64,195.00 - 86,292.00 based on experience. Our History Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers&rsquo; needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others. Values As a Border States employee-owner, you&rsquo;re responsible for living our mission, service philosophy and service standards. Our Purpose We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver. Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do. Service Standards Border States employee-owners are competent, accurate, responsive, and engaged . Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for? Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All It&rsquo;s not just the law. It&rsquo;s something we&rsquo;ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings: - Criminal background check (required for all positions) - Motor Vehicle Record (MVR) check (required for positions involving driving) - Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.

• The C&I Billing Coordinator is responsible for managing the setup and billing process for new commercial and industrial (C&I) customers • Ensure smooth coordination of commercial installations, accurate ordering of equipment, and timely processing of project-related billing, including progress payments and cash collection • Set up new commercial customers in the system, ensuring all required information is accurately captured • Work closely with sales, operations, and finance teams to facilitate a smooth onboarding process for commercial accounts • Schedule and coordinate installations and Service for new commercial projects, ensuring alignment with internal teams and external vendors • Communicate installation timelines and requirements with customers and field service teams • Monitor installation progress and address any issues or delays as they arise • Relay Job Package and equipment details to be ordered by branch for commercial projects based on project specifications and requirements • Track equipment shipments, confirm deliveries, and coordinate with service teams to ensure availability for installations • Set up Progressive Payments individual projects • Generate and process invoices for commercial projects, ensuring accuracy and compliance with contractual agreements • Manage progress billing for large-scale commercial installations, tracking payment milestones and issuing invoices accordingly • Coordinate with customers and internal teams to resolve billing discrepancies and ensure timely payments • Maintain accurate records of all billing transactions and customer accounts.

• Analysis and assessment of damage and defects on used vehicles • Collaboration with automotive workshops • Communication between customers, internal departments, and external service providers • Technical consultation and support within the team • Development and improvement of processes and solutions • Ensuring a positive purchasing experience for customers

Role Description The Customer Experience Representative plays a vital role in delivering a seamless and supportive client journey from initial contact through service completion. In this position, you will serve as a key point of contact for clients, ensuring their needs are understood, addressed, and managed with care and professionalism. You will coordinate service requests, maintain organized records, and communicate updates clearly to ensure every interaction reflects a high standard of service. This role requires someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in creating positive experiences. Attention to detail and the ability to manage multiple tasks efficiently are essential to success in this position. - Assist clients with organizing service requests and scheduling arrangements - Maintain accurate and up-to-date documentation of all client communications - Respond to inquiries in a timely, professional, and helpful manner - Coordinate confirmations and ensure all necessary service details are completed - Monitor ongoing requests to ensure smooth execution and client satisfaction - Contribute to a positive, professional, and solution-oriented customer experience Qualifications - Previous customer service or administrative experience preferred - Strong verbal and written communication skills - Excellent interpersonal skills with a client-focused mindset - Highly organized with strong attention to detail - Comfortable using online systems, CRM tools, and communication platforms Requirements - Ability to manage multiple client interactions efficiently without compromising quality - Strong time management and organizational skills - Reliable internet access and basic computer proficiency - Self-motivated with the ability to work independently and meet deadlines