• Analysis and assessment of damage and defects on used vehicles • Collaboration with automotive workshops • Communication between customers, internal departments, and external service providers • Technical consultation and support within the team • Development and improvement of processes and solutions • Ensuring a positive purchasing experience for customers

Role Description The Customer Experience Representative plays a vital role in delivering a seamless and supportive client journey from initial contact through service completion. In this position, you will serve as a key point of contact for clients, ensuring their needs are understood, addressed, and managed with care and professionalism. You will coordinate service requests, maintain organized records, and communicate updates clearly to ensure every interaction reflects a high standard of service. This role requires someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in creating positive experiences. Attention to detail and the ability to manage multiple tasks efficiently are essential to success in this position. - Assist clients with organizing service requests and scheduling arrangements - Maintain accurate and up-to-date documentation of all client communications - Respond to inquiries in a timely, professional, and helpful manner - Coordinate confirmations and ensure all necessary service details are completed - Monitor ongoing requests to ensure smooth execution and client satisfaction - Contribute to a positive, professional, and solution-oriented customer experience Qualifications - Previous customer service or administrative experience preferred - Strong verbal and written communication skills - Excellent interpersonal skills with a client-focused mindset - Highly organized with strong attention to detail - Comfortable using online systems, CRM tools, and communication platforms Requirements - Ability to manage multiple client interactions efficiently without compromising quality - Strong time management and organizational skills - Reliable internet access and basic computer proficiency - Self-motivated with the ability to work independently and meet deadlines

Role Description We’re an Australian online medical clinic looking for a reliable and proactive Customer Support Associate based in the Philippines to join our team remotely. This is a full-time, long-term, permanent position with consistent hours, a supportive environment, and real benefits. You’ll be the friendly first point of contact for our patients before and after their appointments — mostly via live chat and email — alongside a range of supporting administrative tasks. Most of your day will be spent on written communication, so excellent English writing skills are essential. This is not a call centre role, but you should be confident handling an occasional phone call when needed. Responsibilities - Respond to patients via live chat and email with professionalism and warmth - Assist with appointment bookings and general inquiries - Complete support-related administrative tasks - Make occasional outbound phone calls when required Qualifications - Exceptional written English — clear grammar, natural tone, and strong attention to detail - Experience in chat or email-based customer support - A friendly, customer-first approach to communication - Confident verbal communication for occasional phone calls - Proactive, organised, and comfortable working independently - Previous experience in healthcare or appointment-based services is a bonus Schedule - Monday to Friday (Saturday and Sunday off) - 10:00am – 7:00pm AEST/AEDT (8:00am – 5:00pm Philippines time) - Each shift includes 30 minutes of paid break plus a 1-hour unpaid break - Full-time availability required. As a growing company, shift patterns may evolve over time — flexibility is appreciated. Benefits - PHP 37,000 per month, paid via our Employer of Record (EOR) - Permanent, full-time employment — not contractor or freelance work - Top-tier private health insurance - Paid annual leave and paid public holidays - All work equipment provided (laptop, headset, peripherals) - 100% remote, work-from-home role - A stable, long-term role with consistent hours - A respectful, fast-paced team that values your contribution - Genuine opportunities to grow with us over time How to Apply If you’re a detail-oriented support professional with excellent written English and a heart for helping people, we’d love to hear from you. Please submit your application with a short note telling us why this role appeals to you.

• Responsible for receiving and processing customer orders by telephone • Ensure all customer requests are handled in a prompt, efficient, courteous, and professional manner • Process all customer orders in accordance with the established company standards and procedures • Make a concerted effort to listen to the customer’s needs and provide them with a positive experience • Cross trained in the other positions within the department • Handle an average of 110 customer interactions per eight (8) hour shift after 4 months in the position • Provide prompt, accurate and courteous responses to customers • Solve routine and complex problems • Document activity to the DDF system • Consistently check appropriate DDF screen for report results to call back to customer • Display the ability to enter orders manually via fax process • Display the ability to operate the phone system effectively • Adhere to work schedule • Other duties as assigned