Role Description We’re an Australian online medical clinic looking for a reliable and proactive Customer Support Associate based in the Philippines to join our team remotely. This is a full-time, long-term, permanent position with consistent hours, a supportive environment, and real benefits. You’ll be the friendly first point of contact for our patients before and after their appointments — mostly via live chat and email — alongside a range of supporting administrative tasks. Most of your day will be spent on written communication, so excellent English writing skills are essential. This is not a call centre role, but you should be confident handling an occasional phone call when needed. Responsibilities - Respond to patients via live chat and email with professionalism and warmth - Assist with appointment bookings and general inquiries - Complete support-related administrative tasks - Make occasional outbound phone calls when required Qualifications - Exceptional written English — clear grammar, natural tone, and strong attention to detail - Experience in chat or email-based customer support - A friendly, customer-first approach to communication - Confident verbal communication for occasional phone calls - Proactive, organised, and comfortable working independently - Previous experience in healthcare or appointment-based services is a bonus Schedule - Monday to Friday (Saturday and Sunday off) - 10:00am – 7:00pm AEST/AEDT (8:00am – 5:00pm Philippines time) - Each shift includes 30 minutes of paid break plus a 1-hour unpaid break - Full-time availability required. As a growing company, shift patterns may evolve over time — flexibility is appreciated. Benefits - PHP 37,000 per month, paid via our Employer of Record (EOR) - Permanent, full-time employment — not contractor or freelance work - Top-tier private health insurance - Paid annual leave and paid public holidays - All work equipment provided (laptop, headset, peripherals) - 100% remote, work-from-home role - A stable, long-term role with consistent hours - A respectful, fast-paced team that values your contribution - Genuine opportunities to grow with us over time How to Apply If you’re a detail-oriented support professional with excellent written English and a heart for helping people, we’d love to hear from you. Please submit your application with a short note telling us why this role appeals to you.

• Responsible for receiving and processing customer orders by telephone • Ensure all customer requests are handled in a prompt, efficient, courteous, and professional manner • Process all customer orders in accordance with the established company standards and procedures • Make a concerted effort to listen to the customer’s needs and provide them with a positive experience • Cross trained in the other positions within the department • Handle an average of 110 customer interactions per eight (8) hour shift after 4 months in the position • Provide prompt, accurate and courteous responses to customers • Solve routine and complex problems • Document activity to the DDF system • Consistently check appropriate DDF screen for report results to call back to customer • Display the ability to enter orders manually via fax process • Display the ability to operate the phone system effectively • Adhere to work schedule • Other duties as assigned

• The Director, Product Management - Global Customer Experience will lead the global digital customer experience across desktop web, mobile web, and native apps. • This role will oversee product strategy, roadmap execution, experimentation, and cross-functional delivery for key commerce experiences including Product Detail Pages (PDPs). • Define and drive the global product vision, strategy, and roadmap for customer experience initiatives across desktop, mobile web, and native apps. • Collaborate with Engineering, Design, Analytics, Data Science, Marketing, SEO, Merchandising, and Operations teams.

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements • Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms • Receive and respond to inquiries related to insurance matters • Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions • Evaluate and interpret policy information within prescribed authority limits • Document customer interactions and outcomes thoroughly in system • Help maintain department knowledge resources to keep them current