• The Senior Consultant will focus on leading client projects. • Support sales activities when an opportunity is identified by our leadership and sales organizations, or a lead comes directly from the market. • Serve as the day-to-day project manager on client engagements. • Responsibilities include project management, document preparation, data analysis, meeting facilitation, and client/service provider communication. • Help build herronpalmer’s brand as the leading independent global HR advisor. • Involved in all aspects of the business, including setting strategy for the business, building intellectual property, and developing service provider relationships. • Consult on assessments, business cases, HR process optimization, and transition engagements for HR technology, outsourcing and shared services operating models. • Recruit and develop herronpalmer resources through training and leading projects. • Support new business opportunities and communicate with the Managing Director and Leadership Team on the status of existing projects and budgets.

• Work closely with the operations team and provide counsel and guidance regarding policies, procedures and state and federal regulatory compliance requirements • Keep management and operations apprised of internal and external HR developments that may impact overall effectiveness • Facilitate new hire orientation and ensure a positive onboarding experience • Assist supervisors with performance management, including delivering disciplinary action for hourly employees • Maintain personnel files and training materials, ensuring documents and manuals are kept current, accurate, confidential and in compliance with company policies and government regulations • Ability to travel up to 50% of the time

• Advise clients on HR best practices, organizational planning, and employee management. • Introduce clients to practical legal resources that help protect business operations, contracts, and compliance. • Build strong client relationships as a trusted advisor, identifying opportunities to support their business goals. • Collaborate with marketing initiatives to create educational content that highlights the benefits of proactive HR and business protection. • Assess client needs and recommend tailored solutions to optimize operations and reduce risk.

• Provides expert direction, management, and assistance in analysis and resolution of complex and/or routine issues and requests related to learning management system administration. • Responsible for supporting the design, development, implementation, delivery, and maintenance of resources used for instructional functions. • Operates with a high degree of independence, autonomy, and use of good judgement, strong technical, problem solving, and analytical skills. • Develops sustainable, efficient, and effective processes to support customers within the parameters of the department service level agreements. • Markets department services and provides world class customer service. • Works closely with and/or supports System Office/RHM business leaders, HR partners, managers, colleagues, and the vendor. • Knows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in leadership, behaviors, practices, and decisions. • Manages specialized Human Resource service delivery for the HR Service Center. • Serves as subject matter expert on Learning Management systems and other HR systems and tools and identifies when information appears out of alignment or incorrect. • Maintains the Learning Management system administration including password resets, new user access issues, updating uncategorized job codes, running student import report results, and correcting as appropriate. • Conducts ongoing auditing of the learning management system to ensure that user and course records are clean, imperative for driving down system costs. • Liaising with external contacts to troubleshoot and solve system issues. • Continuously improving the design of the LMS and learning solutions, identifying the most efficient ways of working. • Assists in developing standardized work processes, tools and methodologies that improve quality and efficiency of the system and department. • Deploys quick-thinking and adaptive problem-solving techniques to develop innovative solutions. • Acts as team trainer for implementation of new processes, procedures, and policies and ensures that all processes and procedures are fully documented and updated for access in the Knowledge Base. • Responsible for the development of sustainable, efficient, and effective processes for the health ministries supported by the Department within the guaranteed service level agreements. • Regularly participates in internal, regional, and national user group meetings to learn new enhancements/upgrades, maximize standardization and share best practices. • Works with Finance to maintain or decrease costs associated with the learning management system and training solutions. • Works with the VP, HRSC to provide team analytics and metrics and assembles relevant data in a management presentation format. • Utilizes presentation skills to provide project and customer service delivery updates to HR and RHM management. • Utilizes case management technology to accurately log case issues and notes for case assigned under stringent Legal Department requirements. • Adheres to established regulations and ensures compliance for processes, procedures, plans and systems. • Maintains confidentiality of department and associate information according to established practice within and NPPI guidelines. • Maintains a working level knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.