• Lead projects from end-to-end focused on managing and maintaining optimum platform infrastructure performance, reliability, and security using SRE practices • Automate monitoring activities and provide critical information to facilitate response and resolution of performance and availability issues and incidents • Develop and deliver complex services and software tools to ensure systems operate without interruption at optimum performance • Troubleshoot and analyze service disruptions to determine root causes and develop solutions for improved reliability • Drive decisions around system validation, monitoring, and standing up new services/tools • Conduct post-incident reviews and document findings for future informed decision making • Coach and mentor teams, design and implement key performance indicators

• Build and maintain deployment automation infrastructure: packaging pipelines, update distribution systems, and orchestration tooling for seamless customer rollouts • Manage MDM integrations: configure and optimize Origin deployments via Intune, Jamf, SCCM, and other endpoint management platforms • Package and maintain installation artifacts: build MSI/EXE packages for Windows, PKG/DMG for macOS, ensuring compatibility across diverse customer environments • Orchestrate customer onboarding: manage phased deployments from pilot to production scale, ensuring successful expansion across thousands of endpoints • Troubleshoot production deployment issues: debug complex problems in customer environments, provide Tier 3 support for deployment and compatibility challenges • Handle edge cases and non-standard environments: make Origin work in legacy infrastructure, air-gapped networks, security-restricted environments, and custom configurations • Optimize deployment performance and reliability: instrument deployment pipelines, identify bottlenecks, and continuously improve success rates • Document deployment best practices: create runbooks, deployment guides, and knowledge base articles for both internal teams and customers • Collaborate with engineering teams: translate field deployment learnings into product improvements and automation opportunities

• Lead infrastructure and operations management for FICO’s Scores Business Unit, including analytics platforms, credit scoring systems, and decision management solutions • Design, build and maintain scalable and secure on premise and cloud infrastructure • Serve as a central technical resource helping diagnose and remediate technical issues, optimize performance, and implement security best practices • Manage technical support operations by triaging incoming support tickets, prioritizing requests based on business impact and resolving support requests while ensuring timely resolution • Effectively collaborate and partner with various stakeholders across the FICO organization to deliver technical solutions that support strategic Scores initiatives • Ensure high level of technical support and execution to high visibility, business-critical projects • Set up and maintain AWS IAM, AWS IDC, AWS Cloud Watch • Administration of software repositories, such as Git/BitBucket • Support of MFT, Connect:Direct (NDM) and SFTP used for file transfers with clients

• Automate and create access permissions, ensuring the platform stack is reproducible across multiple environments. • Manage Airflow infrastructure (EKS), ensuring high availability for pipeline scheduling. • Cost optimization through monitoring and refinement of pipelines, compute resources, and storage, including implementation of data lifecycle policies. • Implement compliance and security flows to manage data and access in accordance with the company’s security standards.