• Build and maintain deployment automation infrastructure: packaging pipelines, update distribution systems, and orchestration tooling for seamless customer rollouts • Manage MDM integrations: configure and optimize Origin deployments via Intune, Jamf, SCCM, and other endpoint management platforms • Package and maintain installation artifacts: build MSI/EXE packages for Windows, PKG/DMG for macOS, ensuring compatibility across diverse customer environments • Orchestrate customer onboarding: manage phased deployments from pilot to production scale, ensuring successful expansion across thousands of endpoints • Troubleshoot production deployment issues: debug complex problems in customer environments, provide Tier 3 support for deployment and compatibility challenges • Handle edge cases and non-standard environments: make Origin work in legacy infrastructure, air-gapped networks, security-restricted environments, and custom configurations • Optimize deployment performance and reliability: instrument deployment pipelines, identify bottlenecks, and continuously improve success rates • Document deployment best practices: create runbooks, deployment guides, and knowledge base articles for both internal teams and customers • Collaborate with engineering teams: translate field deployment learnings into product improvements and automation opportunities

• Lead infrastructure and operations management for FICO’s Scores Business Unit, including analytics platforms, credit scoring systems, and decision management solutions • Design, build and maintain scalable and secure on premise and cloud infrastructure • Serve as a central technical resource helping diagnose and remediate technical issues, optimize performance, and implement security best practices • Manage technical support operations by triaging incoming support tickets, prioritizing requests based on business impact and resolving support requests while ensuring timely resolution • Effectively collaborate and partner with various stakeholders across the FICO organization to deliver technical solutions that support strategic Scores initiatives • Ensure high level of technical support and execution to high visibility, business-critical projects • Set up and maintain AWS IAM, AWS IDC, AWS Cloud Watch • Administration of software repositories, such as Git/BitBucket • Support of MFT, Connect:Direct (NDM) and SFTP used for file transfers with clients

• Automate and create access permissions, ensuring the platform stack is reproducible across multiple environments. • Manage Airflow infrastructure (EKS), ensuring high availability for pipeline scheduling. • Cost optimization through monitoring and refinement of pipelines, compute resources, and storage, including implementation of data lifecycle policies. • Implement compliance and security flows to manage data and access in accordance with the company’s security standards.

• Maintain reliable, high‑performing AWS production systems. • Manage EKS clusters for configuration, scaling, and workload stability. • Set up and support Istio service mesh for traffic control and security. • Oversee GitOps workflows to ensure secure, consistent infrastructure changes. • Create automation tools and platform enhancements. • Design, implement, and manage monitoring, logging, and tracing solutions across a diverse range of applications—including AI workloads, microservices, and data pipelines—to ensure visibility, reliability, and rapid issue resolution. • Respond to incidents, analyze root causes, and recommend lasting solutions. • Work with developers and platform teams to enhance deployments and system operations. • Support nx‑based monorepos for scalable, effective developer workflows.