• Partner closely with our Product, Product Marketing, and Commercial teams to prioritize a research and implementation roadmap to maximize the value of our Encounters data product to customer use cases • Develop a technical vision and roadmap with the engineering team to accelerate the delivery of valuable customer use cases • Contribute meaningfully to the growth of each engineer individually and to the team’s overall operating capability • Be a strong voice for technical excellence, a passionate advocate for thoughtful, customer-oriented software design, and a mentor and coach who inspires engineers to grow • Drive initiatives across our engineering team to build and reinforce our culture of expansive ownership, individual autonomy, and constant learning through curiosity • Facilitate collaboration with other teams to deliver the best solution for the customer regardless of internal lines of ownership • Take a leadership role throughout the engineering organization, including in our hiring and onboarding processes

• Lead the team that owns Postscript’s messaging backbone: Flow Builder, the campaign send engine, the messaging platform that every Postscript product is built on, and expansion into additional channels • Drive reliability, throughput, and cost efficiency of a production system that handles Postscript-scale messaging volume • Manage the Messaging Platform as an internal product, setting contracts, prioritization, and support expectations with engineering consumer teams across Postscript • Own the team’s dedicated on-call rotation, including incident response, blameless postmortems, and continuous improvement of reliability posture • Collaborate with platform, AI, and integrations engineering teammates, product managers, business stakeholders, designers, and compliance partners to plan and execute work • Carry out performance management duties for your direct reports via just-in-time feedback, 1:1s, annual reviews, and continuous improvement opportunities • Consistently provide ongoing technical mentorship and general professional development for your direct reports and other engineers at Postscript • Establish and continually improve development, on-call, and incident-review processes that yield maximum efficiency and operational rigor in day-to-day engineering operations • Partner with and grow Staff Engineers and technical experts in the organization to develop technical roadmaps and complete technical initiatives that enable engineering efficiency, handle the growth of our platform’s scale, and improve velocity • Recruit and hire engineers on your team and on other teams, raise and advocate for new positions on your team, and directly participate in the screening and evaluation of candidates • Lead and participate in culture initiatives that will help us create the best engineering organization in the world

• Lead application development teams focused on building new features • Manage engineers across multiple squads • Own delivery outcomes and client relationship dynamics • Drive AI adoption across teams • Engage with client stakeholders on requirements

• Own the outcomes of the Scalable Architecture Team • Hold team members accountable for delivery against the modernization roadmap • Manage a high-caliber team • Actively manage priorities and keep the team focused on the highest-impact work • Foster a high-trust, high-accountability culture • Ensure the team operates against an AI-first development standard