Milestone Technologies, Inc.

Role Description Milestone Technologies is hiring for a Security Analyst to serve our growing business at a Fortune 500 enterprise client. This role is responsible for ensuring continuous infrastructure reliability for multiple revenue-generating services. - Provide support through security operations incident management processes to protect and/or restore service operations as quickly as possible and minimize impact on customers. Qualifications - Minimum 3+ years of experience working in 24x7 enterprise operations, preferably security operations. - Minimum 1+ years of experience working with SIEM, including running investigations (correlating events on different aspects such as source/destination addresses, usernames, and process names). - Demonstrable comprehension of Information Security including malware, emerging threats, attacks, and vulnerability management. - A sound understanding of TCP/IP and networking concepts. - Understanding of network design principles with knowledge of the OSI model. - Flexibility around being on-call or a scheduled rotation. - Service-oriented approach to resolving customer escalations, incident handling, and response. - Superior written communication skills. - Strong deductive reasoning, critical thinking, problem-solving, and prioritization skills. - Ability to rapidly find, assimilate and synthesize information correctly while under pressure. Requirements - IT-related degree or certification. - Prior experience analyzing data and pulling service logs to investigate trends and identify errors. - Network, Security, or Platform certification(s) (S+, N+, MCSP, CNA) is a plus. - Strong experience with SIEM tools and security event processes.

Role Description The Business Operations Intern will support selected teams across the organization, such as Finance, Marketing & Sales (M&S), and Operations (including BPS, M&A, and PX), by contributing to defined projects, business analysis, and operational initiatives. Rather than supporting all functions simultaneously, the intern will be assigned to specific projects or teams at any given time, with the opportunity to rotate across functions over the course of the internship. This role is designed to provide broad exposure to how different parts of the business operate while delivering focused, hands‑on support to priority initiatives. The intern will work closely with leaders and team members across functions, helping to improve processes, analyze data, develop materials, and support ongoing projects. Key Responsibilities - Cross‑Functional Support - Support projects across Finance, Sales, Marketing, BPS and Operations as assigned - Coordinate inputs from multiple stakeholders and track action items - Assist with preparation of presentations, summaries, and status updates - Business Analysis & Reporting - Collect, organize, and analyze data to support business decisions - Assist with basic financial analysis, forecasting inputs, or performance tracking - Develop simple dashboards, trackers, or reports (e.g., Excel, Google Sheets) - Process & Operational Support - Document existing processes and identify improvement opportunities - Assist with creation of templates, playbooks, and standard operating procedures - Support operational reviews, audits, or readiness activities as needed - Project & Administrative Support - Help maintain project plans, timelines, and deliverables - Support ad‑hoc requests and special initiatives across teams - Assist with research, benchmarking, or competitive analysis Qualifications - Currently pursuing a Bachelor’s degree in Business, Finance, Operations, International Relations, Marketing, or a related field - Strong organizational and time‑management skills - Comfortable working in a fast‑paced, multi‑project environment - Ability to work independently and collaborate across teams Preferred Skills - Strong written and verbal communication skills - Basic proficiency in Excel / Google Sheets and PowerPoint / Slides - Analytical mindset with attention to detail - Interest in understanding how different business functions operate together - Prior internship, project, or coursework experience in business or operations is a plus What the Intern Will Gain - Exposure to multiple business functions in a real‑world environment - Hands‑on experience supporting strategic and operational initiatives - Mentorship from leaders across Finance, Sales, and Operations - Development of foundational skills in business analysis, project support, and stakeholder communication Reporting She can report to me and I will quarterback it based on what’s happening with M&A, Finance, Sales, BPS, etc at the time.

Role Description Lead engineering teams and ensure delivery of enterprise applications across multiple workstreams. Program Context: - Large-scale migration and transformation program - Multi-platform ecosystem with complex integrations - Phased, wave-based delivery model Key Responsibilities: - Manage engineering teams across multiple tracks - Drive delivery planning, execution, and quality - Coordinate with architects, PMs, and business stakeholders - Manage risks, dependencies, and timelines - Ensure scalability and consistency in delivery Qualifications - 12–15+ years experience - Strong experience in enterprise delivery and transformation programs - Exposure to multi-platform environments - Strong leadership and stakeholder management skills - Ability to manage complexity and ambiguity - Willingness to work in flexible shifts Requirements - Strong understanding of enterprise tech stacks - Experience managing development across multiple platforms Benefits - Drive AI adoption in development lifecycle - Improve delivery efficiency using automation and AI

Over the past decade, over 90 million students, educators and administrators have “Gone Google” with G Suite for EDU and Chromebooks. Technology itself, however, is just a tool in the hands of an empowered teacher. In order to support the empowerment of our educator users, the Google for Education team has created a number of professional development programs and products to support teachers as they integrate technology into their instruction. Our technology is constantly evolving. We are seeking a Content Manager to ensure that we are always providing the most up to date, accurate and high-quality content and support to the millions of teachers that rely on us. You will maintain the content in our online platforms, responding to user feedback and ensuring a high quality product. You will become an expert in changes to Google for Education’s products and how these changes can better support our technology’s use in the classroom. And you will share this expertise through all our programs, so that we are making sure our teachers are aware of everything that is possible. Minimum qualification(s): ● BA/BS degree or equivalent practical experience. ● Excellent written ability. ● Some industry experience in education (teaching, administration, business or academic). ● Ability to work independently and juggle multiple projects. ● Deep knowledge of G Suite for Education. Preferred qualification(s): ● 2+ years classroom experience. ● Experience developing training or other learning content for the educator audience, specifically on the impactful use of technology in the classroom. ● An eye for design, including the use of presentation software and basic graphic design. ● Experience developing, executing and documenting processes involving a number of stakeholders. ● Experience with go-to-market initiatives related to education or edtech Responsibilities: ● Maintain and update our online professional development center, associated Google Certified Educator exams, and various other EDU program content sources to ensure the curriculum remains coherent and classroom focused. ● Work with 3rd party partners and industry experts to develop new learning content that is relevant to educators using Google’s tools in the K-2 classroom. ● Establish processes to keep up to date with the latest product changes across Google for Education. ● Maintain a consolidated content roadmap for all EDU Programs putting out learning content. ● Maintain professional development program support materials, including social media campaigns, as programs and our products evolve.

Role Description As an intern, you will support technical teams and program managers by assisting with client demonstration preparation, managing demo assets, and contributing directly to AI development activities including coding, data handling, and automation workflows. This role offers practical exposure to AI programming, project coordination, and enterprise technology consulting practices. Key Responsibilities - Demo Preparation & Technical Support - Assist in preparing, testing, and validating client demo environments and AI agent workflows to ensure readiness and successful execution. - Organize, catalog, and manage technical demo assets, code repositories, and documentation to support client engagements and internal knowledge sharing. - Support briefing sessions by helping gather and share relevant client objectives, technical context, and messaging as directed by supervisors. - AI Development & Coding - Contribute to AI solution development by supporting coding tasks such as prompt engineering, automation scripting, and prototype development, leveraging creativity and interdisciplinary knowledge. - Participate in data-related tasks including collection, cleaning, preprocessing, and feature engineering that support AI projects. - Assist in designing tests, collecting and analyzing user or system data to evaluate AI demo effectiveness and aid iterative improvement. - Collaboration & Innovation - Collaborate under guidance with technical and sales teams to support alignment on project activities, demo logistics, and client readiness. - Apply critical thinking to help improve user experience and interaction design of AI demos and solutions. - Contribute fresh, interdisciplinary perspectives to project brainstorming and innovation labs to support novel AI solution approaches. Qualifications - Currently pursuing a Bachelor's or Master's degree in computer science, Data Science, Engineering, Information Systems, or related field - Basic programming knowledge, preferably Python or similar languages commonly used in AI and automation workflows - Authorization to work in the United States (or specify your location) - Minimum GPA of 3.0/4.0 (or equivalent) - Demonstrated interest in AI/ML through coursework, personal projects, or extracurricular activities Requirements - Strong programming fundamentals (preferred: Python) - solid understanding of data structures, algorithms, clean/testable code, async patterns and OOP; ability to prototype and productionize code. - Hands‑on experience building AI agents and agentic workflows - building, orchestrating, and debugging agent workflows and automation (examples: LangChain, LangGraph, custom agent code, n8n flows). - Retrieval-Augmented Generation (RAG) & vector/search pipelines - designing indexing, embedding, retrieval, and prompt/response routing for LLMs and multimodal retrieval. - Graph databases & knowledge-graph design - experience modeling, querying, and integrating graph stores (Neo4j/graph-DB concepts, or knowledge-graph approaches) into agent workflows and RAG pipelines. - API integration & automation engineering - designing and implementing REST APIs, webhooks, connectors and orchestration for ServiceDesk automation and third‑party systems (including n8n connector development). - Familiarity with LLM/AI developer tools and APIs - working knowledge of OpenAI APIs, Hugging Face, model selection, prompt engineering and model invocation patterns. - Data handling & ML fundamentals - practical use of data libraries (pandas, NumPy), data preprocessing, and basic supervised/unsupervised concepts or feature engineering as applied to agent/ML pipelines. - Cloud, deployment and ops basics - exposure to cloud platforms (AWS/Azure/GCP), containerization (Docker), and deployment/monitoring concepts; helpful but not required. Desired Skills & Experience - Experience with workflow orchestration and low-code/no-code automation platforms beyond n8n. - Familiarity with CI/CD and testing for AI systems. - Knowledge of privacy, safety, or prompt/agent guardrails. Soft Skills & Attributes - Strong problem-solving, creativity, and design thinking skills beneficial for prototyping and agentic coding tasks across technology domains. - Excellent organizational and time management skills with meticulous attention to detail. - Effective verbal and written communication skills, capable of clearly conveying technical ideas to diverse audiences. - Ability to work collaboratively in a team environment and adapt to shifting priorities. - Proactive learner with enthusiasm for technology consulting, AI development, and client support. You'll Thrive in This Role If You: - Are curious about how AI transforms business operations and eager to explore emerging technologies. - Enjoy both coding/technical work and cross-functional collaboration with diverse teams. - Can balance multiple tasks while maintaining quality and attention to detail. - Are comfortable asking questions, seeking feedback, and learning from experienced mentors. - Bring a growth mindset and aren't afraid to experiment with new tools and approaches. - Have a genuine interest in understanding client needs and delivering value through technology. What You Will Gain - Real-world experience developing AI-driven digital transformation solutions within a global IT firm. - Practical coding experience in AI agent workflows, prompt engineering, and automation within enterprise settings. - Exposure to client-facing activities including demos, technical preparation, and cross-functional coordination. - Mentorship and guidance from experienced Data & AI professionals fostering your technical and professional growth.

Company Overview:Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. Description: Milestone Technologies is hiring for a Security Analyst/Incident Coordinator to serve our growing business at a Fortune 500 enterprise client. This role is to be performed only from UK. How You Will Make an Impact: - This role is responsible for ensuring continuous infrastructure reliability for multiple revenue-generating services. - You will provide support through security operations incident management processes to protect and/or restore service operations as quickly as possible and minimize impact on customers. What You Will Need to Succeed: - Minimum 3+ years of experience working in 24x7 enterprise operations, preferably security operations - Minimum 1+ years of experience working with SIEM, including running investigations (correlating events on different aspects such as source/destination addresses, usernames, and process names) - Demonstrable comprehension of Information Security including malware, emerging threats, attacks, and vulnerability management - A sound understanding of TCP/IP and networking concepts - Understanding of network design principles with and knowledge of the OSI model. - Flexibility around being on-call or a scheduled rotation - Service-oriented approach to resolving customer escalations, incident handling, and response Superior written communication skills - Strong deductive reasoning, critical thinking, problem-solving, and prioritization skills Ability to rapidly find, assimilate and synthesize information correctly while under pressure Preferred Skills: - IT-related degree or certification - Prior experience analyzing data and pulling service logs to investigate trends and identify errors - Network, Security, or Platform certification(s) (S+, N+, MCSP, CNA) is a plus. - Ideal candidates have strong experience with SIEM tools and security event processes.

Role Description We are seeking a Business Analyst (BA) to play a key role in defining, shaping, and validating the requirements for an enterprise‑wide action and approval orchestration platform. The Business Analyst will act as the bridge between business stakeholders and technology teams, ensuring that business needs are clearly translated into scalable, implementable solutions. The ideal candidate has strong experience in process analysis, approval workflows, stakeholder management, and system implementation programs, with a focus on delivering measurable business outcomes. Key Responsibilities - Business Discovery & Requirement Analysis - Work with business stakeholders to understand current approval and decision‑making processes - Identify pain points, inefficiencies, and manual dependencies - Capture functional and non‑functional requirements - Define success metrics and business KPIs - Use Case & Process Definition - Identify and document high‑value approval and action use cases - Define triggers and events, decision points and approvers, timelines and escalation paths - Create clear future‑state (“to‑be”) process flows - Requirements Documentation - Prepare clear and concise documentation, including business requirement documents (BRDs), user stories and acceptance criteria, process flows and decision matrices - Maintain traceability between business requirements and delivered functionality - Stakeholder Engagement & Facilitation - Facilitate workshops and requirement‑gathering sessions - Act as the primary liaison between business teams, product managers, architects, and engineering teams - Manage scope discussions and change requests - Support Design & Development - Validate detailed designs against business requirements - Clarify requirements during development - Support prioritization decisions for MVP vs Phase‑2 - Ensure business logic is correctly implemented - User Acceptance Testing (UAT) Ownership - Lead UAT planning and execution on behalf of the business - Define UAT scenarios and test cases - Coordinate UAT users and sessions - Validate outcomes and manage sign‑off - Track and prioritize business defects - Change Management & Adoption Support - Support communication and training planning - Gather user feedback and adoption insights - Help prepare rollout and go‑live readiness - Support hyper‑care and early stabilization Qualifications - 6+ years of experience as a Business Analyst - Proven experience on enterprise application or platform implementations - Strong background in workflow, approval, or decision‑centric systems Requirements - Core Experience - Business process modeling (As‑Is / To‑Be) - Requirements elicitation and documentation - Use case and user story definition - Data and decision logic analysis - UAT planning and execution - Technical Awareness (Not a Developer Role) - Working knowledge of APIs and system integrations - Event‑driven or workflow‑based systems - Role‑based access and approval logic - Ability to collaborate effectively with architects and engineers - Tools & Methodologies - Agile / Scrum or hybrid delivery models - BPMN / process flow tools - Jira, Confluence, or equivalent tools - Basic reporting and dashboard tools - Soft Skills & Mindset - Strong communication and facilitation skills - Ability to work with senior business stakeholders - Structured thinking and attention to detail - Pragmatic and outcome‑driven approach - Comfortable managing ambiguity in early project phases

Milestone Technologies is seeking an experienced and successful Client Partner for our mid-market portfolio to join our growing team. This role will be a critical and versatile member of the global sales team and will report directly to our VP Sales for Northern California. In this role, you will be responsible for executing account strategy and sales pursuits to accelerate growth for Milestone’s business across the following areas: Applications & Digital Engineering Services - Cloud Transformation - Data & AI - Product Engineering - Salesforce Digital Workplace, Cloud and Infrastructure Services - Data Center Operations - Infrastructure Managed Services - Digital Workplace Services - ServiceNow Business Process Services - Strategic GRC Services - Integrated Security Services - Consulting & Advisory Services How You Make an Impact: In partnership with the Milestone extended team, including service delivery, finance, talent acquisition, and executive management, you will collaborate to drive Milestone's solutions in the marketplace. You will be a trusted adviser and partner to our prospective and existing clients rather than "just another vendor." You will focus on penetrating greenfield/new logo accounts and be responsible for building your own pipeline and driving opportunities to meet/exceed sales expectations. You must have a proven track record of successfully closing high-revenue technology solutions. You will be on the front line as the face of Milestone, manifesting the excellence and innovative spirit we are building. You will need to understand Milestone services and abilities and be able to represent these clearly, accurately, and confidently to business leaders at a variety of levels, including the C-Suite and across multiple functional groups. Your aim will be to develop strategies with these key stakeholders to address their ongoing business, financial, and technical/IT support needs. What You Need to Succeed: - Minimum of 8+ years of sales experience and/or account management with a minimum of half of that experience selling IT Managed and Professional Services - Demonstrated track record selling managed services to mid-market/emerging accounts with cumulative Total Contract Value (TCV) of $5M - To be successful in this position, you must have the skills and drive to govern all aspects of the sales process. This means that besides being skilled in Sales, the Strategic Sales Executive must have acumen in cross-functional areas such as IT operations, finance, and HR - Ability to broker and conduct insightful conversations with client executives that elevate talk from low-level tactical to a higher problem-/solution-/outcome-centric consultation - Skilled at developing solid relationships with clients, identifying key influencers for a deal, building client sponsorship for your solution, and acquiring critical information about, but not limited to, client budget, client buying process, competitors, clients' motivating factors, and decision criteria - Ability to sell complex services that span service lines, (capability areas or practice areas), geographies, and delivery methodologies - Experience managing all aspects of the sales process and demonstrable experience in closing/winning enterprise deals - Skilled at the use of standard sales tools, research, and prospecting tools - Ability to formulate comprehensive plans that include account mapping, addressable market analyses - Must understand the following aspects of IT services: service delivery structures, staffing (both domestic and international), KPI/SLA, information technology infrastructure library, reporting and analytics - Strong San Francisco/Bay Area network is required - Demonstrated capability to work effectively with cross-functional teams - Recognized success as a top-producing salesperson #L1-NL1

Role Description The Business Transformation Associate Director is responsible for leading and delivering enterprise-wide transformation initiatives that drive strategic alignment, operational excellence, and sustainable growth. This role partners closely with senior leadership and cross-functional teams to translate strategy into execution, drive organizational change, and deliver measurable business outcomes across people, process, and technology. This highly visible role reports directly to our Chief Operations Officer. - Translate strategic goals into actionable roadmaps, milestones, and success metrics. - Identify opportunities for operational, digital, organizational, and cultural transformation across the business. - Lead end-to-end transformation programs, from ideation and business case development through implementation and value realization. - Drive complex cross-functional initiatives involving Operations, Finance, IT, IS, HR, Sales Ops, and other functions. - Ensure transformation initiatives are delivered on time, within scope, and within budget. - Act as a trusted advisor to senior leaders, providing insights, recommendations, and progress updates. - Establish governance structures, decision forums, and escalation paths for transformation initiatives. - Influence and align stakeholders at all levels to ensure buy-in and sustained adoption. - Develop and execute change management strategies to support behavioral and cultural change. - Measure adoption and address resistance to ensure sustainable outcomes. - Identify transformation risks, interdependencies, and constraints early. - Proactively manage issues, resolve blockers, and mitigate risks across initiatives. - Promote a culture of agility, innovation, accountability, and continuous improvement. Qualifications - 10-15 years of total experience, including 7+ years working in business transformation, strategy, program management, or operational improvement. - Bachelor's degree in business administration, management, Information Technology, Computer Science, or a related field. - Demonstrated experience leading complex, cross-functional transformation initiatives in mid-to-large organizations. - Experience working directly with senior leaders and executive stakeholders. - Proven track record of delivering measurable business outcomes (cost savings, revenue growth, productivity improvement, customer experience, or risk reduction). - Strong strategic thinking with the ability to translate vision into executable plans. - Advanced problem-solving and structured analytical skills. - Ability to synthesize complex information into clear insights and recommendations. - Technical proficiency in technology and Information Technology Services and ability to develop metrics and derive business insights. - Six Sigma or equivalent experience in quality and efficiency methodologies. - Excellent leadership, communication, and interpersonal skills. - Ability to build relationships and effectively collaborate with stakeholders at all levels. - Project management skills and the ability to manage multiple initiatives simultaneously. - Results-oriented mindset with a focus on driving outcomes. Requirements - Drive Enterprise Transformation. - Lead transformation across people, process, and technology to improve performance, scalability, and customer outcomes. - Digitally transform the business through automation, data analytics, system integration, and workflow optimization. - Improve Operational Effectiveness. - Identify opportunities to improve quality, efficiency, and cost through process optimization and standardization. - Implement Lean, Six Sigma, or equivalent methodologies to drive measurable performance improvements. - Enable Digital & Technology Modernization. - Drive ITSM and operational maturity through technology adoption and process alignment. - Support system integration, rationalization, and modernization efforts, including development of business cases. - Support Growth & M&A. - Provide transformation leadership and project oversight for mergers, acquisitions, and integration activities. - Enable scalable operating models that support organic and inorganic growth objectives. Examples - Organizational transformation across people, process, and technology. - Digital transformation through automation, analytics, and system integration. - Workflow optimization, standardization, and elimination of inefficiencies. - ITSM maturity and enterprise platform adoption. - Continuous improvement and innovation culture development. - M&A integration and transformation support.