• Work with stakeholders to gather and document business requirements, functional specifications, and process flows. • Gather and analyze data to identify business needs and opportunities. • Evaluate existing business processes, identify areas for improvement, and propose solutions to enhance efficiency and effectiveness. • Liaise between departments and communicate findings and recommendations. • Create detailed documentation, including business cases, process maps, and system requirements. • Assist in the planning, coordination, and execution of projects, ensuring they are delivered on time and within scope. • Create reports, dashboards, and visualizations to help stakeholders understand business performance. • Develop and execute test plans to ensure the quality and functionality of delivered solutions meet business requirements. • Provide training and support to end-users.

• Serve as initial contact point for system issues and new requests • Provide guidance on Workday business processes and transnational usage • Have direct responsibility for processing, rescinding, correcting, and canceling transactions • Drive efficiencies through automation in the areas of business processes, integrations, and data loads • Champion key features and functionality that will enhance the user experience • Participate in Workday update testing process, managing issues with Workday's support team, and supporting all HR functional groups • Participate in projects including application enhancements / upgrades, new functionality deployment and new application implementations • Assist with preparation of annual HR programs such as talent, performance management, open enrollment, and compensation planning • Monitor various system integrations for errors, and provide basic integration issue troubleshooting • Work with HR and key managers to improve the effectiveness of Employee and Manager Self Service by developing and delivering actionable reports in appropriate worklets • Consult with functional teams on the selection, application and implementation of metrics • Manage confidentiality of data by following established security/confidentiality standards • Work to implement data integrity audits and strategy to ensure data integrity • Educate and promote self-service reporting functionality with end users by utilizing various communication and training methodologies. • Create user documentation • Conduct user training on accurate use of applications

• Work directly with stakeholders to define, document, and drive business requirements for technology and process changes • Own business requirements analysis and definition/documentation • Facilitate cross-functional collaboration • Manage requirements through the product lifecycle, including UAT testing support • Apply knowledge of business analysis methodologies, tools, and techniques to ensure solutions meet business needs

• Own ongoing trend monitoring and investigative analysis for an assigned claims domain, becoming the team's go-to expert on the data, the operations, and the questions that matter to your stakeholders. • Investigate the drivers behind what the data shows, going beyond the what to the why, and present findings as clear options and recommendations rather than open-ended observations. • Build and maintain strong working relationships with operational leaders, peers in IT and the broader analytics organization, and other stakeholders in your domain. • Prepare regular briefing decks and ad-hoc analyses that are accurate, well-designed, and tailored to the audience, whether that is a working session with a manager or a readout to senior leadership. • Develop SQL on Snowflake to assemble the data needed for your analyses, and partner with the reporting team to operationalize any recurring reports that emerge from your work. • Build Tableau dashboards and visualizations where they are the right tool for the job, with a clear bias toward simple, useful, and well-designed over complex or ornamental. • Anticipate risk in your own work by routinely asking how does this fail, validating assumptions, and surfacing issues early with options for how to address them. • Communicate proactively on progress, blockers, and timelines, and set clear expectations with stakeholders on what you will deliver and when. • Contribute to the team's exploration of advanced analytical capabilities, including AI-enabled tools and techniques, and apply them where they add real value. • Manage multiple projects and ad-hoc requests in parallel, prioritizing well and aligning your work to organizational priorities.