Role Description We’re an Australian online medical clinic looking for a reliable and proactive Customer Support Associate based in the Philippines to join our team remotely. This is a full-time, long-term, permanent position with consistent hours, a supportive environment, and real benefits. You’ll be the friendly first point of contact for our patients before and after their appointments — mostly via live chat and email — alongside a range of supporting administrative tasks. Most of your day will be spent on written communication, so excellent English writing skills are essential. This is not a call centre role, but you should be confident handling an occasional phone call when needed. Responsibilities - Respond to patients via live chat and email with professionalism and warmth - Assist with appointment bookings and general inquiries - Complete support-related administrative tasks - Make occasional outbound phone calls when required Qualifications - Exceptional written English — clear grammar, natural tone, and strong attention to detail - Experience in chat or email-based customer support - A friendly, customer-first approach to communication - Confident verbal communication for occasional phone calls - Proactive, organised, and comfortable working independently - Previous experience in healthcare or appointment-based services is a bonus Schedule - Monday to Friday (Saturday and Sunday off) - 10:00am – 7:00pm AEST/AEDT (8:00am – 5:00pm Philippines time) - Each shift includes 30 minutes of paid break plus a 1-hour unpaid break - Full-time availability required. As a growing company, shift patterns may evolve over time — flexibility is appreciated. Benefits - PHP 37,000 per month, paid via our Employer of Record (EOR) - Permanent, full-time employment — not contractor or freelance work - Top-tier private health insurance - Paid annual leave and paid public holidays - All work equipment provided (laptop, headset, peripherals) - 100% remote, work-from-home role - A stable, long-term role with consistent hours - A respectful, fast-paced team that values your contribution - Genuine opportunities to grow with us over time How to Apply If you’re a detail-oriented support professional with excellent written English and a heart for helping people, we’d love to hear from you. Please submit your application with a short note telling us why this role appeals to you.