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ONE Trusted Partner, ONE National Platform, ONE Team, Anywhere.
Customer Service Representative
Location
United States
Posted
11 days ago
Salary
$14 / hour
Seniority
Senior
Job Description
Customer Service Representative
TridentCare
• Responsible for receiving and processing customer orders by telephone • Ensure all customer requests are handled in a prompt, efficient, courteous, and professional manner • Process all customer orders in accordance with the established company standards and procedures • Make a concerted effort to listen to the customer’s needs and provide them with a positive experience • Cross trained in the other positions within the department • Handle an average of 110 customer interactions per eight (8) hour shift after 4 months in the position • Provide prompt, accurate and courteous responses to customers • Solve routine and complex problems • Document activity to the DDF system • Consistently check appropriate DDF screen for report results to call back to customer • Display the ability to enter orders manually via fax process • Display the ability to operate the phone system effectively • Adhere to work schedule • Other duties as assigned
Job Requirements
- Ability to work independently and as a team
- Must demonstrate the ability to perform the different tasks they have been trained for in the call center.
- Computer knowledge
- Strong customer service skills
- Solid communication skills (including verbal, written and listening skills)
- Solid problem solving and decision making abilities
- Good organizational skills
- Execute and prioritize multiple tasks
- Professional
- Ability to type 35 – 40 words per minute
- Flexible and adaptable to change
- Medical terminology / experience preferred but not required
- A minimum of a High school Diploma or equivalent required
- Must have high speed internet for Remote work
Benefits
- Two weeks of vacation time
- Health Insurance after 30 days!
- Sick time
- 8 paid holidays
- Same day pay available
- Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
- Dental insurance
- Vision insurance
- Disability insurance
- Company paid life insurance
- 401(k)
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