• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements • Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms • Receive and respond to inquiries related to insurance matters • Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions • Evaluate and interpret policy information within prescribed authority limits • Document customer interactions and outcomes thoroughly in system • Help maintain department knowledge resources to keep them current

• Manage and execute domain initiatives and projects • Maintain project plans and timelines • Drive project meetings and coordinate actions • Identify project risks and opportunities to improve processes • Develop strong working relationships across domains

• Conduct administrative completeness reviews of grant applications and supporting documentation. • Review grant application materials including budgets, attachments, strategic plans, narratives, and supporting forms for completeness and administrative compliance. • Enter, validate, update, and maintain grant application and award data within eGMS and related tracking systems. • Prepare draft eligibility analyses, budget reviews, and administrative findings for Government review and approval. • Support peer review activities by assisting with panel setup, reviewer coordination, reviewer troubleshooting, and preparation of panel materials. • Prepare spreadsheets, datasets, reports, dashboards, and visualizations supporting grant program management and funding decision processes. • Review interim and final performance reports and document administrative findings, compliance concerns, and monitoring observations. • Track grantee reporting requirements, overdue submissions, and administrative actions. • Prepare draft correspondence, outreach communications, monitoring templates, and status reports for Government review. • Process administrative grant change requests, personnel updates, and grant file maintenance activities. • Support grants monitoring and closeout activities while maintaining detailed tracking logs and audit-ready documentation. • Identify data inconsistencies, anomalies, and missing information and recommend corrective actions. • Assist with preparation of Section 508-compliant documents and materials for public posting. • Maintain confidentiality and properly safeguard sensitive but unclassified grant information and personally identifiable information (PII). • Participate in required security, confidentiality, privacy, and grants management training. • Provide weekly status updates and support monthly workload and SLA reporting requirements.

• Conduct administrative completeness reviews of grant applications and supporting documentation. • Review grant application materials including budgets, attachments, strategic plans, narratives, and supporting forms for completeness and administrative compliance. • Enter, validate, update, and maintain grant application and award data within eGMS and related tracking systems. • Prepare draft eligibility analyses, budget reviews, and administrative findings for Government review and approval. • Support peer review activities by assisting with panel setup, reviewer coordination, reviewer troubleshooting, and preparation of panel materials. • Prepare spreadsheets, datasets, reports, dashboards, and visualizations supporting grant program management and funding decision processes. • Review interim and final performance reports and document administrative findings, compliance concerns, and monitoring observations. • Track grantee reporting requirements, overdue submissions, and administrative actions. • Prepare draft correspondence, outreach communications, monitoring templates, and status reports for Government review. • Process administrative grant change requests, personnel updates, and grant file maintenance activities. • Support grants monitoring and closeout activities while maintaining detailed tracking logs and audit-ready documentation. • Identify data inconsistencies, anomalies, and missing information and recommend corrective actions. • Assist with preparation of Section 508-compliant documents and materials for public posting. • Maintain confidentiality and properly safeguard sensitive but unclassified grant information and personally identifiable information (PII). • Participate in required security, confidentiality, privacy, and grants management training. • Provide weekly status updates and support monthly workload and SLA reporting requirements.