Delivering the most important & complex payments.
Client Relationship Manager
Location
Australia
Posted
7 days ago
Salary
0
Seniority
Senior
Job Description
Client Relationship Manager
Flywire
• Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals. • Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services. • Present products and services to clients in an informative, educational, and consultative manner • Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt. • Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue. • Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion. • Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations. • Collaborate within your team, across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems. • Perform accurate updates to CRM for timely availability of information • Monitor/report/review utilisation, payers, and revenue • Give appropriate attention to escalations • Conduct regular reviews with customer success team to ensure product and service satisfaction • Provide continuous training and resource material management to all relevant client departments
Job Requirements
- 5+ years of experience in account management or client success.
- Ideally strong experience in International Higher Education, Education Management or and Payments.
- Ability to engage remote stakeholders & work well with a remote team
- Willingness to travel (20-25%)
- First class written and verbal communication skills
- Exceptional presentation skills, including the ability to address and support all levels, including senior executives
- Strong attention to detail, time management and organisational skills
- Excellent interpersonal, analytical and planning skills in a multicultural environment
- Problem Solving and project management skills
- The ability to work alone as well as part of a team in a fast-moving environment
- Takes initiative, willing to engage internally and externally.
- Bachelor Degree in Business, Communications, or Marketing, Management or equivalent.
Benefits
- Competitive compensation
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
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