• Respond to employee queries through the helpdesk system, ensuring professional, accurate, and timely resolutions. • Triage incoming questions and route them to Payroll, HR Admin, Lifecycle, Talent Acquisition, or HRIS teams when escalation is required. • Maintain up-to-date knowledge of People policies, processes, and systems to provide consistent and reliable guidance. • Update and maintain helpdesk FAQs, scripts, and response templates to improve clarity and reduce repeat questions. • Track and record all helpdesk interactions, ensuring data accuracy for reporting and trend analysis. • Identify recurring issues or patterns and flag them to the Lead, People Helpdesk for possible process or documentation improvements. • Support new joiners by assisting them with People systems, documentation, and policy-related questions during their onboarding period. • Help maintain documentation and knowledge base content so employees can self-serve where appropriate. • Ensure interactions uphold confidentiality and follow internal governance standards. • Provide general administrative support to People Experience during peak periods.

Role Description The Software Engineer is responsible for designing, planning, developing, deploying, supporting, documenting, testing, and maintaining custom business solutions based on ABAP, Fiori/UI5. - Design, develop, and test operating systems-level software, compilers, and network distribution software. - Set operational specifications, and formulate and analyze software requirements. - Review and troubleshoot problems with existing solutions, research issues, document systems and solutions. - Interface with Business Resource Managers, Technical Managers, and other peers to provide lifecycle support of integrated applications. - Enforce compliance of policies, procedures, and work instructions. - Conduct incident and problem management, change and configuration management, and service level performance. - Design, develop, document, test, and debug applications software and systems that contain logical and mathematical solutions. - Conduct multidisciplinary research and collaborate with equipment designers and/or hardware engineers in the planning, design, development, and utilization of electronic data processing systems for product and commercial software. - Ensure software standards are met. Qualifications - Bachelor's Degree and 5 years of relevant exempt experience; Master’s Degree and 3 years of relevant professional experience; Ph.D. and 0 years of experience. - One of the following may be used as an equivalent to Bachelor's Degree for Information Technology Related Positions Only: - NNS Apprentice School graduate - Navy Nuclear Power School (NNPS) graduate - Associate's Degree or other formal 2 year program and 2 years of relevant exempt experience or 4 years of relevant non-exempt experience - Military Paygrade E-5 or above military experience - High School/GED and 4 years combined of Manufacturing, Shipbuilding, Trades, Military experience or other relevant exempt experience - High School/GED and 8 years combined of Manufacturing, Shipbuilding, Trades, Military experience or other relevant non-exempt experience - A relevant professional certification can be substituted for a Bachelor's Degree. Requirements - Proficient in ABAP and Fiori/UI5 - SAP OData Services and CDS Views - Experience with SAP PP and PS modules - Ability to work in a cross-functional team environment - Sound understanding of SDLC, agile development, security principles - Knowledge of TFS/Azure Dev-Ops, Git and SAP gCTS, source control - Working understanding of Continuous Integration / Continuous Deployment - TDD (Test Driven Development), Object Oriented Programming, Unit Test Creation - Experience with Automated Testing tools, such as Worksoft - Strong interpersonal skills with a customer service oriented attitude and a desire to help others succeed - Demonstrated written/oral communication and teaming skills - Ability to execute with minimal management oversight - Technical leadership charisma to build trust with team members, peers, management - Ability to learn new development languages and ways of working to stay current with industry best practices and emerging technologies Benefits - Comprehensive benefits including medical, prescription drug, dental and vision plan choices - On-site health centers - Tele-medicine - Wellness resources - Employee assistance programs - Savings plan options (401K) - Financial education and planning tools - Life insurance - Tuition reimbursement - Employee discounts - Early childhood and post-secondary education scholarships

• Provide help desk technical support focused on ensuring high availability and performance of platforms. • Handle remote ticket support, diagnosing and resolving technical issues promptly. • Create, update and maintain technical procedures and the department's knowledge base. • Stay up to date with operational procedures by participating in meetings, training sessions and certifications.

• Serve as a trusted advisor to Workday customers and prospects • Lead technology solutioning for high-stakes opportunities • Act as a strategic advisor to C-Suite stakeholders • Develop solution maps that define data flow and architectural "actuals" • Collaborate with core/specialized AEs and Value Management to ensure a unified customer experience • Educate customers on the state of AI and its applications