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Senior Manager, IT Performance and Governance
Location
Arizona + 4 moreAll locations: Arizona | California | Louisiana | South Carolina | Washington
Posted
5 days ago
Salary
$168.3K - $224.3K / year
Seniority
Senior
Job Description
Senior Manager, IT Performance and Governance
AAA
• The Operational Excellence Leader drives IT performance, governance, and transparency—ensuring technology initiatives align to business goals. • Develop and maintain dashboards that provide clarity into IT’s execution performance and operational health. • Partner with IT leadership to define IT objectives and key results (goals and milestones). • Develop and maintain IT governance frameworks, policies, and procedures to ensure effective and efficient IT operations. • Establish and manage vendor governance structures to ensure effective partnerships and oversee vendor performance. • Create a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust.
Job Requirements
- Bachelor’s degree in Business, Finance, Information Technology, or a related field
- 10+ years of experience in IT operational performance management, IT governance, or related roles.
- Strong background in IT metrics, performance reporting, and data-driven decision-making.
- Demonstrable experience in developing and implementing IT governance frameworks, policies, and compliance programs.
- Exceptional analytical and problem-solving skills, with experience using dashboards and metrics to drive continuous improvement.
- Superb communication and collaborator management skills.
- Experience working with third-party vendors and leading sophisticated IT contracts.
- Certifications such as CISA, CISM, ITIL, or PMP are a plus.
Benefits
- total compensation package
- annual bonus eligibility for most roles
- 401(k) with a company match
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