• Develop and maintain data center operational standards, specifications, and SOPs aligned with industry best practices. • Establish and enforce compliance and audit frameworks to ensure all facilities meet regulatory requirements and internal governance standards • Lead the cultural and operational transition from mining operations to critical infrastructure operations, integrating legacy teams into data center standards • Design and implement a comprehensive change management process that governs all operational changes across facilities • Build and maintain the DC Operations Standards Library as the single source of truth for all operational documentation • Create governance dashboards and reporting mechanisms that provide leadership visibility into compliance, audit findings, and standards adherence • Partner with Technical Training, RCA & Continuous Improvement, and Operational Readiness teams to ensure standards are embedded across all functions • Drive alignment with customer requirements and SLA commitments through standardized operational processes • Conduct regular assessments and gap analyses to identify areas for improvement and ensure continuous evolution of standards • Build, lead, and mentor a high-performing standards and governance team

• Maintain compliance standards for customers • Conduct high-volume screening, research, and disposition work • Submit model feedback for performance improvement • Identify and escalate key BSA/AML risks • Aid in the creation of documents, policies, and procedures • Maintain documentation of screening processes and results • Manage screening cases efficiently • Provide well-written summations of investigations and analyses • Assess and store sensitive information professionally

Role Description Forward's Risk and Compliance Operations is scaling to support 45x merchant volume without 45x headcount. The only way that works is if the function gets smarter faster than it grows. That is what this role exists to build. The Risk Intelligence Lead owns the analytical core of RCO. You will build the intelligence layer that powers decision-making across the function: - Dashboards that surface trends, patterns, and anomalies before they become incidents. - AI-assisted workflows that compress review time and reduce manual effort. - SQL infrastructure that turns raw operational data into forward-looking signals. - Automation that systematically eliminates unnecessary manual work. What makes this role distinct is where the intelligence comes from. You do not study the operation from a distance - you sit in it. Reviewing alerts and cases, working through merchant applications, understanding the day-to-day rhythm of the work is what gives you the pattern recognition to build systems that actually work. The best analytical infrastructure is built by someone who has lived the friction, not just modeled it. This is a build role at a company scaling fast. The person who does this well will shape what the RCO function looks like at 10x, 20x, 50x - and will grow directly with it. Qualifications - 4-7 years in fraud analysis, risk operations, compliance operations, or fintech - with hands-on queue ownership. - Deep knowledge of KYC/KYB: multi-layered business verification, UBO identification, beneficial ownership mapping, PEP and OFAC sanctions screening, EDD triggers, and perpetual ongoing monitoring. - Strong working knowledge of AML/BSA: SAR filing obligations and thresholds, structuring and money laundering typologies, high-risk red flags, and OCC/FinCEN examination standards. - Strong working knowledge of card payment processing: authorizations, settlements, Visa VAMP and Mastercard ACMP chargeback and fraud monitoring programs. - Strong working knowledge of ACH processing: return codes, NACHA guidelines, bank return resolution, and exception handling. - SQL proficiency - comfortable pulling and interpreting operational data from a modern data warehouse. - Python scripting for operational automation: scheduling scripts, API integration, data manipulation, alert generation, and report distribution. - Demonstrated experience using AI tools to augment operational work. - Strong written and verbal communication skills. Requirements - Own the Day-to-Day Merchant Lifecycle. - Manage the merchant application review queue. - Apply risk-based profiling. - Oversee bank account linking and verification. - Review and action transaction monitoring and fraud cases. - Handle bank returns, disputes, and chargeback escalations. - Act as subject matter expert for onboarding and operational risk. - Monitor onboarding, TM, and fraud queues. - Own the auto-adjudication boundary. - Perform root cause analysis on recurring issues. - Partner with Engineering to translate operational patterns. - Own the SQL-based reporting and analytical infrastructure. - Design and operate AI-assisted review workflows. - Build and maintain the Metabase dashboards. - Translate raw warehouse data into forward-looking signals. - Own model literacy for the team. - Identify manual workflows that can be eliminated. - Maintain SOPs that reflect how the team actually operates. - Spec, test, and validate operational tooling. - Track and report automation rate. - Serve as the senior RCO voice in cross-functional discussions. - Provide data-backed input on partner-level risk trends. - Design the Risk Intelligence function for scale. - Support the CRCO directly with ad-hoc analytical requests. - Own regulatory monitoring for the function. Benefits - Competitive salary and equity package. - Comprehensive health, dental, and vision benefits. - Flexible work arrangements and generous PTO. - Learning & development budget for conferences, courses, and certifications. - A direct line to shaping the operational and analytical architecture of a payments risk function scaling to 45x.

• проведення KYC клієнтів компанії • перевірка легітимності виграшів • блокування порушників (включаючи бонусхантерів, мультиакаунтинг тощо) • комунікація з внутрішніми командами та зовнішніми партнерами • частковий фінансовий моніторинг • обробка потоку операційних запитів • виявлення та попередження шахрайських дій (anti-fraud аналіз) • робота з внутрішніми системами • участь у перевірках бонусної активності та зловживань • підготовка внутрішньої звітності щодо інцидентів та підозрілих дій • налаштування або пропозиції щодо покращення правил ризик-контролю