Role Description We are seeking a Clinical Operations Lead (Japan) to build and scale a safe, high-quality, and compliant clinical operation in one of our most important growth markets. This role will lead the development of a scalable prescriber workforce, establish strong clinical governance frameworks aligned with Japanese regulations, and act as the primary clinical representative for the Japan market. You will work closely with global and local teams - including product, pharmacy partners, and patient support to ensure high-quality, culturally appropriate care delivery. This role requires a balance of hands-on execution and strategic leadership in a fast-paced, high-growth digital health environment. Key Responsibilities - Clinical Strategy & Market Development (Japan) - Lead clinical input for new product launches and market expansion in Japan - Adapt global clinical models to align with local regulations, prescribing practices, and patient expectations - Shape and continuously improve Japan-specific models of care - Workforce Scaling & Prescriber Management - Build and scale a reliable, high-quality prescriber network in Japan - Partner with hiring teams to design and execute screening, assessment, and onboarding processes - Establish systems for rostering, utilisation, and performance management - Support clinicians with clear guidance, ensuring consistent and safe prescribing practices - Clinical Quality, Insights & Risk Management - Monitor clinical performance through audits, data analysis, and prescriber insights - Lead clinical incident and complaint management, including triage, escalation, and resolution - Implement continuous quality improvement initiatives to enhance patient outcomes - Develop scalable clinical guardrails and safety protocols - Clinical Advisory & Cross-Functional Collaboration - Act as the clinical subject matter expert for Japan across all functions - Review and localise clinical content, patient communications, and educational materials - Collaborate closely with pharmacy partners, operations, and patient support teams - Ensure effective coordination for clinical risk management and escalation pathways - Clinical Governance & Compliance (Japan) - Establish and maintain clinical governance frameworks aligned with Japanese healthcare regulations - Develop clear clinical protocols (e.g., prescribing criteria, eligibility thresholds, escalation processes) - Support regulatory readiness, audits, and compliance requirements - Work closely with external stakeholders to ensure adherence to local standards of care - Practitioner Collaboration & Leadership - Act as the primary escalation point for Japanese prescribers and clinicians - Foster strong collaboration between remote practitioners and internal teams - Provide clinical leadership, guidance, and ongoing support to practitioners - External Engagement & Stakeholder Management - Build relationships with regulatory bodies, clinical associations, and healthcare stakeholders in Japan - Represent the company in industry events, conferences, and external forums - Support efforts to build trust and credibility in the Japanese healthcare ecosystem Qualifications - Licensed healthcare professional in Japan (e.g., physician, pharmacist, or allied health professional) - Strong understanding of the Japanese healthcare system, regulations, and prescribing practices - Experience in clinical operations, digital health, or healthcare strategy - Proven ability to build and scale teams or processes in a fast-paced environment - Strong stakeholder management skills, with the ability to work across local and global teams - Fluent in Japanese (native level) and comfortable working in English Benefits - Thoughtful, evidence-based clinical care - Ethical and responsible prescribing - Accessible, affordable treatment options - Warm, non-judgemental support for every patient - Access learning budgets (includes language learning), shadow peers in other teams, and learn from a global knowledge-sharing culture - Enjoy wellness budgets, mental health support through our Employee Assistance Program, annual health checks, flu shots, and work from anywhere policy - Work with state-of-the-art tools and contribute to bold, impactful solutions in healthcare

Role Description The Clinical Program Advisor focuses on providing expert consultation on rebate contracts and formulary strategies for complex custom clients, including data analysis, scenario modeling, and financial impact assessments. It involves collaborating with Clinical Account Executives to develop strategies, lead interdepartmental discussions, and ensure accurate documentation and optimization of modeling processes. Additionally, the position requires creating client presentations and maintaining alignment with departmental goals. - Provide consultation through rebate contract interpretation and strategic opportunity identification. - Meet directly with large and most complex custom clients to review modeling and cultivate relationships with Formulary Decision Makers (i.e., Pharmacy Directors, VP’s, etc.). - Evaluate client data, create scenarios, and provide expert formulary modeling and guidance for existing clients in alignment with department strategic objectives. - Ability to perform independent modeling with little to no modeling oversight by Clinical Program Sr. Advisor/Sr. Manager. - Collaborate with Clinical Account Executives to create strategy for Custom Clients based on formulary scenarios, rebate offerings, and modeling options. - In collaboration with Clinical Account Executives, discuss with clients any potential utilization management programs under evaluation to ensure that all modeling and requirements of these programs are accurately represented and in alignment with Pharmaceutical rebate contract. - Analyze the financial impact of client requested formulary changes to both the client and Express Scripts. - Create presentations for client formulary strategy and/or consulting meetings including all supporting documentation. - Lead interdepartmental team calls as required to discuss rebate invoicing eligibility terms/conditions. - Effectively document and communicate formulary analysis projects (i.e., model maintenance and QC). - Ensures optimization of work processes for formulary modeling strategies and achievement of department goals. Qualifications - Bachelor’s degree in Pharmacy, Pharm.D. preferred, with current active U.S. Pharmacist License. - 2+ years of working in the pharmacy environment. - 1+ years of significant formulary management/development experience. - Detail Oriented Organizational and Analytical skills. - Excellent PC skills – including Excel, PowerPoint and MS Access, experience with database. - Financial or analytical modeling experience. - Familiarity with pharmaceutical rebate contracts a plus. - Proven ability to work in a fast-paced – ever-changing environment. - Excellent relationship building and cross-functional skills. - Ability to travel approximately 10%. Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. - For this position, we anticipate offering an annual salary of 123,400 - 205,600 USD / yearly, depending on relevant factors, including experience and geographic location. - This role is also anticipated to be eligible to participate in an annual bonus plan. Benefits - Comprehensive range of benefits with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of your employment. - 401(k) and company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.

• Oversee the execution of clinical trials, ensuring that they are conducted efficiently, on time, and in compliance with regulatory requirements. • Coordinate clinical operations delivery, resolving issues, and developing team capability. • Lead the operational planning and execution of clinical trials, ensuring adherence to protocols and timelines. • Engage with cross-functional teams to optimize trial design and enhance operational efficiency. • Monitor trial progress and performance metrics, providing insights to inform decision-making and drive continuous improvement. • Mentor and develop junior staff, fostering a culture of collaboration and excellence within the team. • Build strong relationships with internal and external stakeholders to facilitate smooth communication across clinical operations.

Role Description As a Clinical Operations Coordinator at Talkiatry, you will partner with our Clinical and Operational leaders (dyad leadership team) to drive clinician satisfaction and operational excellence. Your primary focus is on providing excellent experience for our clinicians by fielding, responding, and/or escalating questions that arise in their day-to-day practice. In addition, you will coordinate key operational processes such as: - Provider preferences - Clinician time-off - Clinician pre-ramp preparation - Clinician offboarding Your seamless service and detail orientation will alleviate administrative burden for our clinicians and leadership (Chief Psychiatrists and Nurse Practitioner Director) in ways that make Talkiatry truly a special place to work. To be successful in this role, you will need exceptional organizational skills, clear communication, and the ability to adapt to the unique needs of each clinician or leader. You will: - Monitor clinician communication channels for questions and/or escalations, use training and other resources to triage, reply, and/or escalate to the appropriate team, closing the loop once a resolution has been achieved. - Process provider preferences changes to ensure patients are appropriately matched with providers. - Manage provider exits & associated mass and individual transfers to help ensure patient retention. - Schedule onboarding introduction meetings for new hire clinicians and execute our Onboarding Checklist. - Assist in schedule management for our Chief Psychiatrists and Nurse Practitioner Directors. - Complete one-off projects as needed, developing materials for essential meetings as required. Qualifications - Excellent verbal and written communication skills. - Strong time management and prioritization abilities. - Excellent follow-through that is proactive and responsive. - Proactive problem-solving skills and adaptability to changing plans and priorities. - Exceptional customer service skills and a high level of organizational knowledge. - Skilled with Microsoft Office Suite. - Familiar with working in EMRs (big plus if eCW). Benefits - Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care. - Collaborative environment: be part of building something from the ground up at a fast-paced startup. - Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more! - Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands. - It all comes back to care: we’re a mental health company, and we put our team’s well-being first.