Role Description CISI is seeking a dependable, service-oriented Crisis Liaison to support travelers experiencing medical or logistical emergencies both domestically and internationally. This role serves as a critical point of contact during time-sensitive situations, coordinating communication between travelers, medical providers, assistance partners, clients, and family members. The ideal candidate is calm under pressure, highly organized, and able to make sound decisions in a fast-paced environment. This is an excellent opportunity for someone interested in global health, travel assistance, crisis response, or medical operations. What You’ll Do - Assistance Coordination & Case Management - Serve as the primary liaison for travelers requiring medical or logistical assistance worldwide - Process Guarantees of Payment (GOPs) and provider referral requests within established one-hour service standards - Coordinate medical appointments and respond to inquiries related to benefits and coverage - Independently manage routine assistance requests and escalate complex medical emergencies to designated assistance partners - Support hospitalization and medical evacuation cases by ensuring timely communication and coordination - Communication & Stakeholder Support - Communicate clearly and professionally with travelers, healthcare providers, assistance partners, clients, and family members - Facilitate accurate information sharing during high-acuity medical situations - Provide guidance regarding CISI procedures, coverage expectations, and next steps - Participate in rotating crisis-duty responsibilities as assigned - Documentation & Operational Support - Maintain accurate case documentation using internal case management tools and Microsoft Excel - Assist with reporting, case tracking, and operational summaries - Support claims coordination, invoicing, and other administrative functions as needed Qualifications - Experience in customer service, healthcare support, assistance operations, or call-center environments - Strong verbal and written communication skills - Ability to multitask, prioritize effectively, and remain composed in high-pressure situations - Ability to work independently during evening and overnight shifts - Availability for rotating weekend and night coverage Preferred Qualifications - Experience in medical insurance, claims processing, or healthcare operations - Experience in high-volume assistance or customer support environments - Familiarity with Microsoft Excel and electronic case management systems - Background in travel assistance, emergency coordination, or healthcare administration is a plus Key Skills & Competencies - Professional judgment and decision-making - Excellent organizational and time-management skills - Empathy and strong interpersonal communication - Attention to detail and commitment to accuracy - Ability to adapt quickly in a dynamic, fast-paced environment - Collaborative mindset with the ability to work independently Benefits - Competitive salary and overtime compensation - Comprehensive health benefits - Paid time off - Remote work environment - Career development and advancement opportunities

• Assist the billing and accounts receivable team with administrative and billing tasks • Manage daily administrative operations including emails phone calls and calendars • Track and maintain Open and Closed Case Reports • Assist with onboarding processes including Welcome Calls for new clients • Prepare pre bills and assist with sending client invoices • Maintain organized and accurate records within case management and billing systems • Provide administrative support to paralegals and attorneys • Create and maintain client accounts in MyCase

• Supporting Area Vice President including calendar management, scheduling, report generation/management, travel support, and general administrative assistance. • Additional administrative support to the assigned area sales team. • Troubleshoot IT and compliance concerns including but limited to expense and travel issues while ensuring the teams are operating within corporate policy. • Process multiple tasks for onboarding, offboarding and transfer of employees. • Coordinate meetings and submit tradeshow/convention coverage requests in alignment with compliance policies. • Manage Outlook distribution lists and sales rosters. • Handle special project requests.

Role Description The College of IST is seeking applicants for part-time job of Course Development Assistant for Dr. Chris Gamrat. - Assisting with evaluating and updating existing course materials - Developing and testing new course materials - Ensuring accessibility and equity for course materials at large Requirements - Employment with the University will require successful completion of background check(s) in accordance with University policies. Benefits - The starting rate for this job is $14/hour Company Description Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. - If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. - Penn State is committed to and accountable for advancing equity, respect, and belonging. - We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives. - We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.