AMERICAN INSTITUTE FOR FOREIGN STUDY

Role Description CISI is seeking a dependable, service-oriented Crisis Liaison to support travelers experiencing medical or logistical emergencies both domestically and internationally. This role serves as a critical point of contact during time-sensitive situations, coordinating communication between travelers, medical providers, assistance partners, clients, and family members. The ideal candidate is calm under pressure, highly organized, and able to make sound decisions in a fast-paced environment. This is an excellent opportunity for someone interested in global health, travel assistance, crisis response, or medical operations. What You’ll Do - Assistance Coordination & Case Management - Serve as the primary liaison for travelers requiring medical or logistical assistance worldwide - Process Guarantees of Payment (GOPs) and provider referral requests within established one-hour service standards - Coordinate medical appointments and respond to inquiries related to benefits and coverage - Independently manage routine assistance requests and escalate complex medical emergencies to designated assistance partners - Support hospitalization and medical evacuation cases by ensuring timely communication and coordination - Communication & Stakeholder Support - Communicate clearly and professionally with travelers, healthcare providers, assistance partners, clients, and family members - Facilitate accurate information sharing during high-acuity medical situations - Provide guidance regarding CISI procedures, coverage expectations, and next steps - Participate in rotating crisis-duty responsibilities as assigned - Documentation & Operational Support - Maintain accurate case documentation using internal case management tools and Microsoft Excel - Assist with reporting, case tracking, and operational summaries - Support claims coordination, invoicing, and other administrative functions as needed Qualifications - Experience in customer service, healthcare support, assistance operations, or call-center environments - Strong verbal and written communication skills - Ability to multitask, prioritize effectively, and remain composed in high-pressure situations - Ability to work independently during evening and overnight shifts - Availability for rotating weekend and night coverage Preferred Qualifications - Experience in medical insurance, claims processing, or healthcare operations - Experience in high-volume assistance or customer support environments - Familiarity with Microsoft Excel and electronic case management systems - Background in travel assistance, emergency coordination, or healthcare administration is a plus Key Skills & Competencies - Professional judgment and decision-making - Excellent organizational and time-management skills - Empathy and strong interpersonal communication - Attention to detail and commitment to accuracy - Ability to adapt quickly in a dynamic, fast-paced environment - Collaborative mindset with the ability to work independently Benefits - Competitive salary and overtime compensation - Comprehensive health benefits - Paid time off - Remote work environment - Career development and advancement opportunities

Role Description As a Global Engagement & Marketing Intern (formerly Alumni Ambassador), you’ll represent AIFS Abroad to prospective students, parents, and campus staff. You’ll work closely with our University Relations Team, Marketing Department, and your campus education abroad office. Key Responsibilities: - Attend and represent AIFS Abroad at campus fairs, events, and presentations - Create content for social media and blogs - Host or collaborate on at least one AIFS Abroad event per semester - Present in classrooms and to student organizations - Table at events like orientation, International Education Week, etc. - Engage in outreach and follow up with interested students - Complete surveys, write reviews, and maintain an active online presence - Participate in regular check-ins and submit weekly updates via timesheets Qualifications - Currently enrolled as a full-time, in-person undergraduate through Fall 2026 – Spring 2027 - Enrolled at a partner university of AIFS Abroad that allows the promotion of programs - Alumni of an AIFS Abroad semester, summer, full-year, or J-Term program - Strong public speaking and time management skills - Proficient in Microsoft Office Suite, Google Suite, and Canva - Self-motivated, detail-oriented, and collaborative - Access to a computer and smart device (phone/tablet) Requirements - Commit to entire academic year (Fall 2026– Spring 2027) - Attend remote internship training and complete HR training within 2 weeks of start - Work 50 hours max during each semester (September through December, January through May), with flexible weekly scheduling - Meet regularly with AIFS Abroad staff and maintain campus connections - Communicate with on-campus contacts such as study abroad office, career service offices, etc. Benefits - $10/hour or local minimum wage - Position: Fully Remote - Free AIFS Abroad swag: alumni T-shirt, badge, and pin - Gain leadership, communication, and advocacy skills - Opportunities to network with AIFS Abroad professionals and campus partners Company Description Since 1964, AIFS Abroad has been a leader in providing transformative study and internship abroad programs. We are a mission-driven team passionate about global education, cultural exchange, and supporting our students, partner universities, and host communities.

Role Description AIFS Abroad is seeking a relationship-driven, results-oriented professional to lead university partnerships and student enrollment across a U.S. territory. This is a high-impact role where you will own your region, build meaningful institutional relationships, and directly influence student participation in international programs. If you thrive in a fast-paced, people-focused environment and enjoy a mix of strategy, travel, and relationship-building—this role offers both autonomy and growth. Key Responsibilities - Account Management (35%) - Build and maintain strong relationships with universities, faculty, and study abroad offices - Serve as the primary representative of AIFS Abroad within your territory - Deliver exceptional partner support and identify opportunities for growth - Promote study abroad, internship, and customized faculty-led programs - Organize campus visits, events, and outreach initiatives - Track partner engagement and maintain CRM data - Gather and share partner feedback and market insights - Student Enrollment (30%) - Drive student enrollment and meet territory-based targets and KPIs - Manage and optimize the enrollment funnel - Conduct outreach via phone, email, and text - Guide applicants through program selection and enrollment processes - Conduct interviews for internship applicants - Maintain accurate CRM data and reporting - Strategic Growth (30%) - Develop and execute territory strategies for partnership and enrollment growth - Identify and pursue new institutional partnerships - Expand engagement with underperforming or emerging accounts - Collaborate with marketing and communications on campaigns - Analyze trends and adjust strategies accordingly - Collaboration & Industry Engagement (5%) - Partner cross-functionally with internal teams - Represent AIFS Abroad at conferences and industry events - Stay informed on trends in international education Qualifications - Required - Bachelor’s degree - 2+ years of professional experience (sales, higher education, or related field preferred) - Strong communication, relationship-building, and organizational skills - Experience working with students and/or higher education institutions - Minimum of two months of continuous international experience (study, work, or travel) - Ability to manage a high-volume workload independently - Valid driver’s license - Preferred - 4+ years in international education or university administration - Sales or enrollment experience - CRM experience (e.g., HubSpot) - Experience working with colleges or universities - Familiarity with marketing tools and strategies - Second language proficiency Benefits - Mission-driven organization with global impact - Collaborative and supportive team environment - Opportunities to contribute to organizational growth and innovation - Comprehensive health benefits (medical, dental, vision) - Retirement savings plan (Fidelity Investments) - Generous paid time off, holidays, and parental leave

Job DetailsJob Location: APIA - Denver, CO - Denver, CO 80016Position Type: Part TimeSalary Range: $15,000.00 - $19,100.00 Commission/yearCommunity Representative – Au Pair in America (APIA) Location: Remote (with local travel within assigned geographic area) Position Type: Part-Time (Flexible Hours) Compensation: Fee-based, estimated annual earnings range: $15,000 - $19,000 paid per completed activity; annual servicing fee prorated and paid bi-weekly. About the Role As a Community Representative with Au Pair in America (APIA), you will support and guide host families and au pairs throughout their cultural exchange experience. Acting as a program liaison, you’ll ensure all placements meet U.S. Department of State regulations while helping foster meaningful cross-cultural relationships. This is a remote, flexible position ideal for candidates with experience in education, counseling, cultural exchange, or social work. Key Responsibilities Onboarding & Training Complete required webinars, training calls and online training within 2 months of start date Comply with all ongoing training requirements and attend annual refresher trainings Support & Monitoring Conduct in-home and virtual meetings with host families and au pairs in your cluster area Maintain contact with host families and au pairs and submit required reports in compliance with Department of State regulations Provide support for cultural adjustment, education enrollment, and conflict resolution Offer interim housing support in emergencies when required Community Engagement & Program Promotion Plan monthly au pair cultural meetups and an annual Host Family Day event Promote APIA through local outreach, social media, and community networking Guide prospective host families through the application and matching process Represent APIA at local events and marketing opportunities when possible QualificationsQualifications and Experience 5+ years’ experience in education, counseling, social work, cultural exchange, or youth development (preferred) Strong interpersonal, communication, and problem-solving skills Self-motivated, organized, and comfortable working independently Cross-cultural sensitivity and an interest in international exchange Reliable transportation for in-area visits (within 1-hour drive from home) Proficiency with email, online platforms, and CRM/data entry tools Additional Details Work Environment: Remote, home-based office Travel: Required for in-person visits, local events, and orientations Physical Requirements: Occasional lifting (up to 30 lbs.); use of car for travel Schedule: Flexible, based on family/au pair needs and reporting deadlines Benefits: At AIFS, we offer a comprehensive benefits package designed to support your personal and professional growth. This includes 401(k) with Roth and employer match options, fitness reimbursement, educational and language learning reimbursements, and health insurance for full-time employees. Why Au Pair in America? By joining Au Pair in America—a program of the American Institute for Foreign Study (AIFS)—you become part of a global mission to build cultural understanding and lifelong connections. Help make a lasting impact by ensuring host families and au pairs have a safe, supportive, and meaningful exchange experience. Equal Opportunity Employer: AIFS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #AIFSCareers

Job DetailsJob Location: APIA - Denver, CO - Denver, CO 80016Position Type: Part TimeSalary Range: $15,000.00 - $19,100.00 Commission/yearCommunity Representative – Au Pair in America (APIA) Location: Remote (with local travel within assigned geographic area) Position Type: Part-Time (Flexible Hours) Compensation: Fee-based, estimated annual earnings range: $15,000 - $19,000 paid per completed activity; annual servicing fee prorated and paid bi-weekly. About the Role As a Community Representative with Au Pair in America (APIA), you will support and guide host families and au pairs throughout their cultural exchange experience. Acting as a program liaison, you’ll ensure all placements meet U.S. Department of State regulations while helping foster meaningful cross-cultural relationships. This is a remote, flexible position ideal for candidates with experience in education, counseling, cultural exchange, or social work. Key Responsibilities Onboarding & Training Complete required webinars, training calls and online training within 2 months of start date Comply with all ongoing training requirements and attend annual refresher trainings Support & Monitoring Conduct in-home and virtual meetings with host families and au pairs in your cluster area Maintain contact with host families and au pairs and submit required reports in compliance with Department of State regulations Provide support for cultural adjustment, education enrollment, and conflict resolution Offer interim housing support in emergencies when required Community Engagement & Program Promotion Plan monthly au pair cultural meetups and an annual Host Family Day event Promote APIA through local outreach, social media, and community networking Guide prospective host families through the application and matching process Represent APIA at local events and marketing opportunities when possible QualificationsQualifications and Experience 5+ years’ experience in education, counseling, social work, cultural exchange, or youth development (preferred) Strong interpersonal, communication, and problem-solving skills Self-motivated, organized, and comfortable working independently Cross-cultural sensitivity and an interest in international exchange Reliable transportation for in-area visits (within 1-hour drive from home) Proficiency with email, online platforms, and CRM/data entry tools Additional Details Work Environment: Remote, home-based office Travel: Required for in-person visits, local events, and orientations Physical Requirements: Occasional lifting (up to 30 lbs.); use of car for travel Schedule: Flexible, based on family/au pair needs and reporting deadlines Benefits: At AIFS, we offer a comprehensive benefits package designed to support your personal and professional growth. This includes 401(k) with Roth and employer match options, fitness reimbursement, educational and language learning reimbursements, and health insurance for full-time employees. Why Au Pair in America? By joining Au Pair in America—a program of the American Institute for Foreign Study (AIFS)—you become part of a global mission to build cultural understanding and lifelong connections. Help make a lasting impact by ensuring host families and au pairs have a safe, supportive, and meaningful exchange experience. Equal Opportunity Employer: AIFS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #AIFSCareers

Job DetailsJob Location: APIA - Colorado Springs, CO - Colorado Springs, CO 80901Position Type: Full TimeSalary Range: $23,250.00 - $28,450.00 SalaryCommunity Representative – Au Pair in America (APIA) Location: Remote (with local travel within assigned geographic area) Position Type: Full-Time (Flexible Hours) Compensation: Fee-based, salary range: $23,250 - $28,450 will be paid per completed activity; annual servicing fee prorated and paid bi-weekly About the Role As a Community Representative with Au Pair in America (APIA), you will support and guide host families and au pairs throughout their cultural exchange experience. Acting as a program liaison, you’ll ensure all placements meet U.S. Department of State regulations while helping foster meaningful cross-cultural relationships. This is a remote, flexible position ideal for candidates with experience in education, counseling, cultural exchange, or social work. Key Responsibilities Onboarding & Training Complete required webinars, training calls and online training within 2 months of start date Comply with all ongoing training requirements and attend annual refresher trainings Support & Monitoring Conduct in-home and virtual meetings with host families and au pairs in your cluster area Maintain contact with host families and au pairs and submit required reports in compliance with Department of State regulations Provide support for cultural adjustment, education enrollment, and conflict resolution Offer interim housing support in emergencies when required Community Engagement & Program Promotion Plan monthly au pair cultural meetups and an annual Host Family Day event Promote APIA through local outreach, social media, and community networking Guide prospective host families through the application and matching process Represent APIA at local events and marketing opportunities when possible QualificationsQualifications and Experience 5+ years’ experience in education, counseling, social work, cultural exchange, or youth development (preferred) Strong interpersonal, communication, and problem-solving skills Self-motivated, organized, and comfortable working independently Cross-cultural sensitivity and an interest in international exchange Reliable transportation for in-area visits (within 1-hour drive from home) Proficiency with email, online platforms, and CRM/data entry tools Additional Details Work Environment: Remote, home-based office Travel: Required for in-person visits, local events, and orientations Physical Requirements: Occasional lifting (up to 30 lbs.); use of car for travel Schedule: Flexible, based on family/au pair needs and reporting deadlines Benefits: At AIFS, we offer a comprehensive benefits package designed to support your personal and professional growth. This includes 401(k) with Roth and employer match options, fitness reimbursement, educational and language learning reimbursements, and health insurance for full-time employees. Why Au Pair in America? By joining Au Pair in America—a program of the American Institute for Foreign Study (AIFS)—you become part of a global mission to build cultural understanding and lifelong connections. Help make a lasting impact by ensuring host families and au pairs have a safe, supportive, and meaningful exchange experience. Equal Opportunity Employer: AIFS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #AIFSCareers

Job DetailsJob Location: APIA - Colorado Springs, CO - Colorado Springs, CO 80901Position Type: Full TimeSalary Range: $23,250.00 - $28,450.00 SalaryCommunity Representative – Au Pair in America (APIA) Location: Remote (with local travel within assigned geographic area) Position Type: Full-Time (Flexible Hours) Compensation: Fee-based, salary range: $23,250 - $28,450 will be paid per completed activity; annual servicing fee prorated and paid bi-weekly About the Role As a Community Representative with Au Pair in America (APIA), you will support and guide host families and au pairs throughout their cultural exchange experience. Acting as a program liaison, you’ll ensure all placements meet U.S. Department of State regulations while helping foster meaningful cross-cultural relationships. This is a remote, flexible position ideal for candidates with experience in education, counseling, cultural exchange, or social work. Key Responsibilities Onboarding & Training Complete required webinars, training calls and online training within 2 months of start date Comply with all ongoing training requirements and attend annual refresher trainings Support & Monitoring Conduct in-home and virtual meetings with host families and au pairs in your cluster area Maintain contact with host families and au pairs and submit required reports in compliance with Department of State regulations Provide support for cultural adjustment, education enrollment, and conflict resolution Offer interim housing support in emergencies when required Community Engagement & Program Promotion Plan monthly au pair cultural meetups and an annual Host Family Day event Promote APIA through local outreach, social media, and community networking Guide prospective host families through the application and matching process Represent APIA at local events and marketing opportunities when possible QualificationsQualifications and Experience 5+ years’ experience in education, counseling, social work, cultural exchange, or youth development (preferred) Strong interpersonal, communication, and problem-solving skills Self-motivated, organized, and comfortable working independently Cross-cultural sensitivity and an interest in international exchange Reliable transportation for in-area visits (within 1-hour drive from home) Proficiency with email, online platforms, and CRM/data entry tools Additional Details Work Environment: Remote, home-based office Travel: Required for in-person visits, local events, and orientations Physical Requirements: Occasional lifting (up to 30 lbs.); use of car for travel Schedule: Flexible, based on family/au pair needs and reporting deadlines Benefits: At AIFS, we offer a comprehensive benefits package designed to support your personal and professional growth. This includes 401(k) with Roth and employer match options, fitness reimbursement, educational and language learning reimbursements, and health insurance for full-time employees. Why Au Pair in America? By joining Au Pair in America—a program of the American Institute for Foreign Study (AIFS)—you become part of a global mission to build cultural understanding and lifelong connections. Help make a lasting impact by ensuring host families and au pairs have a safe, supportive, and meaningful exchange experience. Equal Opportunity Employer: AIFS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #AIFSCareers

Job DetailsJob Location: APIA Frisco, TX - Frisco, TX 75034Position Type: Part TimeSalary Range: $18,700.00 - $22,800.00 SalaryCommunity Representative – Au Pair in America (APIA) Location: Remote (with local travel within assigned geographic area) Position Type: Part-Time (Flexible Hours) Compensation: Fee-based, salary range $18,700 - $22,800 paid per completed activity; annual servicing fee prorated and paid bi-weekly About the Role As a Community Representative with Au Pair in America (APIA), you will support and guide host families and au pairs throughout their cultural exchange experience. Acting as a program liaison, you’ll ensure all placements meet U.S. Department of State regulations while helping foster meaningful cross-cultural relationships. This is a remote, flexible position ideal for candidates with experience in education, counseling, cultural exchange, or social work. Key Responsibilities Onboarding & Training Complete required webinars, training calls and online training within 2 months of start date Comply with all ongoing training requirements and attend annual refresher trainings Support & Monitoring Conduct in-home and virtual meetings with host families and au pairs in your cluster area Maintain contact with host families and au pairs and submit required reports in compliance with Department of State regulations Provide support for cultural adjustment, education enrollment, and conflict resolution Offer interim housing support in emergencies when required Community Engagement & Program Promotion Plan monthly au pair cultural meetups and an annual Host Family Day event Promote APIA through local outreach, social media, and community networking Guide prospective host families through the application and matching process Represent APIA at local events and marketing opportunities when possible QualificationsQualifications and Experience 5+ years’ experience in education, counseling, social work, cultural exchange, or youth development (preferred) Strong interpersonal, communication, and problem-solving skills Self-motivated, organized, and comfortable working independently Cross-cultural sensitivity and an interest in international exchange Reliable transportation for in-area visits (within 1-hour drive from home) Proficiency with email, online platforms, and CRM/data entry tools Additional Details Work Environment: Remote, home-based office Travel: Required for in-person visits, local events, and orientations Physical Requirements: Occasional lifting (up to 30 lbs.); use of car for travel Schedule: Flexible, based on family/au pair needs and reporting deadlines Benefits: At AIFS, we offer a comprehensive benefits package designed to support your personal and professional growth. This includes 401(k) with Roth and employer match options, fitness reimbursement, educational and language learning reimbursements, and health insurance for full-time employees. Why Au Pair in America? By joining Au Pair in America—a program of the American Institute for Foreign Study (AIFS)—you become part of a global mission to build cultural understanding and lifelong connections. Help make a lasting impact by ensuring host families and au pairs have a safe, supportive, and meaningful exchange experience. Equal Opportunity Employer: AIFS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #AIFSCareers

Job DetailsJob Location: APIA Frisco, TX - Frisco, TX 75034Position Type: Part TimeSalary Range: $18,700.00 - $22,800.00 SalaryCommunity Representative – Au Pair in America (APIA) Location: Remote (with local travel within assigned geographic area) Position Type: Part-Time (Flexible Hours) Compensation: Fee-based, salary range $18,700 - $22,800 paid per completed activity; annual servicing fee prorated and paid bi-weekly About the Role As a Community Representative with Au Pair in America (APIA), you will support and guide host families and au pairs throughout their cultural exchange experience. Acting as a program liaison, you’ll ensure all placements meet U.S. Department of State regulations while helping foster meaningful cross-cultural relationships. This is a remote, flexible position ideal for candidates with experience in education, counseling, cultural exchange, or social work. Key Responsibilities Onboarding & Training Complete required webinars, training calls and online training within 2 months of start date Comply with all ongoing training requirements and attend annual refresher trainings Support & Monitoring Conduct in-home and virtual meetings with host families and au pairs in your cluster area Maintain contact with host families and au pairs and submit required reports in compliance with Department of State regulations Provide support for cultural adjustment, education enrollment, and conflict resolution Offer interim housing support in emergencies when required Community Engagement & Program Promotion Plan monthly au pair cultural meetups and an annual Host Family Day event Promote APIA through local outreach, social media, and community networking Guide prospective host families through the application and matching process Represent APIA at local events and marketing opportunities when possible QualificationsQualifications and Experience 5+ years’ experience in education, counseling, social work, cultural exchange, or youth development (preferred) Strong interpersonal, communication, and problem-solving skills Self-motivated, organized, and comfortable working independently Cross-cultural sensitivity and an interest in international exchange Reliable transportation for in-area visits (within 1-hour drive from home) Proficiency with email, online platforms, and CRM/data entry tools Additional Details Work Environment: Remote, home-based office Travel: Required for in-person visits, local events, and orientations Physical Requirements: Occasional lifting (up to 30 lbs.); use of car for travel Schedule: Flexible, based on family/au pair needs and reporting deadlines Benefits: At AIFS, we offer a comprehensive benefits package designed to support your personal and professional growth. This includes 401(k) with Roth and employer match options, fitness reimbursement, educational and language learning reimbursements, and health insurance for full-time employees. Why Au Pair in America? By joining Au Pair in America—a program of the American Institute for Foreign Study (AIFS)—you become part of a global mission to build cultural understanding and lifelong connections. Help make a lasting impact by ensuring host families and au pairs have a safe, supportive, and meaningful exchange experience. Equal Opportunity Employer: AIFS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #AIFSCareers