• Manage the overall delivery relationship with assigned program / project clients. • Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status. • Lead overall implementation of large enterprise projects and small programs, with team sizes varying from 3 to 50 people (TTEC Digital staff, contractors, client resources and vendors). • Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes. • Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and providing project progress and issues to client stakeholders, delivery management and account team. • Ensure client stakeholder alignment and drive overall program customer satisfaction. • Develop and deliver financial reporting dashboards providing project financial status to client stakeholders. • Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions. • Review project invoices for accuracy. • Work with project staff to develop work plans and assign duties, responsibilities to ensure the specified project objectives are met. • Coach members of the project teams as needed to optimize the efficiency of the team. • Manage the program resource plan, project plan and schedule. • Achieve project goals within designated constraints. • Perform and support project management duties related to resource utilization and revenue projection. • Assist in the continuous improvement to the established project management methodologies.

Role Description Amazon Pharmacy Payer Relations is seeking a driven, talented, and experienced individual to play a critical role in B2B Business Development working with large healthcare organizations. This position will focus on managing strategic opportunities and partnerships on behalf of Amazon Pharmacy to drive growth and foster patient-centric initiatives for health insurance organizations, pharmacy benefit managers, and other strategic partners. This role will be instrumental in fostering pharmacy provider relationships with payer organizations that desire innovation in their end-to-end member experience. This role will manage critical relationships with external business partners to create go-to-market products and services that will drive growth and innovation across the pharmaceutical industry. This role will spearhead business development solutions for Amazon Pharmacy payer strategy, driving key growth and profitability goals of the business. Within the first year, this individual contributor will support and grow existing relationships and strongly influence the business development team’s trajectory. Key job responsibilities - Partner with counterparts on the Health Insurer's team to create a differentiated member experience. - Identify opportunities to drive member education and adoption of Amazon Pharmacy. - Identify areas of friction in the Amazon Pharmacy payer experience and partner with internal stakeholders to fix. - Drive RFP and contracting administration. - Strong LP's include: Deep Dive, Customer Obsession (both partner and their members), Earn Trust, Deliver Results. A day in the life Work closely with internal and external stakeholders to optimize the health insurance plan's member pharmacy experience while also driving member adoption of Amazon Pharmacy. About the team Payer relations business development is part of Amazon Pharmacy Partner Services, representing Amazon Pharmacy with key relationships for Pharmacy Benefit Managers (PBMs), Managed Care Organizations (MCOs), Health Insurers (Health Plans), and industry consultants. Qualifications - 5+ years of developing, negotiating, and executing business agreements experience. - 5+ years of professional or military experience. - 5+ years of solving problems with technology in the Healthcare/Life Sciences Industry experience. - 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience. - Experience developing strategies that influence leadership decisions at the organizational level. Requirements - Bachelor's degree (preferred). - Experience influencing internal and external stakeholders. - Experience identifying, negotiating, and executing complex legal agreements. Benefits - Comprehensive health insurance (medical, dental, vision, prescription). - Basic Life & AD&D insurance and option for Supplemental life plans. - EAP and Mental Health Support. - Medical Advice Line. - Flexible Spending Accounts. - Adoption and Surrogacy Reimbursement coverage. - 401(k) matching. - Paid time off. - Parental leave. Company Description Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. USA, AZ, Virtual Location - Arizona - 147,900.00 - 200,100.00 USD annually USA, WA, Virtual Location - Washington - 147,900.00 - 200,100.00 USD annually

• Lead end‑to‑end delivery of technical projects, including planning, execution, monitoring, and closure. • Define project scope, objectives, milestones, success metrics, and deliverables. • Develop and maintain detailed project plans, schedules, dependencies, and risk registers. • Develop a new design and provide technical solution to the user stories. • Lead the team as a technical architect. • Serve as a Subject Matter Expert technical consultant for a public sector financial services loan application project. • Review technical requirements and code developed by the developers, in a migration from COBOL to Oracle. • Create new loan application program in Oracle PL/SQL, Coldfusion. • Develop new functionality. • Manage the technical team. • Manages team members to uncover and resolve highly complex issues, providing oversight and subject matter expertise.

• Lead customer-facing implementation tasks — Serve as the primary point of contact for customers during data interface setup, coordinating with their EHR/Optime, interface, and reporting teams to meet project milestones. • Execute data validation and testing — Build and run test scripts to validate HL7 interfaces (SIU messages), report-based data feeds (e.g., Epic Reporting Workbench, Clarity scheduled/logged case reports, block schedule and release files), and other data sources. • Monitor production interfaces — Track active customer data feeds for variances (e.g., new surgical service lines, unmapped procedures) and outages (e.g., missing fields, dropped messages), escalating and resolving issues proactively. • Support new customer onboarding — Coordinate the technical data integration workstream for new implementations, including staging environment setup, endpoint testing, and production go-live QA. • Maintain documentation and processes — Create and maintain customer-specific data configuration documents, test plans, runbooks, and interface specifications. • Collaborate cross-functionally — Work closely with Product, Engineering, and Customer Success to relay data availability questions, surface limitations (e.g., real-time vs. nightly batch data), and inform the product roadmap with implementation insights. • Support scoping of new data sources — Assist in evaluating alternative data sources such as ADT feeds, orders interfaces, and Epic APIs as Apella expands its data platform.