Aircall, a fast-growing SaaS startup, was founded in 2014 to help clients set up cloud-based, team-focused call centers that can be seamlessly integrated with t
Customer Support Specialist
Location
Arizona + 11 moreAll locations: Arizona | District Of Columbia | Florida | Illinois | New Jersey | North Carolina | Ohio | Massachusetts | Michigan | South Carolina | Texas | Wisconsin
Posted
17 days ago
Salary
$40K - $50K / year
Seniority
Senior
Job Description
Customer Support Specialist
Aircall
• You’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. • Your interactions with our customers directly impact their ability to run their teams efficiently. • You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.
Job Requirements
- Experience in a SaaS B2B customer support role is a plus
- Excellent written and verbal communication skills
- Technical aptitude
- Exhibit strong curiosity (to investigate issues) and empathy (to build positive customer experiences)
- Ability to multi-task across different tools and platforms
- Willingness to work with multiple teams in an international and multilingual remote/hybrid environment
Benefits
- Medical, dental, and vision insurance is 100% covered
- 401k plan with company matching!
- Unlimited PTO — take the time you need to come to work feeling great!
- Wellness, internet, and childcare reimbursements
- Generous parental leave policy
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