Role Description Persistence AI is seeking a reliable and detail-oriented Remote Support Services Specialist to join our growing team. In this role, you will provide administrative, operational, and customer support services to ensure smooth day-to-day business operations. The ideal candidate is organized, responsive, tech-savvy, and capable of managing multiple tasks in a fast-paced remote environment. - Provide professional email, chat, and phone support to clients and team members - Assist with scheduling, data entry, file management, and documentation - Maintain accurate records and update internal databases - Respond promptly to inquiries and resolve issues efficiently - Coordinate with internal departments to ensure timely completion of tasks - Prepare reports, spreadsheets, and support documents as needed - Monitor workflows and assist with general administrative operations - Maintain confidentiality and handle sensitive information professionally - Support onboarding and communication processes for new clients or staff Qualifications - Previous experience in customer support, administrative support, or remote operations preferred - Strong written and verbal communication skills - Proficient with Microsoft Office, Google Workspace, and virtual communication tools - Ability to multitask and work independently with minimal supervision - Excellent organizational and time-management skills - High attention to detail and problem-solving abilities - Reliable internet connection and dedicated remote workspace required Requirements - Must be authorized to work in the United States - Must reside within the United States to be considered for this role - Ability to work scheduled shifts and meet deadlines consistently Benefits - Competitive hourly pay - Flexible remote work environment - Paid training provided - Opportunities for career growth and advancement - Supportive and collaborative team culture - Paid time off and performance incentives

Title: Customer Service Representative - July 2026 Start - Inbound Only Location: Biloxi, MS Full Time Entry Level Job Description: Remote Inbound Call Center Representative Join a team that makes a difference! Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! This is a fully remote opportunity! What You Can Expect from Us: - Competitive pay: $23.83/hour = $18.35/hourly rate of pay + $4.93/ hour Health and Wellness Benefit (is available up to 40 hours per week) - Rate may increase based on location and VA compliance requirements. - Remote Role: You can work from home! - Full time employment with a set Schedule that will fall between 9am-9pm Central Standard Time - Comprehensive health, dental, and vision. - Paid time off, paid sick time and 11 paid holidays - 401(k) with employer matching - Tuition assistance and employee support programs - Paid training and all equipment provided - Opportunities for advancement - Friendly, business casual work environment What You’ll Do: - Answer incoming calls and assist customers with their questions. - Provide excellent service with a positive and understanding approach. - Document call details in our systems. - Solve problems and help customers find solutions. - Work with a variety of people and build positive relationships. - And other tasks, as needed. What You’ll Need: - U.S. citizenship (work sponsorship not available) - Two forms of valid ID (one must be a REAL ID or U.S. passport) - Ability to obtain and pass a VA government background check - Great communication skills and a desire to help others - Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.) - Attention to detail and reliable flexibility to work solo and on a team - Preferred 1 year of call center experience - General office skills and knowledge of standard office computer equipment Machines and Equipment: The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines. Physical Activity: The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements. Working Conditions: The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data PCS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages.

• Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools. • Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service. • Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

• Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. • Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service. • Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.