Peaksware

Title: Digital Production Specialist (Temporary) - Alfred Music Location: Louisville, CO, US Job Description: This is a temporary, hourly paid position where you will be expected to work 40 hours per week. The anticipated duration of the role is approximately 5 months. Company Information Join Alfred Music and Help Inspire the Next Generation of Musicians. At Alfred Music, we believe that music is for everyone. As the world’s leading educational music publisher, we’ve been helping musicians learn, grow, and express themselves for over 100 years. Our extensive catalog of high-quality sheet music, method books, and instructional resources serves educators, students, and performers across all levels and genres—from the first piano lesson to professional concert halls. We are dedicated to supporting music education and making it accessible to all. Our products are used in classrooms, studios, and homes around the world, empowering teachers and inspiring students to develop their musical voices. Whether it's our popular method series like Alfred’s Basic Piano Library or innovative performance pieces, our goal is to nurture a lifelong love of music in every learner. If you're passionate about music education and want to make a meaningful impact on the lives of teachers and students around the world, Alfred Music offers the opportunity to combine purpose with creativity. Come help us write the next chapter in music learning. General Summary As a Digital Production Specialist primarily supporting the Alfred Music brand, you are the technical specialist responsible for preparing and managing product assets for both print and digital distribution. Your core responsibility is to support the Production team by guiding products through the reprint and lifecycle management process to maintain inventory levels and ensure market availability. This involves leveraging advanced design software and established archival techniques to convert legacy files or raw scans into current, compliant, print-ready, and digital-ready formats, while rigorously adhering to internal and vendor quality standards. This role is crucial for enabling the company’s sales, marketing, and distribution efforts across all platforms. You are a proactive problem-solver and a collaborative member of the team, working closely with Editorial, Marketing, and Purchasing. This role reports directly to the Director, Digital Production. Core Functions: - Manage the end-to-end reprint workflow for a large catalog of published products, prioritizing jobs based on inventory needs and sales history to ensure continuous product availability. - Prepare and deliver files according to the specific technical requirements of multiple external vendors and output types (e.g., offset, digital, print-on-demand) to guarantee high-quality physical production. - Execute all necessary pre-press adjustments—such as color conversion, bleed/trim management, font handling, and layer clean-up—following a detailed quality control checklist to achieve final print-readiness. - Coordinate with vendors and internal teams for final proof review and sign-off, confirming file integrity and compliance before mass production begins. - Generate and process various high-resolution digital product assets required for online distribution channels, e-commerce platforms, and marketing initiatives. - Maintain and process digital products for online consumption, ensuring that all data and assets are properly configured within the inventory and fulfillment systems. - Produce specialized assets, such as web-preview images for video and website product views, applying necessary watermarks, resizing, and reformatting according to platform specifications. - Manage the creation of Search Inside the Book (SITB) content files for key online retailers (e.g., Amazon, Google Books). - Help manage and maintain the company's extensive digital archive, including the retrieval, manipulation, and updating of product files. - Troubleshoot and recover legacy or lost files using a variety of internal and external resources, coordinating with historical printers and technical archives to complete product file sets. - Utilize and maintain product data across various internal systems (e.g., inventory, fulfillment, and product databases) to ensure data integrity aligns with all production and digital distribution efforts. Requirements Required Qualifications: - 2+ years of professional experience in a print production, graphic design, or pre-press environment. - Moderate proficiency using Adobe Creative Cloud applications, including InDesign, Photoshop, Illustrator, and Acrobat/Distiller (specifically for Pre-Press and File Inspection). - Basic knowledge of digital image editing, including preparing files for print (CMYK, spot colors), color correction, and manipulation of both vector and raster graphics. - Basic understanding of pre-press procedures, printer specifications, and quality assurance best practices. - Familiarity with standard operating systems and hardware platforms (PC and Mac OS). - Excellent organizational skills with the ability to manage multiple complex projects under tight deadlines and collaborate effectively within a team. Desired Qualifications: - Music training and/or general knowledge of musical concepts and the ability to copy-edit music and text - Strong written and verbal communication skills - Great attention to detail with strong organizational skills - Ability to manage multiple competing priorities; work well under pressure with a positive attitude - Must be able to collaborate, receive direction, and follow specific guidelines; Experience using FileMaker, AS400, Suitcase Fusion, ASANA, Slack, and/or FTP clients The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Compensation: We are committed to fair and equitable compensation practices. The hourly compensation range for this role in Colorado is $18.58 - $30.96. We typically hire at the lower to mid-point of the range, with the top end reserved for internal growth and exceptional performance. Actual pay depends on factors like experience, technical depth, geographic location, and alignment with internal peers. Work Environment This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. #LI-Hybrid Physical Demands While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Recruiting Agency Notice: We do not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or our employees. We are not responsible for any fees related to unsolicited resume.

Bilingual Account Executive (English/Spanish) - TrainingPeaks Hybrid TrainingPeaks Full time 132TP Louisville, Colorado, United States OverviewApplication Description Company Information We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best. Our software platforms connect performers, instructors and creators enabling them to publish, teach and train using the principles of deliberate practice. You may know us as TrainingPeaks, MakeMusic, TrainHeroic and Alfred Music. All these brands are under the Peaksware umbrella. TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training. TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes. MakeMusic develops software to transform how music is composed, taught, learned and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals and hobbyists experience the joy of making music. Peaksware has been featured in BuiltInColorado’s Top 100 Companies list since 2017 and our brands have been recognized in Outside Magazine’s “Best Places to Work” multiple years in a row. Peaksware has also been honored as a part of Mogul’s “Top 1,000 Companies for millennial Women Worldwide”. We are proud of our company culture and of consistently being recognized, both locally and nationally, as a top workplace. About the Role: As an Account Executive (Inbound), you will play a crucial role in nurturing leads to drive business growth. You will work closely with potential customers (endurance and strength coaches) to understand their needs and desired outcomes and build strong, meaningful relationships, while demonstrating our differentiators and the value of our products. This position will sit directly with the Sales team, work in close collaboration with the Customer Support and Customer Success Teams, Marketing Teams, and Product Teams, and report to the Director of Sales. About You: A skilled active listener, you enjoy the process of discovery and care about getting customers connected with the right solutions quickly. You are goal-oriented, curious, and resilient, and you work well in a fast paced, ever-changing environment. Ultimately, your tenacity and passion for helping others achieve their goals will convert these built relationships into paying customers. Core Functions: - Qualify and manage all warm inbound leads from sales, marketing and partnership funnels - Initiate and maintain contact with prospects through phone calls, emails, meetings, and other communication channels - Identify the specific needs, challenges, and desired outcome of prospects, tailoring product offerings and conversations to address those needs effectively - Progress inbound leads through the sales journey and buying process to close Other Responsibilities: - Meet or exceed monthly, quarterly, and annual sales quotas and targets - Provide clear and accurate visibility into pipeline performance resulting in increased accuracy of revenue forecasts - Develop and maintain strong product knowledge, proactively learning new features, and product updates translating changes to value propositions and refining talk tracks - Lead demos with prospective customers, providing them with information and resources tailored to their needs, while maximizing the value of our products and services - Gather and take feedback from prospects internally, advocating for changes that reflect the needs of our customers and prospects - Effectively manage your sales pipeline by keeping detailed records of customer information and interactions, sales activities, and progress toward sales goals in CRM - Seamlessly transition paying customers to Customer Success Requirements Required Qualifications: - 1-3 years experience in a SaaS sales capacity - Full professional proficiency in English and Spanish - Proficient problem solving and critical thinking skills with a bias toward making data-driven decisions - Strong communication and interpersonal skills in both written and verbal mediums - Strong organizational skills, able to prioritize tasks appropriately and manage multiple projects simultaneously - Self-starter, with a proven ability to take ownership of assignments while working closely with others in a fast-paced, time-sensitive environment - Passion for health, fitness, and endurance sports - Growth-mindset: track record of learning from mistakes, finding opportunity among challenges, and dedication to continuous improvement Desired Qualifications: - Familiarity with our products - TrainHeroic and/or TrainingPeaks - Experience as a Coach and/or Athlete in Strength and/or Endurance Sports - Working Knowledge of CRM tools - Familiarity with Google Suite tools

Role Description This is a seasonal, hourly paid position where you will be expected to work 40 hours per week and is anticipated to last through October 30, 2026. As a Seasonal Customer Service Representative, your primary mission will be to ensure smooth and efficient order processing during our peak back-to-school season. You'll play a crucial role in supporting our sales and customer success teams, engaging directly with customers via telephone and online communications to quickly and accurately process and activate orders. Beyond order fulfillment, you'll assist with essential Customer Relationship Management (CRM) data cleanup and organization, directly contributing to customer satisfaction and operational efficiency during this crucial period. You're a continuous learner with a hunger for knowledge, approaching challenges as opportunities to improve. You value team members' input from all levels and actively seek ways to support your colleagues. You will sit directly with the Sales & Customer Success Teams, and report to the Director of Sales. Core Functions: - Efficiently process a high volume of inbound customer orders received via phone, email, and chat, ensuring accuracy and speed during peak seasonal periods. - Expedite customer order placement and purchase activation, ensuring timely access to our products and services. - Assist with CRM data cleanup and organization to maintain accurate customer records, streamline operations, and support future customer engagement initiatives. - Resolve technical purchase-related inquiries and basic product activation issues, escalating complex problems to the appropriate teams when necessary. - Identify opportunities to educate customers on additional relevant products that can enhance their learning or teaching experience within our music brands. - Collaborate with teams to provide exceptional service and gather customer feedback for continuous improvement. - Submit and manage product issues and bugs to the Product and/or Engineering teams as appropriate, ensuring timely resolution for customers. Qualifications - Minimum of 1 year of experience in a customer-facing role, demonstrating strong problem-solving skills, in the music or music education industry. - Familiarity with MakeMusic Cloud (formerly SmartMusic) and/or Finale is highly beneficial, or a demonstrated ability to quickly learn and navigate new software applications. - Ability to troubleshoot and resolve technical purchase issues and basic account/activation problems via telephone and email. - Demonstrated effectiveness in clear and concise verbal and written technical communication. - Superior customer service and problem-solving skills, with a focus on quick and accurate resolution. - Ability to maintain a calm and professional demeanor during escalated situations or high-pressure periods. - Effectively prioritize and manage multiple tasks while maintaining strong organizational skills. - Technical proficiency with both PC and Mac platforms. Requirements - Proven experience in a fast-paced customer service environment, managing a high volume of inquiries via phone, email, or chat. - Prior experience in an educational technology (EdTech) or SaaS company. - Familiarity with CRM software (e.g., HubSpot) and customer support platforms (e.g., TalkDesk) is a strong plus. - Experience in Education, especially within music education or school administration. - A genuine passion for music and/or music education. - Demonstrated ability to quickly learn and adapt to new software platforms and internal systems. Compensation Peaksware is committed to fair and equitable compensation practices. The hourly range for this role in Colorado is $14.49 - $24.14/hour. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications. Work Environment This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. Physical Demands While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Role Description As a Customer Success, Account Manager on our team, you will be a co-architect of the customer experience for our high-volume account segment. This is a unique hybrid role designed for a CSM who loves nurturing relationships but is equally passionate about the "multiplier effect"—using marketing strategies and digital motions to provide a high-touch feel at a massive scale. You will manage the account journey post-sales through renewal, ensuring these customers are successfully onboarded, supported, nurtured, and renewed. - Manage a high-volume book of business within our scale segment, leveraging "one-to-many" strategies to drive renewals and expansion opportunities. - Grow your assigned book of business by anticipating and proactively servicing your customers' needs, using data to identify opportunities for deeper adoption across your territory. - Monitor client accounts, listen to customer feedback, and ensure customer satisfaction, acting as a representative of the customer internally. - Meet or exceed a quota of renewals and expansions. - Respond to inbound communications in a timely fashion, process orders, activate subscriptions, and in coordination with the Implementation and Support team, provide training and support when needed to assigned accounts. - Maintain accurate client records, keeping track of changes such as point of contact, contract updates, activities, notes, and renewals in Hubspot. - Partner with sales to drive the upsell of subscriptions in organizations, thus increasing the overall revenues and the number of high-value and mid-value accounts. - Negotiate contracts and pricing with current customers as a part of the expansion motion, identifying opportunities to offer additional solutions. - Provide updated information to the client about new and/or improved products or services to make upsells. - Collaborate with management and cross-functional teams on efforts to forecast and identify growth opportunities within your territory. - Create and execute "human-centric" customer marketing materials, including automated email sequences, in-app guides, etc. that feel like a 1:1 conversation. - Develop digital success motions that guide customers through key milestones in their journey without requiring manual intervention for every step. - Write compelling, brand-aligned copy for customer outreach that educates users on best practices and drives deeper product adoption. - Partner with the team to co-design the logic for automated customer journeys. - Leverage the tech stack (Hubspot and automation tools) to organize daily tasks and build workflows that make managing hundreds of accounts seamless. Qualifications - 2-4 years of experience in customer success, or customer marketing in the EdTech space, with a demonstrated ability to manage a book of business and meet or exceed renewal and expansion quotas. - Strong communication and interpersonal skills, with the ability to build and maintain customer relationships, serve as the primary point of contact, and effectively defuse challenging situations. - Experience building "one-to-many" materials or digital success motions (e.g., automated email campaigns, webinars, or self-service resources). - Customer-oriented mindset and a commitment to delivering excellent service, with proven success in anticipating and addressing customer needs. - Exceptional communication and copywriting skills, with the ability to turn technical updates into warm, engaging customer content. - Experience with data analysis and critical thinking, with the ability to use insights to identify growth and expansion opportunities. - Proficiency in CRM systems (such as Hubspot) and other relevant tech stack tools to keep accurate client records and organize daily responsibilities. - Contract negotiation skills, with a demonstrated ability to negotiate terms, renewals, and expansions with existing clients. - Ability to collaborate across departments, especially with sales, implementation, marketing, and support teams, to drive upsells, facilitate product demos, and ensure consistent messaging. - Strong organizational and time-management skills, capable of handling multiple accounts and tasks, meeting deadlines, and responding to inbound communications in a timely manner. - Willingness to travel occasionally, including to trade shows or client sites, to represent the product and company. Benefits - Comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program. - Additional coverage options including Accident & Critical Illness insurance as well as Hospital Indemnity are also available. - Several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D. - Additional coverage options including Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child are also available. - A 401(K) including a company match. - 12 paid holidays annually and discretionary Flexible Time Off. - Free access to our products, corporate discounts, and professional development resources. - Access to the Performance and Recovery Center (PARC), our on-site fitness facility. - Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees. - Access to our onsite Music and Podcast Studio.

Company Overview Help Shape the Future of Music Creation and Education at MakeMusic At MakeMusic, we believe music has the power to inspire, connect, and transform lives. For over three decades, we’ve been at the forefront of music technology, building tools that help musicians compose, teach, learn, and perform. Our products are trusted by Grammy-winning composers, world-class educators, and students in classrooms and homes around the globe. With MakeMusic Cloud, we’ve reimagined music practice for the digital age by offering students real-time feedback, access to an extensive repertoire library, and seamless tools for educators to track progress and personalize instruction. If you’re passionate about music, driven by innovation, and eager to create tools that empower musicians and educators around the world, then MakeMusic is the stage you’ve been looking for! We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed. About the Role As an Account Executive you will play a crucial role in accelerating revenue and business growth. Leveraging your knowledge of the music education marketplace, you will identify potential customers (Music Teachers & Fine Arts Stakeholders) and seek to build meaningful relationships with them. You will develop a deep understanding of their needs and desired outcomes and utilize your product expertise to successfully overcome doubts and obstacles, converting prospects into paying customers. This position will sit directly with the Sales team, work in close collaboration with the Customer Support and Customer Success Teams, Marketing Teams, and Product Teams, and report to the Manager of Sales. About You You care about making authentic, human connections with prospective customers and supporting them throughout the decision-making process. You are relentless and goal oriented, creative and confident, and you work well in a fast paced, ever-changing environment. Your ability to discern the needs and motivations of others makes you an excellent influencer, which ultimately converts these built relationships into paying customers. Core Functions: - Identify and prioritize target K-12 schools and districts with music programs, leveraging market research and industry insights - Work closely with the Business Development Team to develop sales pipeline from prospective new accounts - Make outbound calls, conduct product demos, and make proactive visits to pre-selected strategic target customers resulting in increased sales - Initiate and maintain contact with prospects through in-person engagements, phone calls, emails, meetings, and other communication channels - Educate prospects on our products, services, and the specific benefits - Handle objections and identify opportunities to demonstrate value to prospects - Manage the full sales cycle from lead generating and cold prospecting efforts, to managing and staying on top of your pipeline to deal negotiations and close Other Responsibilities: - Meet or exceed monthly, quarterly, and annual sales quotas and targets - Provide clear and accurate visibility into pipeline performance resulting in increased accuracy of revenue forecasts - Develop and maintain strong product knowledge, proactively learning new features, and product updates translating changes to value propositions and refining talk tracks - Gather and take feedback from prospects internally, advocating for changes that reflect the needs of our customers and prospects - Effectively manage your sales pipeline by keeping detailed records of customer information and interactions, sales activities, and progress toward sales goals in CRM - Seamlessly transition paying customers to Customer Success Requirements Required Qualifications: - 1-3 years experience in a SAAS sales capacity - Experience as a music educator, or equivalent experience in music SAAS sales - Proficient problem solving and critical thinking skills with a bias toward making data-driven decisions - Strong negotiation and influencing skills and results drive - Strong communication and interpersonal skills in both written and verbal mediums - Strong organizational skills, able to prioritize tasks appropriately and manage multiple projects simultaneously - Self-starter, with a proven ability to take ownership of assignments while working closely with others in a fast-paced, time-sensitive environment - Growth-mindset: track record of learning from mistakes, finding opportunity among challenges, and dedication to continuous improvement Desired Qualifications: - Familiarity with our products - MakeMusic Cloud (formerly SmartMusic) - Working Knowledge of CRM tools - Familiarity with Google Suite tools Benefits Compensation: We are committed to fair and equitable compensation practices. The hourly compensation range for this role in Colorado is $23.34-$38.90. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications. Each role at Peaksware has a defined compensation band based on market data and company stage. We typically hire at the lower to mid-point of the range, with the top end reserved for internal growth and exceptional performance. Actual pay depends on factors like experience, technical depth, geographic location, and alignment with internal peers. This role is eligible for variable compensation including bonus. Benefits and Perks: Health - We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program. - Additional coverage options including Accident & Critical Illness insurance as well as Hospital Indemnity are also available. Disability and Life - We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D. - Additional coverage options including Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child are also available. Additional - We offer a 401(K) including a company match. - We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Employees also receive free access to our products, corporate discounts, and professional development resources. - Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee only access to on-site locker rooms and showers. - Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees. - Access to our onsite Music and Podcast Studio. If you require a reasonable accommodation to review our website or to apply online, please fill out our Candidate Accommodations Request Form . Peaksware adheres to the FLSA Exemption Threshold for minimum wage in all states. Work Environment This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. Physical Demands While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. To view the Peaksware Privacy Policy, click . By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy. Recruiting Agency Notice: We do not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or our employees. We are not responsible for any fees related to unsolicited resumes.

Company Overview Help Shape the Future of Music Creation and Education at MakeMusic At MakeMusic, we believe music has the power to inspire, connect, and transform lives. For over three decades, we’ve been at the forefront of music technology, building tools that help musicians compose, teach, learn, and perform. Our products are trusted by Grammy-winning composers, world-class educators, and students in classrooms and homes around the globe. With MakeMusic Cloud, we’ve reimagined music practice for the digital age by offering students real-time feedback, access to an extensive repertoire library, and seamless tools for educators to track progress and personalize instruction. If you’re passionate about music, driven by innovation, and eager to create tools that empower musicians and educators around the world, then MakeMusic is the stage you’ve been looking for! We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed. About the Role As an Account Executive you will play a crucial role in accelerating revenue and business growth. Leveraging your knowledge of the music education marketplace, you will identify potential customers (Music Teachers & Fine Arts Stakeholders) and seek to build meaningful relationships with them. You will develop a deep understanding of their needs and desired outcomes and utilize your product expertise to successfully overcome doubts and obstacles, converting prospects into paying customers. This position will sit directly with the Sales team, work in close collaboration with the Customer Support and Customer Success Teams, Marketing Teams, and Product Teams, and report to the Manager of Sales. About You You care about making authentic, human connections with prospective customers and supporting them throughout the decision-making process. You are relentless and goal oriented, creative and confident, and you work well in a fast paced, ever-changing environment. Your ability to discern the needs and motivations of others makes you an excellent influencer, which ultimately converts these built relationships into paying customers.  Core Functions: - Identify and prioritize target K-12 schools and districts with music programs, leveraging market research and industry insights - Work closely with the Business Development Team to develop sales pipeline from prospective new accounts - Make outbound calls, conduct product demos, and make proactive visits to pre-selected strategic target customers resulting in increased sales - Initiate and maintain contact with prospects through in-person engagements, phone calls, emails, meetings, and other communication channels - Educate prospects on our products, services, and the specific benefits  - Handle objections and identify opportunities to demonstrate value to prospects - Manage the full sales cycle from lead generating and cold prospecting efforts, to managing and staying on top of your pipeline to deal negotiations and close Other Responsibilities: - Meet or exceed monthly, quarterly, and annual sales quotas and targets - Provide clear and accurate visibility into pipeline performance resulting in increased accuracy of revenue forecasts - Develop and maintain strong product knowledge, proactively learning new features, and product updates translating changes to value propositions and refining talk tracks - Gather and take feedback from prospects internally, advocating for changes that reflect the needs of our customers and prospects - Effectively manage your sales pipeline by keeping detailed records of customer information and interactions, sales activities, and progress toward sales goals in CRM - Seamlessly transition paying customers to Customer Success

Company Information Help Shape the Future of Music Creation and Education at MakeMusic At MakeMusic, we believe music has the power to inspire, connect, and transform lives. For over three decades, we’ve been at the forefront of music technology, building tools that help musicians compose, teach, learn, and perform. Our products are trusted by Grammy-winning composers, world-class educators, and students in classrooms and homes around the globe. With MakeMusic Cloud, we’ve reimagined music practice for the digital age by offering students real-time feedback, access to an extensive repertoire library, and seamless tools for educators to track progress and personalize instruction. If you’re passionate about music, driven by innovation, and eager to create tools that empower musicians and educators around the world, then MakeMusic is the stage you’ve been looking for! We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed. General Overview: As an Senior In-Services Specialist, you will own the full lifecycle of professional development delivery for MakeMusic and Alfred Music school district clients and prospects. Working closely with our Sales, Customer Success, and Education teams, you will serve as the primary point of intake for in-service requests, manage a network of skilled presenters, and coordinate all logistics to ensure exceptional, high-impact professional development experiences for educators across the country. This role is central to how our brands show up in classrooms and district professional development days. You will be the connective tissue between what gets sold and what gets delivered — ensuring every in-service reflects the quality and educational value that MakeMusic and Alfred Music stand for. This role sits on our Education team and reports directly to the Director, Sales. Core Functions: - Serve as the primary point of intake for all in-service requests sourced by Sales, Customer Success, and inbound inquiries from school districts — triaging, prioritizing, and scheduling sessions in a timely and organized manner. - Build, maintain, and manage a network of qualified in-service presenters and clinicians who deliver sessions on behalf of MakeMusic and Alfred Music, including sourcing new presenters as the program grows. - Coordinate all logistics for scheduled in-services, including presenter assignments, materials preparation, scheduling communications, travel coordination, and post-event follow-up. - Develop and maintain a scalable process and tracking system for managing the full in-service lifecycle from initial request through delivery and outcome reporting. - Partner closely with Sales and Customer Success teams to align in-service scheduling and topics with account goals, renewal timelines, and expansion opportunities. - Track and report on program metrics — sessions delivered, districts served, presenter performance, and participant feedback — to support continuous improvement and leadership visibility. - Establish and uphold quality standards for in-service delivery, gathering feedback from participants and presenters to continuously improve program effectiveness. - Respond to inbound in-service requests directly from school districts, providing a professional and responsive point of contact for district administrators and educators. - Maintain accurate records of all in-service activities, requests, and outcomes in the company’s CRM system (HubSpot or equivalent). - Collaborate with the Education team on content, materials, and resources that support best-in-class in-service delivery across Music Brands. - Identify opportunities to scale the program, including developing standardized presenter training, playbooks, and delivery frameworks that reduce variability and raise the quality floor. - Stay up to date with music education trends, school funding opportunities, and educational policies that impact music programs. - Perform other duties as assigned. Requirements Required Qualifications: - 3+ years of experience in program coordination, event management, professional development operations, or a similar role managing multiple concurrent workstreams. - Demonstrated ability to manage relationships with external presenters, vendors, or contractors — including sourcing, vetting, and performance management. - Strong project management and organizational skills with the ability to manage high request volume without dropping the ball. - Proficiency in CRM tools (HubSpot, Salesforce, or equivalent) and project tracking or scheduling tools. - Excellent communication and interpersonal skills, with a professional and responsive approach to internal and external stakeholders. - Ability to work cross-functionally with Sales, Customer Success, and Education teams to prioritize and align scheduling with business needs. - Background or genuine interest in music education, K-12 education, or edtech preferred. Desired Qualifications: - Experience in K-12 professional development, school district partnerships, or educational program delivery. - Familiarity with music education curriculum, Alfred Music products, MakeMusic software, or related pedagogy. - Self-starter who thrives in a process-building environment and is comfortable operating in ambiguity. - Ability to quickly build rapport with educators, district administrators, and internal sales and success teams. - Demonstrated ability to take ownership and accountability and deliver on goals independently. - Strong written communication skills with the ability to produce clear program documentation, reports, and stakeholder updates. - Understanding of basic data tools for tracking and reporting on program performance. - Bachelor’s degree in Education, Communications, Business, or a related field (or equivalent experience). Don’t meet every single requirement? Don’t worry. We still want to hear from you and encourage you to apply. The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Compensation: We are committed to fair and equitable compensation practices. The annual salary range for this role in Colorado is $58,477- $97,461. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including bonus. Benefits and Perks: Health - We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program. - Additional coverage options including Accident & Critical Illness insurance as well as Hospital Indemnity are also available. Disability and Life - We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D. - Additional coverage options including Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child are also available. Additional - We offer a 401(K) including a company match. - We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Employees also receive free access to our products, corporate discounts, and professional development resources. - Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee only access to on-site locker rooms and showers. - Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees. - Access to our onsite Music and Podcast Studio. If you require a reasonable accommodation to review our website or to apply online, please fill out our Candidate Accommodations Request Form. Peaksware adheres to the FLSA Exemption Threshold for minimum wage in all states. Work Environment This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. Physical Demands While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. To view the Peaksware Privacy Policy, click here. By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy. Recruiting Agency Notice: We do not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or our employees. We are not responsible for any fees related to unsolicited resumes.

Company Information Join Alfred Music and Help Inspire the Next Generation of Musicians. At Alfred Music, we believe that music is for everyone. As the world’s leading educational music publisher, we’ve been helping musicians learn, grow, and express themselves for over 100 years. Our extensive catalog of high-quality sheet music, method books, and instructional resources serves educators, students, and performers across all levels and genres—from the first piano lesson to professional concert halls. We are dedicated to supporting music education and making it accessible to all. Our products are used in classrooms, studios, and homes around the world, empowering teachers and inspiring students to develop their musical voices. Whether it's our popular method series like Alfred’s Basic Piano Library or innovative performance pieces, our goal is to nurture a lifelong love of music in every learner. If you're passionate about music education and want to make a meaningful impact on the lives of teachers and students around the world, Alfred Music offers the opportunity to combine purpose with creativity. Come help us write the next chapter in music learning. General Summary As a Business Affairs Administrator, you will be responsible for licensing content to and from third parties and processing royalties. This includes maintaining the royalty system data, communicating with licensing and royalty clients, and assisting in other processes in support of Business Affairs. You are a continuous learner with a hunger for knowledge. You approach challenges as opportunities to improve. You value team members’ input from all levels and you actively seek ways to support your colleagues. You will sit directly with the Business Affairs team, work in close collaboration with Production, Sales and Customer Service, Accounting and report to the Senior Manager, Business Affairs. Core Functions: - Match, process and reconcile third-party payments into the Alfred Royalty System (ARS) - Maintains royalty payable data, client data, copyright notices, publisher splits and song information in ARS. - Communicates promptly and professionally with royalty and licensing clients - Receive and process, 3rd party license requests - lyric/music reprints - arrangement licenses - photocopies and festival permissions - sub-publishing rights - MakeMusic Cloud licensing processing - Copyright and Performance Rights Organization (PRO) Registration - Copyright claim and publisher research - Copyright enforcement, including DMCA/Cease and Desist communications - Digital Millennium Copyright Act Requirements Required Qualifications: - Knowledge of: - Basic knowledge of copyright and licensing as it pertains to the music industry - General music information and concepts - General business affairs practices and procedures - Performing Rights Organizations, Mechanical Licensing Collectives and Publishers - Detail-oriented and accurate with respect to contracts and licensing documents - Must possess excellent analytical skills - Ability to focus on attention to detail - Strong proficiency in Microsoft Excel - Ability to pivot quickly and handle multiple projects of competing priorities - Degrees are not required and we value all forms of continued education including traditional four-year degrees, post-graduate degrees, associates degrees, bootcamps, online training, professional certifications, self-teaching and more. Desired Qualifications: - At least 2 years of experience in royalties and/or licensing at a music publishing company - Excellent verbal and written communication skills - Ability to consistently work well under pressure and meet deadlines - Proficiency in Adobe Acrobat - Proficiency in Google Workspace Don’t meet every single requirement? Don’t worry. We still want to hear from you and encourage you to apply. The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Compensation We are committed to fair and equitable compensation practices. The hourly compensation range for this role in Colorado is $22.20 - $36.99. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications. Each role at Peaksware has a defined salary range based on market data and company stage. We typically hire at the lower to mid-point of the range, with the top end reserved for internal growth and exceptional performance. Actual pay depends on factors like experience, technical depth, geographic location, and alignment with internal peers. This role is eligible for variable compensation including bonus. Benefits and Perks: Health - We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program. - Additional coverage options including Accident & Critical Illness insurance as well as Hospital Indemnity are also available. Disability and Life - We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D. - Additional coverage options including Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child are also available. Additional - We offer a 401(K) including a company match. - We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Employees also receive free access to our products, corporate discounts, and professional development resources. - Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee only access to on-site locker rooms and showers. - Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees. - Access to our onsite Music and Podcast Studio. If you require a reasonable accommodation to review our website or to apply online, please fill out our Candidate Accommodations Request Form. Peaksware adheres to the FLSA Exemption Threshold for minimum wage in all states. Work Environment: This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, and filing cabinets. All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. Physical Demands: While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. To view the Peaksware Privacy Policy, click here. By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy. Recruiting Agency Notice: We do not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or our employees. We are not responsible for any fees related to unsolicited resumes.

Company Information Join Alfred Music and Help Inspire the Next Generation of Musicians.  At Alfred Music, we believe that music is for everyone. As the world’s leading educational music publisher, we’ve been helping musicians learn, grow, and express themselves for over 100 years. Our extensive catalog of high-quality sheet music, method books, and instructional resources serves educators, students, and performers across all levels and genres—from the first piano lesson to professional concert halls.  We are dedicated to supporting music education and making it accessible to all. Our products are used in classrooms, studios, and homes around the world, empowering teachers and inspiring students to develop their musical voices. Whether it's our popular method series like Alfred’s Basic Piano Library or innovative performance pieces, our goal is to nurture a lifelong love of music in every learner.  If you're passionate about music education and want to make a meaningful impact on the lives of teachers and students around the world, Alfred Music offers the opportunity to combine purpose with creativity. Come help us write the next chapter in music learning. General Summary As a Business Affairs Administrator, you will be responsible for licensing content to and from third parties and processing royalties. This includes maintaining the royalty system data, communicating with licensing and royalty clients, and assisting in other processes in support of Business Affairs. You are a continuous learner with a hunger for knowledge. You approach challenges as opportunities to improve. You value team members’ input from all levels and you actively seek ways to support your colleagues. You will sit directly with the Business Affairs team, work in close collaboration with Production, Sales and Customer Service, Accounting and report to the Senior Manager, Business Affairs.  Core Functions:  - Match, process and reconcile third-party payments into the Alfred Royalty System (ARS) - Maintains royalty payable data, client data, copyright notices, publisher splits and song information in ARS.  - Communicates promptly and professionally with royalty and licensing clients - Receive and process, 3rd party license requests - lyric/music reprints - arrangement licenses - photocopies and festival permissions  - sub-publishing rights  - MakeMusic Cloud licensing processing - Copyright and Performance  Rights Organization (PRO) Registration - Copyright claim and publisher research  - Copyright enforcement, including DMCA/Cease and Desist communications - Digital Millennium Copyright Act

Company Information Help Shape the Future of Music Creation and Education at MakeMusic At MakeMusic, we believe music has the power to inspire, connect, and transform lives. For over three decades, we’ve been at the forefront of music technology, building tools that help musicians compose, teach, learn, and perform. Our products are trusted by Grammy-winning composers, world-class educators, and students in classrooms and homes around the globe. With MakeMusic Cloud, we’ve reimagined music practice for the digital age by offering students real-time feedback, access to an extensive repertoire library, and seamless tools for educators to track progress and personalize instruction. If you’re passionate about music, driven by innovation, and eager to create tools that empower musicians and educators around the world, then MakeMusic is the stage you’ve been looking for! We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed. General Summary As the Senior Manager, Educational Services & Adoptions, you will drive revenue growth for Music Brands by owning the end-to-end strategy and oversight of curriculum adoptions, RFPs, RFQs, and RFIs across both MakeMusic and Alfred Music. You will proactively identify, cultivate, and direct the development of systems that enable competitive, high-quality submissions & educational services. You will develop and collaborate on the go-to-market playbooks that expand the Music Brands’ presence in K–12 districts. In this role, you will serve as the connective tissue between Sales, Customer Success, Product, Marketing, Legal, and Finance during the adoption process - coordinating input from across the organization and ensuring submissions are compelling, compliant and strategically tailored. You will provide strategic leadership and oversight across the full adoptions, education and in-services lifecycle. You will also lead the Educational Services Team - including the Program Manager, Education, In-Services Specialist, and the Contracts Manager - providing coaching, direction, and support to ensure the team operates cohesively and in alignment with our go-to-market strategy. You are a continuous learner with a hunger for knowledge. You approach challenges as opportunities to improve. You value team members’ input from all levels and you actively seek ways to support your colleagues. Core Functions: - Lead and oversee the adoption and proposal timelines - ensuring RFP/RFQ/FRI opportunities are identified and registered early across state and district platforms, coordinating teams through the response process, and leveraging National & State Purchasing Cooperative organizations, to expand customer adoption pathways. - Establish and maintain the infrastructure that makes the adoption process scalable. Oversight and governance of content libraries, clear SLAs, quality standards, and the cross-functional accountability structures that keep submissions on time and on-brand across the Music Brands. - Work closely with Sales, Marketing, and senior leadership to develop strategies that align each submission with the customer’s needs and Music Brands’ evolving go-to-market positioning. - Establish clear, efficient ways of working with contributors across Sales, Customer Success, Solution Engineering, Product, Marketing, Legal, and Finance so their input is structured, consistent, and not a burden. - Provide competitive intelligence reporting, analyzing competitor strategies, product strengths and weaknesses, and adoption wins to sharpen and differentiate Music Brands’ approach. - Define, track, and report on adoption and proposal KPIs - including pipeline health, win rates, and market share. Providing leadership with regular visibility into performance of the proposal team, and using that data to continuously improve the Music Brand’ competitive positioning. - Represent Music Brands at national and regional educational conferences, building relationships with key decision-makers in districts and state agencies. - Own revenue attribution and pipeline development tied to adoption and proposal activity - proactively identifying, qualifying and progressing opportunities to the sales team & success teams that contribute to Music Brands’ growth targets. Performance against these goals will be tied to a variable compensation plan. Team Leadership - Lead, mentor, and coach the Educational Services Team - setting clear expectations, providing regular feedback, and supporting their professional growth. As manager of this team, you are ultimately accountable for the performance and outcomes across customer training & enablement, contracts, and in-services. - Align the Educational Services Team’s work with Music Brands’ broader go-to-market strategy and revenue objectives, ensuring cohesion across proposals, programming, and in-service delivery. - Perform other duties as assigned. The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements Required Qualifications: - 5+ years of leadership experience in state adoptions and/or formal proposals for an EdTech, music education, or SaaS company. - 2+ years of experience in people management or equivalent leadership experience, with demonstrated ability to develop and hold a team accountable to clear performance standards. - PMP Certification. - Deep understanding of the RFP/RFQ/RFI lifecycle in K–12 or institutional, including formal procurement processes and state adoption cycles. - Working knowledge of the music education landscape - including how districts evaluate and adopt curriculum materials and the role of educators, administrators, and state agencies in that process. - Ability to provide leadership oversight across contract-related processes in an EdTech or SaaS environment, with the ability to partner effectively with Legal and Finance to ensure obligations are met through your team. - Exceptional written communication skills - able to translate complex product and services capabilities into clear, compelling, customer-centric narratives. - Ability to communicate, present, and influence all levels of the organization including executive and C-level - Revenue mindset- Persistent, organized, and able to prioritize multiple competing priorities based on revenue goals - Strong project management skills with the ability to manage multiple concurrent deadlines without sacrificing quality. - Highly collaborative, with a proven track record of working across Sales, Marketing, Legal, Finance, and Product teams. - Experience with in-service delivery and customer training programs, with an understanding of how those functions also connect to sales, adoption success, and customer retention. Degrees are not required and we value all forms of continued education including traditional four-year degrees, post-graduate degrees, associates degrees, bootcamps, online training, professional certifications, self-teaching and more. Desired Qualifications: - Direct experience with MakeMusic or Alfred Music products and a genuine connection to the music education community. - Experience building or maintaining a proposal content library or knowledge management system. - Strong presentation skills with comfort in both internal and external settings, including conferences and district-facing conversations. - Sales and revenue mindset with experience working alongside or in close partnership with a sales team. - Demonstrated ability to take ownership and accountability, and act on goals and objectives. - Self-starter with strong problem-solving skills and the ability to execute in a fast-moving environment. Don’t meet every single requirement? Don’t worry. We still want to hear from you and encourage you to apply. Benefits Compensation We are committed to fair and equitable compensation practices. The annual salary range for this role in Colorado is $91,151 - $151,919. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including bonus. Benefits and Perks: Health - We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program. - Additional coverage options including Accident & Critical Illness insurance as well as Hospital Indemnity are also available. Disability and Life - We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D. - Additional coverage options including Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child are also available. Additional - We offer a 401(K) including a company match. - We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Employees also receive free access to our products, corporate discounts, and professional development resources. - Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee only access to on-site locker rooms and showers. - Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees. - Access to our onsite Music and Podcast Studio. If you require a reasonable accommodation to review our website or to apply online, please fill out our Candidate Accommodations Request Form. Peaksware adheres to the FLSA Exemption Threshold for minimum wage in all states. Work Environment: This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. Physical Demands: While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Travel: Willingness and ability to travel up to 20% of the time. Anticipated travel to include internal company events, industry conferences, and occasional district or state-level procurement meetings. To view the Peaksware Privacy Policy, click here. By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy. Recruiting Agency Notice: We do not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or our employees. We are not responsible for any fees related to unsolicited resumes.