• Working closely with stakeholders to understand their needs, documenting requirements, and translating them into functional specifications for IT solutions. • Creating Business Cases that outline benefits, costs, and potential risks associated with implementing solutions. • Assist with client demos, working sessions, and workshops. • Contribute to projects/programs that may address future concepts, products, and technologies. • Collaborating with technical teams to design IT solutions, creating system documentation, knowledge articles, flowcharts, and diagrams to ensure clear communication and understanding. • Assisting in defining test plans, conducting testing activities, and ensuring that developed solutions meet the specified requirements and quality standards. • Monitoring system performance, collecting user feedback, and identifying areas for improvement, contributing to the ongoing enhancement of IT solutions.

• Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team • Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB). • Conduct workshops and demos for stakeholders and end users. • Collaborate with internal teams and clients to ensure high-quality delivery. • Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions. • Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities. • Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations. • Perform ongoing Discovery and CMDB maintenance • Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc. • Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed. • Comfortable working in Agile environments with active sprint participation and backlog grooming.

• Lead the implementation and optimization of ServiceNow ITAM solutions, including HAM and SAM modules. • Configure and maintain asset lifecycle processes including procurement, receiving, inventory, allocation, transfer, and disposal. • Collaborate with stakeholders to gather business requirements and translate them into scalable ITAM solutions. • Design and implement integrations with third-party systems such as procurement tools, SCCM, Intune, JAMF, and discovery tools. • Ensure accurate asset data management and alignment between CMDB and asset records. • Configure and manage software normalization, reconciliation, and license compliance processes. • Develop workflows, business rules, client scripts, Script Includes, and integrations to support ITAM use cases. • Perform data audits, health checks, and governance activities to maintain high-quality asset data. • Support SAM Pro/HAM Pro implementation activities including content library updates and license management processes. • Troubleshoot and resolve issues related to asset management processes, integrations, and platform customizations. • Participate in Agile ceremonies including sprint planning, backlog grooming, and delivery activities. • Support ITSM and related ServiceNow modules as secondary responsibilities when required.

Role Description This is a 'ServiceNow Product Manager' position, essentially owning the platform and acting as the interface between the business from a delivery perspective and the managed service provider from a support / development / strategy perspective. Typical responsibilities and skills would include: - Product Strategy & Vision - Define and own the product vision for specific ServiceNow domains (e.g. ITSM, CSM). - Align the platform roadmap with business strategy, customer needs, and organisational priorities. - Translate high‑level goals into clear product objectives, KPIs, and success measures. - Roadmap & Backlog Ownership - Own the product roadmap, balancing: - Technical debt - Platform upgrades - New capability development - Regulatory / security requirements - Maintain and prioritise the product backlog (epics, features, enhancements). - Stakeholder Management - Act as the primary interface between: - Business stakeholders - Service owners - Delivery teams (developers, admins, testers) - Run product forums, roadmap reviews, and prioritisation sessions. - Demand & Intake Management - Define and manage demand intake processes (ideas, enhancements, change requests). - Ensure consistency and transparency in prioritisation decisions. - Platform Governance & Standards - Ensure adherence to: - Platform design standards - Data model integrity - Naming conventions - Reuse and configuration-over-customisation principles - Guard against platform sprawl and unmanaged customisation. - Partner with architects on technical direction and guardrails. - Adoption & Enablement - Drive user adoption through: - Feature communication - Training and enablement plans - Feedback loops - Measure adoption and adjust roadmap accordingly. Qualifications - Strong working knowledge of ServiceNow architecture (single instance, scoped apps, update sets). - Configuration vs customisation best practice. - ACLs, roles, groups, and data security. - Integration patterns (REST, MID Server concepts). - Performance considerations and technical debt risks. - Experience with ServiceNow reporting and Platform Analytics. - Comfort translating metrics into business outcomes. - Understanding of data quality, imports, and CMDB health. Benefits - Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits. - Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme. - Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work-life balance. - Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme. - Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. - Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies. - Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat. - Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform. - Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. - And many more exciting benefits… drop us a note to find out more.