• In-Depth knowledge and hands-on experience with major cloud platforms, such as Azure, OCI and GCP. • Comprehensive knowledge of cloud security best practices and ability to implement security measures within cloud networks. • Strong understanding of networking protocols and technologies, including TCP/IP, DNS, DHCP, VPN, BGP and OSPF. • Strong understanding of Virtual Private Clouds (VPCs) and subnets to meet the organization’s performance and security requirements. • Experience with software-defined networking (SDN) and virtual networking concepts. • Experience with identity and access management (IAM) in cloud environments • Experience with installation of various network devices and services (e.g., routers, firewalls, load balancers, VPN, QoS) • Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations for any third-party network devices in cloud platforms. • Work with the existing network administrators and engineers to manage, deploy, and troubleshoot firewalls, routers, VPN concentrators, and Network Access Control in cloud platforms. • Monitor performance and ensure system availability and reliability • Monitor system resource utilization, trending, and capacity planning • Provide Level-2/3 support and troubleshooting to resolve issues

• Provide advanced networking expertise within the Managed Services organization and serve as a subject matter expert and senior escalation point for complex network and firewall issues. • Own the full lifecycle of complex network and firewall incidents, from detection through resolution and post-incident review, ensuring accountability for technical outcomes, stability, and documentation. • Lead investigation and resolution of critical network incidents, driving coordination across internal teams, vendors, and customer stakeholders. • Make technical decisions and take end-to-end ownership of network issues, driving resolution without reliance on further escalation. • Lead technical delivery of network projects, including scoping, estimation, design, and implementation. • Perform root cause analysis and develop long-term remediation strategies to prevent recurrence. • Validate and approve network changes, designs, and remediation strategies. • Configure, maintain, and troubleshoot Cisco, Palo Alto, and Fortinet networking and firewall equipment. • Conduct targeted cleanup and improvements of existing network environments to ensure stability and scalability, minimizing customer downtime. • Collaborate with the security team to ensure proper network hardening is in place and that all risks are properly mitigated or remediated. • Provide technical guidance and mentorship to junior engineers. • Contribute to architecture documentation, diagrams, and operational runbooks. • Maintain awareness of developments within the networking and security technology landscape, recommending new solutions when necessary. • Accurately track time and project activities within the company's time tracking system.

• Manage, monitor, and maintain our network infrastructure, including Starlink, Meraki switches/WAP, Palo Alto firewalls/VPN, AWS VPC, and AWS Transit Gateway • Serve as a technical architect and consultant to other engineering teams by assisting them with network design and troubleshooting in a microservices & container-based environment (AWS, Kubernetes) • Work with IT leadership on projects, identify new products & solutions, and research solutions • Promote good network design practices by emphasizing Secure & compliant implementations, Redundancy/high availability, and Automation • Mentor and train service desk technicians to help them provide level 1 and 2 support • Act as the technical escalation point for network issues • Configure, harden, and patch network devices & services according to security best practices and recommendations • Monitor security alerts and investigate security incidents • Maintain technical documentation about the systems you manage • Communicate with stakeholders by keeping them informed of incident progress, notifying them of upcoming changes, or scheduled downtime • Participate in on-call support rotation • Duties will be primarily focused on Network administration, with backup provided to the systems engineering colleagues for Windows and Linux server administration.

• Design & implement networks, including LANs, WANs, routers, switches, firewalls, and wireless networks, to meet the needs of our client's business operations. • Perform network assessments to identify areas for improvement and recommend solutions aligned with project objectives. • Troubleshoot and resolve network issues during implementations. • Collaborate with third-party vendors and service providers to coordinate network-related activities. • Participate in IT infrastructure projects and provide technical guidance and support to project teams. • Document network infrastructure and processes for future reference and knowledge sharing. • Stay up-to-date with the latest technologies and industry developments to ensure the network infrastructure remains current and effective. • Coordinate activities with third parties (e.g., network providers, cabling vendors) according to organizational procedures. • Perform site readiness surveys and equipment staging when necessary. • Inspect, inventory, and track in-scope products procured by the organization. • Order equipment as directed by organizational procedures. • Notify the Project Manager of problems with received products (e.g., shipping damage, wrong products, etc.). • Stage, configure, and test products according to implementation processes and procedures. • Install, configure, and test equipment as required. • Provide appropriate post-installation problem resolution as defined in the implementation processes and procedures. • Replace defective equipment using organizational RMA procedures. • Provide first-day-of-business support for facility openings and moves until the site is officially turned over to operational teams. • Prepare for and participate in design reviews. • Update related tools within the scope of the project as required. • Take and store pictures of the implemented equipment, racks, and cabling if time permits and as required • Prepare turnover documentation as required and update records for asset tracking. • Report exceptions as soon as practical after they occur. • Perform physical decommissioning of old equipment. • Provide guidance to local on-site contacts when required and appropriate. • Provide updates to cookbooks based on project experiences and insights. • Conduct root cause analysis and contribute to post-incident reviews for P1/P2 incidents. • Advise on issues and collaborate to resolve any arising problems during project implementation. • Participate in team meetings and provide regular project progress updates. • Follow organizational policies and procedures for change management, security, and compliance. • Escalate issues and concerns to appropriate organizational contacts in a timely manner. • Communicate with stakeholders and end-users as needed to provide updates and ensure satisfaction with services provided. • Maintain up-to-date documentation related to projects and tasks, including network diagrams, device configurations, and system documentation. • Complete required training as identified by the organization. • Collaborate with other teams and engineers as needed to provide comprehensive solutions for organizational needs. • Seek opportunities for process improvement and share ideas for review and implementation. • Participate in knowledge-sharing activities such as peer reviews and mentoring programs to build expertise across the team.