• Provide advanced networking expertise within the Managed Services organization and serve as a subject matter expert and senior escalation point for complex network and firewall issues. • Own the full lifecycle of complex network and firewall incidents, from detection through resolution and post-incident review, ensuring accountability for technical outcomes, stability, and documentation. • Lead investigation and resolution of critical network incidents, driving coordination across internal teams, vendors, and customer stakeholders. • Make technical decisions and take end-to-end ownership of network issues, driving resolution without reliance on further escalation. • Lead technical delivery of network projects, including scoping, estimation, design, and implementation. • Perform root cause analysis and develop long-term remediation strategies to prevent recurrence. • Validate and approve network changes, designs, and remediation strategies. • Configure, maintain, and troubleshoot Cisco, Palo Alto, and Fortinet networking and firewall equipment. • Conduct targeted cleanup and improvements of existing network environments to ensure stability and scalability, minimizing customer downtime. • Collaborate with the security team to ensure proper network hardening is in place and that all risks are properly mitigated or remediated. • Provide technical guidance and mentorship to junior engineers. • Contribute to architecture documentation, diagrams, and operational runbooks. • Maintain awareness of developments within the networking and security technology landscape, recommending new solutions when necessary. • Accurately track time and project activities within the company's time tracking system.

• Manage, monitor, and maintain our network infrastructure, including Starlink, Meraki switches/WAP, Palo Alto firewalls/VPN, AWS VPC, and AWS Transit Gateway • Serve as a technical architect and consultant to other engineering teams by assisting them with network design and troubleshooting in a microservices & container-based environment (AWS, Kubernetes) • Work with IT leadership on projects, identify new products & solutions, and research solutions • Promote good network design practices by emphasizing Secure & compliant implementations, Redundancy/high availability, and Automation • Mentor and train service desk technicians to help them provide level 1 and 2 support • Act as the technical escalation point for network issues • Configure, harden, and patch network devices & services according to security best practices and recommendations • Monitor security alerts and investigate security incidents • Maintain technical documentation about the systems you manage • Communicate with stakeholders by keeping them informed of incident progress, notifying them of upcoming changes, or scheduled downtime • Participate in on-call support rotation • Duties will be primarily focused on Network administration, with backup provided to the systems engineering colleagues for Windows and Linux server administration.

• Design & implement networks, including LANs, WANs, routers, switches, firewalls, and wireless networks, to meet the needs of our client's business operations. • Perform network assessments to identify areas for improvement and recommend solutions aligned with project objectives. • Troubleshoot and resolve network issues during implementations. • Collaborate with third-party vendors and service providers to coordinate network-related activities. • Participate in IT infrastructure projects and provide technical guidance and support to project teams. • Document network infrastructure and processes for future reference and knowledge sharing. • Stay up-to-date with the latest technologies and industry developments to ensure the network infrastructure remains current and effective. • Coordinate activities with third parties (e.g., network providers, cabling vendors) according to organizational procedures. • Perform site readiness surveys and equipment staging when necessary. • Inspect, inventory, and track in-scope products procured by the organization. • Order equipment as directed by organizational procedures. • Notify the Project Manager of problems with received products (e.g., shipping damage, wrong products, etc.). • Stage, configure, and test products according to implementation processes and procedures. • Install, configure, and test equipment as required. • Provide appropriate post-installation problem resolution as defined in the implementation processes and procedures. • Replace defective equipment using organizational RMA procedures. • Provide first-day-of-business support for facility openings and moves until the site is officially turned over to operational teams. • Prepare for and participate in design reviews. • Update related tools within the scope of the project as required. • Take and store pictures of the implemented equipment, racks, and cabling if time permits and as required • Prepare turnover documentation as required and update records for asset tracking. • Report exceptions as soon as practical after they occur. • Perform physical decommissioning of old equipment. • Provide guidance to local on-site contacts when required and appropriate. • Provide updates to cookbooks based on project experiences and insights. • Conduct root cause analysis and contribute to post-incident reviews for P1/P2 incidents. • Advise on issues and collaborate to resolve any arising problems during project implementation. • Participate in team meetings and provide regular project progress updates. • Follow organizational policies and procedures for change management, security, and compliance. • Escalate issues and concerns to appropriate organizational contacts in a timely manner. • Communicate with stakeholders and end-users as needed to provide updates and ensure satisfaction with services provided. • Maintain up-to-date documentation related to projects and tasks, including network diagrams, device configurations, and system documentation. • Complete required training as identified by the organization. • Collaborate with other teams and engineers as needed to provide comprehensive solutions for organizational needs. • Seek opportunities for process improvement and share ideas for review and implementation. • Participate in knowledge-sharing activities such as peer reviews and mentoring programs to build expertise across the team.

Title: Senior Network Support Specialist Location: Manhattan United States Job Description: The NYC Department of Buildings (DOB) is responsible for ensuring the safe and lawful use of buildings and properties by enforcing the NYC Construction Codes, Energy Code and Zoning Resolution. We facilitate compliant development with integrity, efficiency, and professionalism. DOB is committed to becoming a premier municipal building organization, dedicated to enhancing the quality of life for all New Yorkers and making our city safer. We are committed to improving our performance and developing procedures that are streamlined, understandable and transparent. We are seeking an experienced Network Engineer that will be responsible for the day-to-day operational support of DOB’s corporate network infrastructure and will oversee the monitoring, changes in configuration and issue resolution of the overall corporate network. The role requires specialized knowledge of end-to-end network operations, policy and process with the ultimate goal of providing consistent and quality infrastructure stability and efficiency. The successful candidate will bring extensive knowledge of network infrastructure and server technology and proactively plan ahead to identify and mitigate issues before they start. They will apply all available tools to reach six sigma operational performances. The position also requires hands-on troubleshooting work on all network infrastructure related matters. Responsibilities: - Provide technical expertise and platform leadership in areas of Cisco WAN, LAN, VoIP, VPN, and WLAN technologies. - Coordinate network operation activities to configure, implement, maintain and troubleshoot Cisco Hardware/Software Products. - Act as technical resource in response to outages, network issues and various support tasks. - Proactively manage the availability, service and security requirements of all DOB network infrastructures. - Assist in the management of other data, server and security systems as dictated by the environment. - Work with infrastructure support personnel to resolve customer service tickets within SLA guidelines and department standards. - Work closely with OTI in regard to DOB’s WAN, VOIP and sever technology to resolve all network related problems to resolution. - Deploy and maintain of network monitoring, analysis and reporting tools. - Coordinate of network hardware and software. - Create of MOP/SOP and planning Change management process. - Conduct performance tuning of network devices and creation of SOP. - Plan and upgrade network and security devices. - Work with Hardware/Software Vendors to resolve problems. - Provide overview and guidance to DOB units for the scheduling and performance of network maintenance, repairs, and upgrades. - Act as an SME SPOC for certain Network products. CIVIL SERVICE STATUS Only those who are permanent in the Computer Associate (Operations) civil service title, applicants who are reachable on the Computer Associate (Operations) open competitive list, and applicants as indicated below will be considered. Candidates who are permanent in or reachable on the open competitive list for comparable civil service title Computer Associate (Technical Support) may be considered under that title. SALARY Please note that City minimum for Computer Associate (Operations) L3 is $98,037 and for Computer Associate (Technical Support) L3 is $98,234. The salary may be restricted to the minimum. To Apply: Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #. NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED. REMOTE WORK This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program. COMPUTER ASSOC (OPERATIONS) - 13621 Minimum Qualifications 1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or 2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or 3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; or 4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above Preferred Skills Previous experience with designing and implementing large-scale networks, network routing, switches, Data Center Design, and cloud-related networking and security technologies is required for this position. - Strong Cisco routing/switching/security skills (CCNALevel) - Very strong communication skills - 3+ years of experience, preferably some with large enterprise - Network Virtualization – NSX, VXLAN, SVI - Strong Familiarity with Cisco DNA policy model and networking concepts. Production deployment experience a plus. - Data Center Virtualization - Server Access Networking - Unicast Routing Protocols – EIGRP, BGP, OSPF - Data Center Interconnect strategy - Cisco IOS, IOS-XE, IOS-XR, NXOS - Cisco Nexus configuration and design - Authentication solutions including Microsoft LDAP/TACACS+ - Familiarity with Multicast PIM Sparse/Dense, MSDP - Quality of Service understanding and configuration - Network Monitoring using Cisco DNA and SolarWinds - Proficient or familiar with automation or scripting (any of the following: Python, Ruby, Ansible) 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/. Residency Requirement New York City Residency is not required for this position Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.