• Conduzir o mapeamento de processos do cliente por meio de entrevistas e reuniões de levantamento; • Coletar e analisar documentos necessários para construção dos fluxos AS IS e TO BE; • Apresentar soluções e configurações da plataforma de acordo com os processos mapeados; • Realizar análise e carga de dados na plataforma; • Definir fluxo de integração entre cliente e sistema; • Executar configurações e parametrizações no sistema seguindo o processo de implantação; • Executar teste unitários e end to end das parametrizações realizadas; • Apresentar a solução parametrizada aos clientes; • Apoiar clientes durante a fase de homologação; • Ministrar treinamentos remotos e/ou presenciais para usuários e times envolvidos; • Atuar no acompanhamento pós Go Live, garantindo suporte e adoção da solução; • Apoiar demandas evolutivas e serviços adicionais contratados; • Elaborar documentações conforme metodologia da área e padrões internos.

Role Description As a Senior Customer Success and Onboarding Manager, you will play a key customer-facing role at Eskimo Software, responsible for: - Client Onboarding & Training - Travel to new dealership clients across Ireland and Northern Ireland to deliver onsite, in-person system training. - Train all relevant stakeholders at each dealership on how to effectively use our CRM platform, tailoring delivery to suit varying levels of technical ability. - Ensure every new client feels confident and equipped to get the most out of our software from day one. - Account Management - Manage a portfolio of dealership accounts, building strong and trusted relationships with key contacts. - Conduct regular check-ins to monitor satisfaction, identify & proactively address concerns, and escalate technical or product issues where appropriate. - Identify accounts at risk of churn and implement retention strategies in collaboration with the Head of Sales. - Training Materials & Knowledge Resources - Develop and maintain high-quality training materials including user guides, how-to documents, video walkthroughs, and FAQs. - Continuously review and update training content to reflect product updates and evolving client needs. - Contribute to the improvement of onboarding processes based on feedback gathered from clients. Qualifications - Minimum 3 years' experience in a similar customer success, account management or training role. - Excellent interpersonal and communication skills — confident presenting to groups and building rapport with people at all levels. - Strong organisational skills with the ability to manage multiple accounts and priorities simultaneously. - Self-motivated and comfortable working independently in a remote-first environment. - A genuine passion for delivering great client experiences. - A full, clean driving licence — nationwide travel is a core requirement of this role. Requirements - Experience working within or alongside the automotive sector (advantage). - Familiarity with CRM or SaaS platforms, either as a user or in a training/support capacity (advantage). - Experience creating digital training content or e-learning materials (advantage). Benefits - Remote-first working with access to a Dublin city centre office when needed. - Mileage reimbursement for all business travel. - The opportunity to join the market leader in a growing and dynamic sector. - A collaborative, supportive team culture where your contribution is genuinely valued. - Real scope to grow and develop within the business as we scale.

Role Description The Weatherspoon Agency is actively seeking currently licensed life insurance professionals looking to build within a structured remote sales environment backed by mentorship, training, and company-supported lead programs. This opportunity is designed for motivated, coachable individuals who are already licensed in Life and Health insurance and are seeking a long-term remote career path with growth potential. We work with members and families who request information regarding available union and association benefits. Our agents meet with clients virtually through Zoom, explain available options, and assist families with coverage enrollment when appropriate. Qualifications - Active resident Life & Health insurance license - Ability to obtain additional non-resident state licenses if needed - Professional communication skills - Reliable internet and computer access - Comfortable working in a virtual environment - Self-motivated and coachable mindset Requirements - Candidates must hold an active resident insurance license in their home state - Additional non-resident licensing may be required depending on the territories and client availability assigned within the agency Benefits - Company-supported lead programs - Structured virtual onboarding and training - Remote work opportunity - Mentorship from experienced agency leadership - Advancement opportunities based on performance - Flexible scheduling options - Residual income potential Company Description This is a remote independent contractor opportunity within The Weatherspoon Agency. Training, mentorship, and support systems are provided to help qualified agents grow within the organization. Applicants selected to move forward will be contacted regarding the next steps in the interview process.

Role Description Our remote travel support team is continuing to grow, and we are seeking dependable, detail-oriented individuals to join us as Client Experience Specialist. In this role, you will assist travelers throughout the planning process by helping coordinate arrangements, organizing essential trip information, and ensuring every stage of the journey is handled with accuracy and care. This opportunity is well suited for individuals who enjoy helping others, managing details, and working independently in a flexible remote environment. No prior experience in the travel industry is required—complete training, onboarding, and ongoing mentorship are provided. Responsibilities - Assist clients with travel planning requests, preferences, and scheduling needs - Support the coordination of travel components including hotels, flights, cruises, transportation, tours, and activities - Research and compare travel options using approved supplier and booking systems - Provide clear updates on reservation status, itinerary progress, and confirmations - Communicate with clients through phone, email, and online messaging platforms - Manage itinerary changes, booking adjustments, and follow-up support requests - Maintain accurate and organized client records within internal systems - Track supplier updates, promotions, and destination information relevant to client plans - Participate in virtual onboarding sessions, training programs, and ongoing development Qualifications - Strong communication skills (written and verbal) - Excellent attention to detail and organizational abilities - Ability to manage multiple tasks independently in a remote setting - Comfortable using email, online platforms, and basic computer systems - Reliable internet connection and professional communication habits - Self-motivated with a positive, adaptable attitude - Interest in travel, hospitality, customer service, or coordination roles - Must be at least 18 years of age - Must reside in the United States, United Kingdom, Australia, Mexico, Spain or another approved region Benefits - Fully remote position - Flexible scheduling options - Structured onboarding and training support - Ongoing mentorship and professional development opportunities - Access to travel tools, supplier networks, and booking systems - Eligibility for travel-related incentives, discounts, and recognition programs - Growth opportunities within an expanding remote team