What we build is technology, but what we do is create connections for life’s most meaningful moments.
Senior Customer Success and Onboarding Manager
Location
United Kingdom + 1 moreAll locations: United Kingdom | Ireland
Posted
8 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Senior Customer Success and Onboarding Manager
Distilled
Role Description As a Senior Customer Success and Onboarding Manager, you will play a key customer-facing role at Eskimo Software, responsible for: - Client Onboarding & Training - Travel to new dealership clients across Ireland and Northern Ireland to deliver onsite, in-person system training. - Train all relevant stakeholders at each dealership on how to effectively use our CRM platform, tailoring delivery to suit varying levels of technical ability. - Ensure every new client feels confident and equipped to get the most out of our software from day one. - Account Management - Manage a portfolio of dealership accounts, building strong and trusted relationships with key contacts. - Conduct regular check-ins to monitor satisfaction, identify & proactively address concerns, and escalate technical or product issues where appropriate. - Identify accounts at risk of churn and implement retention strategies in collaboration with the Head of Sales. - Training Materials & Knowledge Resources - Develop and maintain high-quality training materials including user guides, how-to documents, video walkthroughs, and FAQs. - Continuously review and update training content to reflect product updates and evolving client needs. - Contribute to the improvement of onboarding processes based on feedback gathered from clients. Qualifications - Minimum 3 years' experience in a similar customer success, account management or training role. - Excellent interpersonal and communication skills — confident presenting to groups and building rapport with people at all levels. - Strong organisational skills with the ability to manage multiple accounts and priorities simultaneously. - Self-motivated and comfortable working independently in a remote-first environment. - A genuine passion for delivering great client experiences. - A full, clean driving licence — nationwide travel is a core requirement of this role. Requirements - Experience working within or alongside the automotive sector (advantage). - Familiarity with CRM or SaaS platforms, either as a user or in a training/support capacity (advantage). - Experience creating digital training content or e-learning materials (advantage). Benefits - Remote-first working with access to a Dublin city centre office when needed. - Mileage reimbursement for all business travel. - The opportunity to join the market leader in a growing and dynamic sector. - A collaborative, supportive team culture where your contribution is genuinely valued. - Real scope to grow and develop within the business as we scale.
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