• Build, document, and optimize scalable operational systems • Turn ideas and strategy into actionable execution plans • Keep projects, deadlines, and team priorities organized and on track • Manage workflow coordination across the remote team • Serve as the primary operational point of contact within the business • Create accountability systems and ensure follow-through across departments • Perform quality assurance across operations and client experience • Track KPIs, operational metrics, and business performance • Identify bottlenecks and implement process improvements • Support scaling initiatives across sales, operations, and client delivery • Implement tools, automations, and tech solutions to improve efficiency • Help the founder stay focused on growth by owning day-to-day operations

• Provide hands-on leadership and support to property teams in daily operations • Guide property leaders in developing and executing short- and long-term performance strategies • Ensure consistent implementation of service standards and operational initiatives • Drive continuous improvement in guest satisfaction and team engagement while maximizing financial performance • Forecast revenue and cost trends, managing discretionary spending to optimize portfolio-wide cash flow • Achieve budgeted revenue targets, market share goals, and profitability benchmarks • Analyze financial and operational data to inform business decisions and adjust labor and cost structures • Identify opportunities for revenue growth and cost efficiency • Oversee HR functions including recruitment, onboarding, performance management, training, and employee relations

• Lead the execution of operational strategy for the Conserva Irrigation franchise system • Achieve business unit financial objectives and improve franchisee unit economics • Ensure alignment with Empower Brands’ strategic goals • Build infrastructure, talent, and accountability to drive sustainable system growth • Provide overall direction and guidance for system-wide operational activities • Drive improvements in franchisee performance, unit growth, and profitability • Oversee onboarding of new franchisees and ensure effective ramp through ongoing reinforcement • Monitor financial performance and ensure alignment with monthly and annual goals • Maintain strong knowledge of franchising and industry dynamics to evolve the business model • Hire, develop, and lead a high-performing team including Franchise Business Coaches and functional leaders.

Role Description We are looking for a Personal Shopper Supervisor to join our team on a temporary basis (Maternity Leave Cover) . In this hands-on role, you will coordinate and support a remote network of freelance Personal Shoppers, ensuring they deliver high-quality styling services aligned with our company standards and deadlines. You will monitor service quality and operational metrics, act as the main point of contact for our freelancers, and actively perform Personal Shopper duties yourself to remain the benchmark for operational excellence within the team. Key Responsibilities - Freelance Network Coordination: Act as the primary point of contact for freelance Personal Shoppers. You will onboard them to brand guidelines, resolve daily operational doubts, and ensure smooth, collaborative workflows. - Quality & Performance Monitoring: Track key operational metrics (such as Average Order Value, Keep Rate, Success Rate, and delivery deadlines). Identify gaps in service quality and share data-driven insights or best practices to help the network optimize results. - Daily Operations: Oversee the workflow and availability of the freelance network, ensuring capacity meets customer demand and styling boxes are delivered on time. - Clear Communication: Maintain fluid and transparent communication with freelancers, sharing brand updates, guideline changes, and constructive, actionable feedback regarding service standards. - Lead by Example: Directly execute Personal Shopper duties. You will build high-quality boxes, meet individual operational targets, and test new guidelines to serve as an expert resource for the network. Qualifications - High School diploma or equivalent. - Ability to interpret basic data and operational metrics to track network efficiency and styling quality. - Comfortable working with cloud-based productivity and collaboration tools (Google Workspace or similar). - Native or professional fluency in French and an intermediate level of English (capable of understanding global guidelines and reporting data). - Strong ability to deliver constructive feedback and explain complex guidelines remotely and assertively. - Resourcefulness in handling daily operational bottlenecks or sudden changes in network capacity. - Flexibility to manage fluid workflows and thrive in a dynamic, fast-paced scale-up environment. Requirements - Bachelor’s degree or equivalent in Business, Fashion, Communication, or a related field. - Prior training or certifications in vendor coordination, customer success, or data analysis. - Previous experience in retail, styling, customer service, or managing remote freelancers/teams. Benefits - Contract Type: Temporary (Maternity Leave Cover) - Working Hours: Full-time (Monday to Friday) - Flexibility: A 100% remote working environment that respects your work-life balance. - Impact: The opportunity to collaborate with top-tier professionals in Europe's leading personal shopping scale-up. - Culture: A vibrant, inclusive, and international atmosphere where your voice is heard.