Sardine logo
Sardine

Combine risk, compliance, and payment protection to increase customer trust and loyalty - all from one powerful API.

Strategic Account Manager

Account ManagerSalesFull TimeRemoteLeadTeam 51-200Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

18 days ago

Salary

£88K - £110K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Strategic Account Manager

Sardine

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine • Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers. • Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally. • Speak knowledgeably and advise on best practices relating to fraud and compliance • Build, monitor, and communicate KPIs to clients. • Provide strategic analysis and critical thinking as we plan long-term expansion. • Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

Job Requirements

  • You've 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
  • You've domain experience in compliance, fintech, or AML/KYC
  • Your analytical skills are second to none; you excel at number crunching and drawing insights
  • You are proficient in using business intelligence tools
  • You're capable of translating complex strategies into actionable processes and outcomes
  • You're a natural at building relationships and collaborating with others
  • You've got strong presentation skills for both virtual and in-person meetings with various stakeholders
  • You've previous customer-facing experience, preferably with a technical product
  • You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
  • You constantly think about ways to improve processes
  • You love making customers more efficient as much as we do!

Benefits

  • Generous compensation in cash and equity
  • Early exercise for all options, including pre-vested
  • Work from anywhere: Remote-first Culture
  • Flexible paid time off and Year-end break
  • Health insurance, dental, and vision coverage for employees and dependents - *US and Canada specific*
  • 4% matching in 401k / RRSP - *US and Canada specific*
  • MacBook Pro delivered to your door
  • One-time stipend to set up a home office — desk, chair, screen, etc.
  • Monthly meal stipend
  • Monthly social meet-up stipend
  • Annual health and wellness stipend
  • Annual Learning stipend

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