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Staff Software Engineer – Internal Tools
Location
Canada
Posted
9 days ago
Salary
CA$172K - CA$237K / year
Seniority
Lead
Job Description
Staff Software Engineer – Internal Tools
Lime
• Build Custom Tooling: Design and develop internal web applications that allow internal teams to access specific data sets and perform actions without requiring direct, elevated access to sensitive third party, and internal systems. • System Integration: Partner with the Data & Integrations team to architect and build connections between key business platforms, such as Snowflake, Zendesk, and Slack, to automate workflows and visualize trends for non-technical users. • Enhance Security: Champion a "least privilege" approach by building UIs that transform sensitive data into actionable insights, reducing the need for raw data access. • Drive Operational Efficiency: Collaborate with cross-functional teams, such as Customer Support, to identify manual pain points in their intake workflows and build custom tooling to close process gaps. • Operational Excellence: Participate in sprint planning and prioritization, ensuring high operational efficiency and team health while managing a backlog of feature requests. • Documentation: Develop and maintain comprehensive documentation for architecture, configurations, and runbooks.
Job Requirements
- 8+ years of hands-on software engineering experience with a focus on building internal tools or B2B applications.
- Technical versatility with the ability to operate across the stack. You can spin up a simple, intuitive frontend and build the backend logic to support it.
- Experience querying and integrating with data warehouses, specifically Snowflake, and building APIs to fetch and transform that data.
- Strong systems thinking skills with the ability to take a high-level goal, like reducing manual ticket escalation, and breaking it down into technical tasks and sprints.
- Experience with ServiceNow, Zendesk, or Jira APIs is highly desirable.
- Understanding of role-based access control (RBAC) and design principles that protect sensitive data.
- Experience operating in an agile sprint cycle environment.
Benefits
- Offers Equity
- Offers Bonus
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