• Focus on maintaining operational alignment and driving continuous process enhancements backed by comprehensive documentation • Support employees via a ticket system in Service Now, weekly training and Slack • Quantify time and effort savings from current systems to justify and scope pilots for automation and AI integration while working across platforms to meet CAO targets • Monitor industry trends to propose strategic updates that enhance the user experience, drive internal adoption, and deliver cost efficiencies for Docusign • Maintain travel sustainability and budgetary reporting in alignment with company goals • Identify systemic friction/ bottlenecks in manual processes and lead high-impact automation projects • Manage and optimize complex month-end reconciliation processes, specifically for large-scale corporate travel card programs (growing from 4 to 18+ active cards), ensuring global compliance and multi-currency accuracy • Integrate AI tools actively into daily workflows (e.g., drafting communications, meeting summaries, data analysis) to serve as a virtual assistant and identify further opportunities for AI-driven and automation productivity gains • Formalize organizational mastery into team standards • Demonstrate Unity and Collaboration by partnering across FP&A, Accounting, and technical experts to align reporting features with budget tracking and strategic needs

Role Description Wirecutter is seeking a detail-oriented, diligent, and analytical individual to assist our Deals Team. This fast-paced role requires a working understanding of sales and discounts online and a commitment to accuracy in order to best serve Wirecutter readers. Availability to work extended shifts on select days is preferred. This position is an hourly rate contract role. This role has the potential to be remote. - Maintain deals onsite for our readers: Scan internal and external deal sources to maintain accurate pricing and information on Wirecutter picks. - Write and edit deals copy as needed. - Update our internal price history documentation. - Cover deals events: Be an essential part of how we help readers avoid bad deals and find good ones during large sales events. - Perform related work as assigned. - Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world. You will report to the Senior Editor, Deals. Qualifications - A familiarity with the Wirecutter voice and approach to deal coverage, and a passion for our journalistic standards and ethics. - An analytical mindset and ability to leverage data and SEO resources. - Must be able to work holidays and weekends during high-volume windows if required. Requirements - Copywriting and editing experience. - Work with a remote team, with an emphasis on internal communications. - Enjoy helping others. Benefits - The annual base pay range for this role is between $80,000 — $90,000 USD. - For roles in the U.S., you may be eligible for variable pay, such as an annual bonus and restricted stock. - Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs. - For roles outside of the U.S., information on benefits will be provided during the interview process.

• Review and assess credit limits for existing customers on a recurring basis • Analyze payment behavior, financial data, and credit risk exposure • Collaborate with internal teams to review and respond to business credit requests • Recommend adjustments to credit terms in alignment with risk policies • Conduct trade and bank reference checks for customer accounts • Document credit reviews and decisions clearly and consistently • Support credit-related inquiries from internal and external stakeholders

• Validate warranty service requests and coordinate repairs. • Manage record keeping systems and act as the conduit between dealers and OEM. • Review and resolve all warranty claims and cases, with accuracy and in a timely manner, adhering to agreed SLA’s and KPI’S. • Follow all manufacturer & warranty company policy and procedures. • Communicate effectively with different stakeholders like service advisors, and service managers at dealerships, and OE Aftersales team, while resolving cases and claims. • Ensure productivity and accuracy while resolving claims, with a focus of reducing the overall warranty administration spend. • Escalate issues and problems to Engineering as necessary; track and follow up to ensure they are addressed and closed within a reasonable time. • Develop positive working relationships with all service personnel and management. • Self-motivated and able to work independently with minimal supervision.