• Be the subject matter expert in AWS and Amazon Connect-based solutions in conversations with customers • Figuring out how to piece together solutions across AWS and other leading ISV solutions such as Verint, PEGA, Salesforce, and more as a cohesive, integrated solution • Design innovative solutions based on customer needs, requirements, and input that incorporate • Lead technical discovery with customers during the sales cycle • Deliver immersive demonstrations to showcase what can be done with Cloud, AI, and other tools for Customer Experience • Work closely with Business Development in defining technical strategy for opportunity pursuits and territory planning • Develop Presentations, Proposals, and Workshops based on customer need • Educate customers, partners, and peers on the value and benefits of AWS • Create Statements of Work that will implement the vision of the customer • Lead Workshops with Customers and Prospects on AWS • Build and nurture relationships with AWS and other vendor Solution Architects and Technical Leaders • Contribute to and leverage TTEC’s Solution Frameworks • Provide support for RFP Response • Work closely with Product and Services leadership to identify trends in Customer Needs to grow portfolio • Helping customers to expand beyond Amazon Connect to other AWS Services such as EKS, Sagemaker, Bedrock, S3, EC2, and more

Join our Team About this opportunity As a Packet Core Engineer, you will contribute to the technical implementation and operation of core network solutions that sit at the heart of our customers' mobile networks. Working closely with senior architects and lead engineers, you will help translate business and technical requirements into robust, cloud-native Packet Core deployments that are reliable, secure, and efficient to operate at scale. You will join a highly skilled Packet Core team focused on delivering and operating Ericsson's industry-leading 5G Core portfolio in a reliable and predictable way, increasing automation and efficiency in our delivery and operations, and continuously building competence in cloud, containers and emerging technologies such as AI/ML. This is a collaborative, learning-oriented environment where people challenge and support each other and feel accountable for customer outcomes. What you will do Contribute to the technical design and implementation of 4G/5G Packet Core (EPC/5GC) solutions, under the guidance of senior architects and lead engineers. Analyze customer environments and technical requirements, providing input and data to solution design and improvement activities. Implement and support automation and CI/CD in Packet Core delivery and operations, using tools such as Cloud Core Pipelines, GitLab and CNOM for repeatable, tested deployments of CNFs on Kubernetes-based platforms. Support troubleshooting and problem resolution for Packet Core solutions, including log analysis, test execution and validation of fixes. Create and maintain technical documentation, installation guides and runbooks, and actively share knowledge with peers through communities and training sessions. The skills you bring Hands-on experience with 4G/5G Packet Core (EPC/5GC) in design support, integration or operations. Fluent English skills, spoken and written. Good understanding of IP networking, routing and security concepts relevant to mobile core networks. Experience with cloud-native technologies - containers, Kubernetes-based platforms and CNFs (academic, lab or project experience also valued). Ability to collaborate in cross-functional, distributed teams, building strong working relationships with colleagues in different locations. Solid problem-solving skills, with the ability to break down issues, analyze logs and data, and propose pragmatic technical options. A strong learning and sharing mindset, with motivation to deepen your expertise in Packet Core, cloud-native and automation technologies. Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Mexico (MX) || Mexico City Req ID: 785206

• Databricks solution advocacy: articulate the value of the Databricks Data Intelligence Platform — Lakehouse architecture, Delta Lake, Unity Catalog, Photon, Databricks SQL, Workflows, MLflow, Mosaic AI, and Databricks Apps — tailoring presentations and demos to each prospect's business and technical context. • Technical consultation: act as the trusted Databricks expert during sales engagements, handling deep technical questions, addressing objections, and positioning Databricks against alternatives (Snowflake, Microsoft Fabric, native cloud data warehouses, open-source Spark / Iceberg stacks). • Discovery and requirements gathering: lead structured discovery with data, analytics, and platform teams to capture current-state architecture, workloads, governance constraints, and target outcomes; translate findings into prioritised solution options. • High Level Solution design: design Databricks-based reference architectures across AWS, Azure, and GCP, covering ingestion, Lakehouse modelling (Bronze / Silver / Gold), Unity Catalog governance, MLOps with MLflow, GenAI patterns (RAG, fine-tuning, agentic), and cost / performance optimisation. • Demos and POCs: build and run compelling demos and time-boxed POCs on Databricks that prove value against agreed success criteria. • RFPs and proposals: own the technical content of RFP / RFI responses, technical proposals, architecture diagrams, and Statements of Work in collaboration with the Commercial and Delivery teams; ensure SOWs are accurate, deliverable, and commercially sound. • Cross-functional collaboration: act as the connective tissue between Sales, Practice Leads (Data Engineering, ML, GenAI, Platform), and Delivery, ensuring proposed solutions are deliverable, commercially sensible, and aligned to capacity and timelines. • Partner alignment: work hand-in-glove with Databricks field teams — account executives, specialist SAs, partner managers — on joint pursuits, co-selling motions, and partner programmes. • Delivery embedment: Periodically, you will be embedded with the delivery team in a billable role on client engagements — typically as a Databricks Solutions Architect during design or mobilisation phases — keeping you close to the platform and ensuring pre-sales commitments land cleanly in delivery.

• We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. • With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. • Artificial Intelligence is our reality. • Address gaps in MLOps services and platform capabilities • Prioritize AI Platform Architect (near-shore) over on-site Director position unless a "killer" on-site candidate becomes available