Presales Solution Architect – Amazon Connect
Location
Texas
Posted
6 days ago
Salary
$110K - $150K / year
Seniority
Senior
Job Description
Presales Solution Architect – Amazon Connect
TTEC Digital
• Be the subject matter expert in AWS and Amazon Connect-based solutions in conversations with customers • Figuring out how to piece together solutions across AWS and other leading ISV solutions such as Verint, PEGA, Salesforce, and more as a cohesive, integrated solution • Design innovative solutions based on customer needs, requirements, and input that incorporate • Lead technical discovery with customers during the sales cycle • Deliver immersive demonstrations to showcase what can be done with Cloud, AI, and other tools for Customer Experience • Work closely with Business Development in defining technical strategy for opportunity pursuits and territory planning • Develop Presentations, Proposals, and Workshops based on customer need • Educate customers, partners, and peers on the value and benefits of AWS • Create Statements of Work that will implement the vision of the customer • Lead Workshops with Customers and Prospects on AWS • Build and nurture relationships with AWS and other vendor Solution Architects and Technical Leaders • Contribute to and leverage TTEC’s Solution Frameworks • Provide support for RFP Response • Work closely with Product and Services leadership to identify trends in Customer Needs to grow portfolio • Helping customers to expand beyond Amazon Connect to other AWS Services such as EKS, Sagemaker, Bedrock, S3, EC2, and more
Job Requirements
- 3+ years proven track record of customer-facing experience designing complex solutions in a Technical Pre-Sales role (Sales Engineer, Solution Architect, etc.)
- 3+ years of expertise in Amazon Connect and AWS
- 7+ years of experience in information technology or application development
- Relevant Certifications or Accreditations in AWS
- Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals
- Excellent communication skills with the superpower to translate complex technical concepts to a variety of audiences
- Experience working with Customers and Partners
- Ability to travel up to 30% for Customer and Partner meetings
Benefits
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
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